Senior Manager, Product Management - Discovery Experience

Brobston Group; Seattle (WA); Hybrid; USD 191,000 - 297,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement plan

Paid Time Away

Job summary

Nordstrom is seeking a Senior Manager of Product Management to own the discovery experience across Nordstrom and Nordstrom Rack. You will lead a team of PMs covering discovery, search and agentic shopping, search and browse foundations, digital optimization, and experimentation, balancing delightful UX with deep technical work.

This hybrid Seattle-based role requires in-office presence at Nordstrom corporate headquarters a minimum of 4 days per week to be considered.

Qualifications

• Hands-on experience in search, recommendations, and/or conversational AI, including LLM-powered experiences
• Ability to assess ML/AI relevance: evaluate ranking, retrieval, and LLM output
• Experience with third-party technology providers to ship AI-powered experiences
• Fluency in A/B testing and experimentation
• Sufficient technical grounding to partner with Data Science and Engineering

Responsibilities

• Set the vision and roadmap: Define the multi-year strategy for discovery across homepage, PDP, search, and browse, for both Nordstrom and Rack
• Tell the story behind the roadmap: Make the case for where discovery is headed with partners and senior leaders
• Build the AI-native experience: Enable search summaries, product-page prompts, and virtual try-on
• Own personalization and relevance: Define what 'relevant' means using catalog and customer understanding
• Design for feeling, not just function: Collaborate with Creative, Design, and Research on end-to-end journeys
• Tell the brand story: Use editorial voice, content, and imagery to engage customers from homepage to product page
• Judge ML/AI quality: Coach the team on evaluation methods and readiness for customers
• Partner across the business: Work with Engineering, Data Science, Design, Digital Merchandising, Marketing, Stores
• Lead and grow the team: Coach PMs and raise the craft bar for new tools and ways of working
• Measure what matters: Define KPIs like conversion, engagement, and customer satisfaction; iterate quickly

Skills

Hands-on AI experience

ML/AI relevance assessment

Third‑party AI providers

A/B testing & experimentation

Technical collaboration with DS/Eng

Education

Bachelor's degree in IT / CS / Data Science or related

Job description

Job Description

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

The role

Discovery is where we show our fashion authority and where customers fall for the brand. It's everything a customer experiences before checkout: homepage, search, browse, and product pages. We're hiring a Senior Manager of Product Management to own that experience across Nordstrom and Nordstrom Rack.

You'll lead a team of product managers covering discovery experience, search and agentic shopping, search and browse foundations, digital optimization, and experimentation. You'll balance shipping delight with the technical depth to move us toward a more agentic shopping experience, working with internal teams and third‑party technology partners.

What you'll do

• Set the vision and roadmap: Define the multi‑year strategy for discovery across homepage, PDP, search, and browse, for both Nordstrom and Rack.
• Tell the story behind the roadmap: Make the case for where discovery is headed in a way that brings partners and senior leaders along.
• Build the AI‑native experience: We have intelligence into every step of the journey, such as search summaries, product‑page prompts, and virtual try‑on, rather than bolting on a standalone chatbot.
• Own personalization and relevance: Define what "relevant" means. Use deep catalog and customer understanding to show customers the right thing, for both Nordstrom and Rack.
• Design for feeling, not just function: Partner with Creative, Design, and Research on end‑to‑end journeys that carry the brand, not just a conversion funnel.
• Tell the brand story: Use editorial voice, content, and imagery to turn browsing into a story customers want to follow, from homepage to product page.
• Judge ML/AI quality: Coach the team on how to set evaluation approaches (offline metrics, human review, A/B tests) and decide when a model or AI feature is ready for customers, including ones built by third‑party providers.
• Partner across the business: Work with Engineering, Data Science, Design, Digital Merchandising, Marketing, and Stores.
• Lead and grow the team: Coach PMs, set a high bar for craft, and help the team adopt new ways of working.
• Measure what matters: Define KPIs, including conversion, engagement, and customer satisfaction, and iterate quickly.

How we work

• We start with the customer. Research and real behavior drive decisions.
• We care about taste. Details, polish, and the feel of the experience matter.
• We use AI to build products that solve hard, complex customer problems: in research, prototyping, specs, development, and analysis.
• We stay ahead of the curve. We track how technology and shopping behavior are changing, and we move early when it matters to our customers.
• We test, learn, and ship, with a strong point of view and a willingness to change it when the data says so.
• We lead change deliberately. You'll help your team adapt as tools and workflows evolve.
• We build a culture of growth. We learn fast, celebrate wins, and have fun doing work we're proud of.

You own this if you have

Discovery and AI depth

• Hands-on experience in search, recommendations, and/or conversational AI, such as query understanding, retrieval, ranking, and personalization, and LLM‑powered or agentic experiences
• Ability to assess ML/AI relevance: you can evaluate ranking, retrieval, and LLM output, and tell a great model from a good demo
• Experience working with third‑party technology providers to ship AI‑powered experiences
• Fluency in A/B testing and experimentation
• Enough technical grounding to effectively partner with Data Science and Engineering

Design and customer sense

• Strong UX instincts and a real eye for taste
• Track record of turning customer insight into clear product requirements with design and research
• A customer‑first mindset, with examples of tradeoffs made on their behalf

Modern product craft

• Active use of AI tools in your own product work, with examples of what changed
• Experience leading teams through change: new tools, processes, and ways of working

Leadership and experience

• 8+ years in product management, 3+ years managing PMs, ideally in tech or ecommerce
• Ability to inspire and develop strong teams
• Proven results in a fast‑paced, innovative environment
• Strong written and verbal communication, including with senior leaders
• Bachelor's degree in IT, Computer Science, Data Science, or related experience

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$191,000.00 - $297,000.00 Annual

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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