Senior Manager, Performance and Learning

Join Parachute, LLC; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Career growth

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Job summary

Join Parachute, LLC is seeking a Senior Manager, Performance and Learning in Austin to lead strategy, program design, and data-driven improvements for training across corporate and center levels.

You will own the learning tech ecosystem, drive ROI, and partner with Legal, Compliance, and Quality to ensure regulatory alignment while maintaining startup velocity.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• 8+ years of experience with a minimum of 3 years managing teams.

Responsibilities

• Lead and coach a team of L&D Specialists/Managers who design and deliver training at corporate and center level.
• Set the strategy for role-specific training across corporate and field roles and establish ramp-time benchmarks.
• Build a measurement framework to track efficacy and ROI of every program.
• Own the learning technology ecosystem, including the LMS, content library, learner analytics, and vendor management.
• Identify where automation and AI can improve training design, delivery, and tracking, and implement those solutions.
• Partner with cross-functional stakeholders to translate business problems into measurable training strategies.
• Design leadership development programs across levels from entry to senior leaders.
• Own compliance and regulatory training in partnership with Legal, Compliance, and Quality.
• Build programs that meet regulated environment standards without sacrificing fast-growth speed.
• Own training and development budget, forecasting, allocation, and ROI accountability.

Skills

Analytical mindset

High EQ

Ruthless prioritization

Start Up Energy

Startup/hyper growth experience

Education

Bachelor's degree or equivalent

Job description

Senior Manager, Performance and Learning

Department: Operations

Employment Type: Full Time

Location: Austin, TX

Description

Powered by technology and compassionate design, Join Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we're able to offer each member a highly personable and best-in-class experience that's consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that's grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

This role leads the strategy, team, and technology behind training at Parachute. We're looking for a systems thinker who will instrument our programs with data, build feedback loops, and continuously improve how a fast-growing, distributed workforce learns.

Key Responsibilities

• Lead and coach a team of L&D Specialists/Managers who design and deliver training at the corporate and center level, and invest in their individual growth
• Set the strategy for role-specific training across corporate and field roles, establish ramp-time benchmarks, and ensure consistent execution
• Build a measurement framework that tracks the efficacy and ROI of every program, and use that data to improve what's working and retire what isn't
• Own the learning technology ecosystem, including the LMS, content library, and learner analytics, along with vendor management and operational delivery
• Identify where automation and AI can improve how training is built, delivered, and tracked, then implement those solutions
• Partner with cross-functional stakeholders to spot gaps, translate business problems into measurable training strategies, and tie programs to commercial outcomes
• Design leadership development programs across levels, from entry-level employees to senior leaders
• Own compliance and regulatory training in partnership with Legal, Compliance, and Quality, keeping programs current, auditable, and aligned with industry standards
• Build programs that meet the standards of a regulated environment without losing the speed of a fast-growth startup
• Own the training and development budget, including forecasting, allocation, and ROI accountability
• Perform other duties as assigned

Skills, Knowledge and Expertise

• Analytical mindset - You don't wait to be told where the problem is; you find it in the data. You understand that in a regulated space, "good enough" isn't an option—accuracy and auditability are your baseline.
• High EQ - You are an expert at reading the room, managing change fatigue, and coaching diverse teams through the growing pains of a startup.
• Ruthless prioritization – You constantly rebalance the needs of your team to meet the dynamic needs of the business
• Start Up Energy - You thrive in environments where processes are built while the plane is flying. You are comfortable with ambiguity and can pivot strategies as fast as the market shifts.
• Startup/hyper growth experience is required

Education and Experience

• Bachelor's Degree or equivalent work experience required.
• 8+ years of experience that has helped you build the capabilities required for this role (does not have to be training, instructional design, etc.), with a minimum of 3 years+ managing teams

Work Environment & Physical Requirements

• Frequently performs work while sitting in front of a computer.
• Position is mainly sedentary work (office work) but on occasion may include lifting and moving items.
• Movements frequently and regularly required using wrists, hands and/or fingers.

Benefits

• Significant career growth opportunities in a fast-scaling environment
• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and company holidays