Senior Manager, Product Management - AI/ML Personalization

ITSMF; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Senior Manager of Product Management to drive AI/ML driven personalization across omnichannel experiences, including unauthenticated sites, push notifications, and SMS. You will partner with data science and ML engineering to shape the roadmap and deliver scalable, data-driven customer journeys.

In this high-impact role, you will translate business strategy into consumer-facing digital products, lead cross-functional teams, and own the end-to-end product lifecycle from

Qualifications

• Bachelor's or Master’s Degree in a quantitative field or Business/Marketing with expected degree completion by start date.
• Alternatively, a Bachelor's degree with 4+ years of Product Management experience.
• Experience translating business strategy into consumer facing digital products.

Responsibilities

• Lead enterprise-wide AI/ML driven personalization roadmap across omni-channel touchpoints (unauthenticated sites, push, SMS).
• Collaborate with data scientists and ML engineers to deploy state-of-the-art personalization models.
• Drive an end-to-end product strategy and roadmap delivering measurable customer impact.
• Lead cross-functional teams to align business, technology and customer outcomes.

Skills

Product management

AI/ML personalization

Cross-functional leadership

translating business strategy into产品

Education

Bachelor's or Master's Degree in a quantitative field

Business or Marketing degree

Job description

Senior Manager, Product Management - AI/ML Personalization

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About Role:

The Value Optimization team in Enterprise Consumer Products (ECP) org maximizes the holistic value of Capital One’s digital experiences and marketing by delivering best in class experimentation and model-decisioning platforms. The team empowers Capital One's lines of business to execute high-volume testing, drive precise personalization, and deliver seamless, data-driven customer journeys at scale.

We are seeking a visionary Senior Manager, Product Manager to drive the next wave of omnichannel personalization at Capital One. In this high-impact role, you will spearhead an enterprise-wide strategy to deliver seamless, personalized messaging across unauthenticated sites, push notifications, and SMS - transforming how millions of customers experience our brand at every single touchpoint. Working with data scientists and ML engineering, you will drive the roadmap for state of the art AI/ML driven personalization models, with outsized business outcomes for Capital One.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management
San Francisco, CA: $219,000 - $249,900 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).