Senior Manager, Post-Market Pharmacovigilance (Remote - US)

MMS Holdings Inc; Phoenix (AZ); Remote; USD 120,000 - 160,000; Full time

Job summary

MMS Holdings Inc is seeking a seasoned pharmacovigilance leader to supervise global post-marketing case processing, ensuring quality, regulatory compliance, and client satisfaction. You will develop PV workflows, oversee safety data handling, and mentor team members across projects.

The role requires deep PV expertise, strong communication, and the ability to manage complex deliverables while aligning with GVP, FDA, and internal SOPs.

Qualifications

• Bachelor's degree in science or related field; advanced degrees preferred.
• Minimum 8 years’ experience in drug safety, pharmacovigilance, or related field.

Responsibilities

• Lead and oversee global post-marketing case processing activities from intake through reporting and case closure.
• Develop, maintain, and ownership of pharmacovigilance workflows, procedures, and work instructions as related to post marketing case processing.
• Establish quality review frameworks for case processing activities
• Ensure compliance with Good Pharmacovigilance Practices (GVP), FDA requirements, and company SOPs.
• Proficient in ICH E2A, E2B(R3), and E2D guidelines
• Proficient in Pharmacovigilance quality systems
• Maintains an extensive understanding of regulations and guidance as they pertain to drug safety and PV, including case processing, narrative and/or safety writing. Understands clinical trial processes.
• Recognized as SME; provides strategic development internally and externally, directly negotiates with client.
• Process cases independently, understands steps involved with case processing. Leads creation/updates of high-quality deliverables.
• Extensive experience working within a safety database and directly interacts with clients.Expert knowledge of coding with MedDRA and WHO drug dictionary.
• Proficient in understanding impact of updates in related deliverables
• Independently managing/leading client meetings and CRMs for effective resolutions; provides mentorship to others.
• Proficient with managing a project from start to finish and compliant with process; provides mentorship to others; identifies efficiencies within department processes.
• Understand interactions between postmarket pharmacovigilance and US REMS requirements

Skills

Post-marketing pharmacovigilance

Client relationship management

Project leadership

Regulatory compliance

GVP FDA knowledge

Communication skills

Quality assurance

Education

Bachelor's degree in science

Master's degree or PhD preferred

Tools

PV databases

MedDRA coding

MS Office

Job description

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is an award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work Certified organization, recognized for our exceptional culture and industry-leading employee retention. We support the pharmaceutical, biotech, and medical device industries with our proven scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit www.mmsholdings.com or follow MMS on LinkedIn.

Please Note: The final title for this position will be determined based on the successful candidate's experience, background, and qualifications. The final scope of responsibilities and job description will be confirmed with candidates progressing to the final stage of the interview process.

Roles and Responsibilities:

• Lead and oversee global post-marketing case processing activities from intake through reporting and case closure.
• Develop, maintain, and ownership of pharmacovigilance workflows, procedures, and work instructions as related to post marketing case processing.
• Establish quality review frameworks for case processing activities
• Ensure compliance with Good Pharmacovigilance Practices (GVP), FDA requirements, and company SOPs.
• Proficient in ICH E2A, E2B(R3), and E2D guidelines
• Proficient in Pharmacovigilance quality systems
• Maintains an extensive understanding of regulations and guidance as they pertain to drug safety and PV, including case processing, narrative and/or safety writing. Understands clinical trial processes.
• Recognized asSME; provides strategic development internally and externally, directly negotiates with client.
• Process cases independently, understands steps involved with case processing. Leads creation/updates of high-quality deliverables.
• Extensive experience working within a safety database and directly interacts with clients.Expert knowledge of coding with MedDRA and WHO drug dictionary.
• Proficient in understanding impact of updates in related deliverables
• Independently managing/leading client meetings and CRMs for effective resolutions; provides mentorship to others.
• Proficient with managing a project from start to finish and compliant with process; provides mentorship to others; identifies efficiencies within department processes.
• Understand interactions between postmarket pharmacovigilance and US REMS requirements

Requirements:

• College graduate in scientific, medical, clinical discipline or related field, or related experience, masters, PharmD, or PhD preferred.
• Minimum of 8 years’ experience in drug safety, pharmacovigilance, or similar field required.
• Expert knowledge of scientific principles and concepts.
• Expertise in using drug safety databases.
• Reputation as emerging leader in field with sustained performance and accomplishment.
• Proficiency with MS Office applications.
• Hands-on experience with clinical trial and pharmaceutical development preferred.
• Good communication skills and willingness to work with others to clearly understand needs and solve problems.
• Excellent problem-solving skills.
• Good organizational and communication skills.
• Familiarity with current ISO 9001 and ISO 27001 standards preferred.
• Familiarity with 21 CFR Part 11, FDA, and GCP requirements.