Senior Manager, Pharmacy

Blue Cross and Blue Shield of North Carolina; North Carolina; On-site; USD 144,000 - 230,000; Full time

Job summary

Blue Cross NC seeks a Senior Manager, Pharmacy to oversee utilization management operations and clinical review teams for Commercial or Government lines. You will develop and execute plans to meet operational and quality targets while engaging stakeholders, internal and external partners, and vendors.

You will lead cross-functional collaboration, manage budgets, and guide strategic initiatives, including technology and digital projects, to drive seamless UM services and improved member outcomes.

Qualifications

• Bachelor's degree or advanced degree in Pharmacy.
• 8+ years of experience in a related field.
• In lieu of degree 10+ years of experience in related field.
• A current pharmacy license is required. For some roles, NC licensure is needed.

Responsibilities

• Direct the operational management of pharmacy UM services for the assigned segment (Commercial or Government).
• Support managers with prioritization and program monitoring to align with goals.
• Monitor dependencies and vendor/PBM services to identify risks and elevate issues.
• Manage implementation of projects impacting UM operations and vendors.
• Provide clinical consultation on UM strategies and innovations.

Skills

Employee Compliance

Government Regulation

Medication Management

Medication Therapy

Patient Care

Performance Improvements

Pharmacy

Pharmacy Operations

Pharmacy Services

Policy Development

Regulatory Compliance

Strategic Planning

Strategy Development

Workforce Development

Education

Pharmacy degree

Job description

Job Description

We're hiring a Senior Manager, Pharmacy, to oversee utilization management operations and clinical review teams in support of strategic and operational priorities for an assigned line of business (Commercial or Government) within the Pharmacy UM and Compliance vertical. In this role, you will develop and execute plans to achieve all relevant operational and quality targets while maintaining strong relationships with stakeholders, internal and external partners, and vendors. You will promote proactive collaboration across teams to leverage operational efficiencies, identify best practices, and drive successful implementation. The Senior Manager will represent team needs in departmental budget planning and divisional and enterprise roadmaps, including technology and digital initiatives, and partner across the organization to ensure successful execution. This individual will serve as a key liaison between frontline staff, leadership, and cross-functional partners, helping to align priorities and drive business outcomes.

What You'll Do

Operations

• Direct the management of operational aspects (clinical and non-clinical) of pharmacy UM services for assigned segment (Commercial or Government).
• Support managers with prioritization and routine program monitoring (start, stop, continue, enhance analysis) and actions; ensure alignment with departmental, segment, and enterprise goals.
• Monitor team dependencies, area performance and/or vendor/PBM services to proactively identify risks, remove barriers (both vendor and enterprise related) and elevate issues to Director for additional support as needed.
• Manages and/or supports implementation of corporate and departmental projects that impact UM operations of pharmacy services and its vendors

Program management and quality/compliance

• Manages the operations of overall utilization management programs and policies for assigned segment to manage trend targets, reduce medical expense and ensure cost effective operations.
• Identifies new operational initiatives and modifications to current programs and processes to improve the company's competitive position.
• Ensures segment programs and operations are performing successfully and are compliant in accordance with regulations of State, Federal, and other accrediting bodies; ensures corrective action plans are implemented when applicable.

Strategy

• Evaluates emerging pharmacy industry trends, best practices as well as overall industry and organizational challenges and strategic needs for the assigned segment to proactively recommend and drive UM interventions and programs to support segment goals and objectives.
• Participates in the development of departmental strategic plans and objectives to improve operational performance, revenue development and the member and provider experience.
• Provides clinical consultation in the evolving medication therapy space; recommend UM strategies and innovative solutions related to traditional and specialty therapies.
• Utilizes expertise to represent the Pharmacy department on cross functional organizational committees, C-suite presentations, external speaking engagements, PBM meetings/committees or external customer meetings as needed

What You Bring

• Bachelor's degree or advanced degree in Pharmacy
• 8+ years of experience in a related field
• In lieu of degree 10+ years of experience in related field.
• A current pharmacy license is required. For some roles, NC licensure is needed.

Bonus Points(preferred qualifications)

• People leadership and career/professional development for staff experience
• Culture and engagement support and interventions experience
• Resource and budget managementexperience
• Project planning and management experience

WhatYou'llGet

• The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community
• Work-life balance, flexibility, and the autonomy to dogreat work
• Medical, dental, and vision coverage along withnumeroushealth and wellness programs
• Parental leave and support plus adoption and surrogacyassistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$143,616.00 - $229,786.00

Skills

Employee Compliance, Government Regulation, Medication Management, Medication Therapy, Patient Care, Performance Improvements, Pharmacy, Pharmacy Operations, Pharmacy Services, Policy Development, Regulatory Compliance, Strategic Planning, Strategy Development, Workforce Development

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