Senior Manager, Product Design

Capital One; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network. You will guide strategy, mentor designers, and drive initiatives that improve customer experiences across payment platforms.

The role requires strong leadership, deep product design expertise, and a collaborative mindset to align product, tech, and business partners with a human-centered approach. McLean/Richmond locations and competitive compensation apply.

Qualifications

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience in design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.
• Experience leading product design teams and projects.

Responsibilities

• Lead Partner Experiences in the Global Payment Network with a strategic and design-driven lens.
• Shape product direction and outcomes using deep design expertise, user insights, and business understanding.
• Align across product, tech and business partners to keep user needs central to strategy.
• Foster a human-centered culture and methodologies across portfolios.
• Collaborate with stakeholders to manage portfolio scope and drive innovative solutions.
• Present work to diverse audiences, articulating design decisions and impact.

Skills

Leadership

Product design

Cross-functional collaboration

Tools

Figma

Job description

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network.

The Global Payments Network is built on the reach, capabilities and expertise of our brands: Discover® Network, Diners Club International® and PULSE®. We process billions of transactions annually and partner across the industry to power payments globally. Our team is responsible for enabling our partners’ success through easy access to payment technology, fraud monitoring, and compliance platforms.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers.

Here are some of the expected competencies for this role:

Product Design Expertise:

Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership:

Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals

Strategic Direction:

You’ll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You’ll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.

Human-Centered:

Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio.

Business-Focused:

Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed)

Problem-Solving:

Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.

Collaboration:

Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results

Communication:

Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Preferred Qualifications

• At least 8 years of experience in a Product Design role
• At least 8 years of experience with design prototyping tools including but not limited to Figma
• Experience in multiple design skillsets including but not limited to product design, service design, design strategy or content design
• Experience leading product design teams and projects
• Experience working with and contributing to a design system
• Experience collaborating with product, technology and business leaders

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $200,700 - $229,100 for Sr. Manager, Design

Richmond, VA: $182,500 - $208,300 for Sr. Manager, Design

New York, NY: $219,000 - $249,900 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.