Senior Manager, Process Innovation & Optimization

Sodexo; North Bethesda (MD); On-site; USD 100,000 - 156,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Well‑

401(k) Plan with Matching

Paid Time Off and Holidays

Career Growth Opportunities and Tu it

Job summary

Sodexo is seeking a Senior Manager, Process Innovation & Optimization to drive master data transformation within our SAP S/4HANA ERP program. You will ensure governance of master data processes, coordinate across workstreams, and deliver scalable, data‑driven improvements to accuracy and cycle times.

The role emphasizes collaboration with ERP, PIM/MDM, and P2P teams, leading automation initiatives, and delivering impactful insights to senior leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years related management experience.
• 5 years related functional experience.
• Experience with ERP and MDM platforms (e.g., SAP S/4HANA) a plus.

Responsibilities

• Lead master data transformation activities across ERP initiatives.
• Ensure day‑to‑day execution of master data processes and governance.
• Collaborate with cross‑functional teams to align business processes with ERP and P2P workflows.
• Develop data‑driven insights to improve accuracy and reduce cycle time.

Skills

Automation technologies

ERP & MDM platforms

Process transformation

Stakeholder management

Lean Six Sigma

Education

Bachelor's Degree or equivalent experience

Tools

SAP S/4HANA

Job description

Sodexo has an opening for a Senior Manager, Process Innovation & Optimization to join our team. The successful candidate will execute and support Sodexo’s master data transformation—with primary focus on the ERP (SAP S/4HANA) implementation program.

About The Job

Executes and supports Sodexo’s master data transformation—with primary focus on the ERP (SAP S/4HANA) implementation program. This position ensures day‑to‑day execution of master data processes, alignment of MDM requirements across workstreams, and readiness of master data for deployment. Coordinates cross‑functional activities, and ensures that master data dependencies, quality, and governance are consistently addressed throughout the ERP program and broader transformation initiatives. Lead detailed analysis of existing MDM processes (supplier, product, unit/site, catalogue, lifecycle, quality management, onboarding, enrichment, etc.) to identify gaps, efficiency opportunities, and systemic issues. Partner with the Sr. Manager MDM ERP to align business process design with ERP, PIM/MDM, and P2P/Source‑to‑Pay workflows. Build data‑driven insights using advanced analytics to improve accuracy, reduce cycle time, and optimize performance of master data processes. Serve as the bridge between business process needs and technical enablers, ensuring optimized, repeatable, and scalable solutions.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range

$100130 per year - $155540 per year

Incentive Eligibility

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s In It For You

• Lead detailed analysis of existing MDM processes (supplier, product, unit/site, catalog, lifecycle, quality management, onboarding, enrichment, etc.) to identify gaps, efficiency opportunities, and systemic issues.
• Facilitate root‑cause analysis workshops, design sprints, and cross-functional working sessions to redesign future‑state processes.
• Partner with the Sr. Manager MDM ERP to align business process design with ERP, PIM/MDM, and P2P/Source‑to‑Pay workflows.
• Identify and implement automation opportunities using RPA, AI/LLM-based data validation, classification engines, enrichment tools, and workflow orchestration technologies.
• Build data-driven insights using advanced analytics to improve accuracy, reduce cycle time, and optimize performance of master data processes.
• Work collaboratively with Supply Management, IS&T, Entegra, FM, Data Governance, Finance/AP, Segments, and Global Process Owners to align on process changes and global standards.
• Communicate findings, recommendations, and transformation progress to senior leadership and key stakeholders

What You’ll Bring

• Experience in building, evaluating, or deploying automation technologies (AI/LLM, RPA, workflow automation, machine learning, etc.)
• Strong understanding of ERP and MDM platforms (e.g., SAP S/4HANA, MDM systems, data hubs, governance tools).
• Proven ability to analyze complex processes, recommend improvements, and lead cross-functional transformation
• Excellent facilitation, communication, and stakeholder management skills
• Experience with Lean, Six Sigma, Design Thinking, or similar process methodologies

Requirements

• Education Requirement - Bachelor’s Degree or equivalent experience
• Related Management Experience - 5 years
• Related Functional Experience - 5 years

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.