Senior Manager, Product Management - Personal Loans

Capital One; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One, via Discover Personal Loans, seeks a Senior Manager, Product Management for Personal Loans to lead decisioning and targeting across the digital application journey. You’ll collaborate with analytics, fraud, servicing, design, marketing, and operations to design an AI-enabled decisioning engine.

You’ll define intent, balance customer journey with risk controls, build partnerships with platform teams, recruit and grow PM talent, and drive agile delivery for scalable enterprise

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or Bachelor's + 4 years product management experience.

Responsibilities

• Define the intent and evolution of the personal loans application decisioning experience.
• Streamline the decisioning experience across the acquisition funnel from targeting to offers.
• Collaborate with Fraud, Credit, and Risk to balance a frictionless journey with strong controls.
• Build and maintain partnerships with platform and risk teams to evolve enterprise capabilities.
• Recruit, grow, and develop world-class product management talent.
• Partner with Tech and Design to deliver an AI-enabled, agile product delivery organization.

Skills

Product management

Education

Bachelor's or Master’s Degree in a quantitative field

Job description

Senior Manager, Product Management - Personal Loans Capital One, via Discover Personal Loans, is a leading provider of unsecured personal loans in the US, serving more than 600,000 customers and originating more than $4B annually to meet the debt consolidation and purchase finance needs of both existing and new customers. Our product is incredibly simple and clear for customers to use and understand the value - fixed interest and term, no fees, no gimmicks. We have an awesome team who obsess every day about growing our business, meeting the needs of our customers, and delivering in an exceptionally well managed way. As we integrate the business into Capital One’s platform infrastructure, our immediate opportunity for growth is driven by our ability to turn our powerful backend decisioning capabilities into a seamless, well-managed customer experience.

This role will drive the decisioning and targeting capabilities that will drive our personalized digital application journey. You will work closely with business analysts, fraud, servicing, design, marketing, and other horizontal partners to design and build our decisioning engine that is built for today, but designed for flexibility for expanded use-cases over time.

In this role, you’ll be accountable for:

• Defining the intent and evolution of the personal loans application decisioning experience, leveraging AI models, experimentation, and targeting capabilities to improve originations and drive conversion across the acquisitions funnel
• Streamlining the decisioning experience across all parts of the application funnel from who we target to what type of offers we give to funding
• In partnership with Fraud, Credit, and Risk leaders, defining and implementing intent that balances a frictionless customer journey with rigorous credit and fraud controls points
• Building and maintaining great partnerships with both 1st line platform and operations teams and 2nd line risk partners to evolve and integrate new enterprise capabilities thoughtfully into the application experience
• Recruiting, growing, and developing world-class product management talent
• Partnering with your Tech and Design counterparts to blaze a trail for a user-obsessed, AI-enabled elite delivery organization that moves with incredible agility and innovates rapidly

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

Experience translating business strategy and analysis into consumer facing digital products

Salary & Incentives

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management Riverwoods, IL: $182,500 - $208,300 for Sr. Mgr, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits & Eligibility

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity & Workplace Diversity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Background and Hiring Considerations

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Entity Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company Vision

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.