Senior Manager, Product Management-CDX Product Strategy

ITSMF; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Manager, Product Strategy-CDX to guide strategic priorities for the Consumer Product (CDX) leadership team. The role spans digital engagement platforms, AI-driven tooling, and enterprise risk/product capabilities, aiming to modernize core systems and deliver scalable customer experiences.

You will lead the CDX strategy, partner with leaders, advance AI initiatives, and help the organization anticipate headwinds and tailwinds through analytics and landscape

Qualifications

• Quantitative degree required (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related quantitative field), Business or Marketing.
• Or a Bachelor's degree in any field plus at least 4 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead the annual CDX strategy.
• Partner with CDX leaders to answer thorny strategic questions using a consulting-style model.
• Lead priority strategic initiatives for CDX, including AI transformation.
• Support the organization’s intelligence unit with analytics and landscape assessments.
• Set the vision for long-term product innovation with engineering partnerships.
• Obsess about internal and external customer satisfaction with stakeholders across the company.
• Contribute to CDX strategic capabilities through trainings and development.
• Role model AI adoption by spreading solutions that improve efficiency, quality, and fun.

Skills

Translating strategy into products

Education

Quantitative degree (Statistics, Economics, OR Analytics, CS, related)

Bachelor's + 4+ years Product Management experience

Job description

Senior Manager, Product Management-CDX Product Strategy

At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best-in-class innovation so that our more than 100 million customers can manage their finances with ease.

We consider ourselves the bank a technology company would build—empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real-time, intelligent products that help customers improve their financial well-being. We’re all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder-led company, we are centered in our mission to help customers succeed.

The Role | General Responsibilities

We’re seeking a Senior Manager, Product Strategy, to support strategic priorities for the Consumer Product (CDX) leadership team under Emily Roberts. CDX is an exciting space with diverse product responsibilities. The Consumer and Developer Experience (CDX) organization drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company's risk posture, and deliver seamless experiences at massive scale.

Specifically, the Senior Manager will:

• Lead the annual CDX strategy
• Partner with CDX leaders to answer thorny strategic questions, using a consulting-style model
• Lead priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
• Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
• Obsess about internal and external customer satisfaction by establishing trusted, close touch relationships with key stakeholders throughout the company
• Contribute to CDX organization’s strategic capabilities (e.g., by developing and delivering trainings)
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

The Person

Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas

• A strong product orientation, including a record of understanding customers’ needs and working backwards to deliver experiences and solutions that deliver results for the customer and the business
• An innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Strong relationship-building skills that result in trusted partnerships across organizations
• Ability to establish credibility with senior leaders and colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in understanding and experimenting with new leading edge technologies, organizational models, and ways of thinking
• Demonstrated ability to employ judgment and experience to make rapid and complex decision
• Highly effective communication skills (both written and verbal)

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Sales Territory: $182,500 - $208,300 for Sr. Mgr, Product Management
• Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management
• Riverwoods, IL: $182,500 - $208,300 for Sr. Mgr, Product Management
• Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management
• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).