Senior Manager, Partner Technology Architecture

ServiceNow; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects and drive holistic partner growth. You will coach and develop leaders, manage critical engagements, and translate platform capabilities into measurable, repeatable offerings for partners.

Expect up to 30% travel as part of organizational activities. You will remain hands-on, ensuring technical discovery, demonstrations, and PoCs accelerate partner-led opportunities while

Qualifications

• 10+ years in pre-sales solution consulting, partner strategy, or enterprise technology advisory.
• Strong leadership experience with senior professionals and cross-functional teams.
• Proven ability to engage with VP+ and CXO-level partner stakeholders.

Responsibilities

• Lead a team of Partner Technology Architects and set priorities aligned with partner and Global Partners & Alliances goals.
• Drive pre-sales excellence, solution demonstrations, and co-innovation with partners.
• Develop joint business planning and AI-first offerings to accelerate partner growth and deal velocity.

Skills

Leadership

Pre-sales leadership

Partner relationships

AI-enabled solution design

Enterprise architecture

Education

BA/BS in Computer Science or related field

Tools

Now Platform

Job description

Location: United States

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of
Partner Technology Architects serving our Global and strategic partners. As a first-line people
leader, you will build and develop a high-performing team that drives holistic partner growth
through pre-sales technical excellence, solution strategy, business development, and AI-first
technology adoption. You will remain hands-on: coaching your team, staying close to critical
partner engagements, and owning the outcomes your team delivers. You will translate platform
capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that
partners can build, scale, and monetize. This role requires travel for partner, customer, and

organizational activities of up to 30%.

While this role leads strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You’ll Do
As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities
against partner and Global Partners & Alliances goals, and remain accountable for the partner

outcomes your team delivers.

People Leadership & Team Development

• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals
  and growing each member according to business needs and individual professional
  goals.
  Evaluate team members regularly through direct observation, peer feedback, and sales
  feedback.
  Build and maintain a recruiting pipeline and hire to meet future business demands.
  Manage day-to-day team operations, including resource scheduling, activity reporting,
  and expense review and approval.
  Assign resources to partner engagements, joint solution development, and demand
  generation to ensure effective use of skills across the assigned region

Partner Strategy & Business Development
Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
Lead joint business planning to align partner investments, industry focus, and go-tomarket

priorities across all routes to market.

• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Develop forward-looking strategies with a clear investment and go-to-market plan covering headcount, training, and tools.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
• Drive cross-industry development and go-to-market strategies for innovative solutions with partners.
• Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value.
• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.
• Pre-Sales Excellence & Solution Strategy
  Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, and participate directly
  where needed.
  Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes.
  Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
  Provide technical escalation support for critical partner-led opportunities at key deal milestones.
  Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services.
  Champion AI-first solution design, including intelligent workflows, automation, and agentbased use cases.
  Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Required:
10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements.

• 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices.
  Experience coaching, mentoring, and managing a team of senior-level professionals, with a structured, team-first approach to goals and objectives.
  Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances.
  Strong executive presence, with the ability to influence VP+ and CXO-level partner stakeholders and to collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors.
  Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans, and to shape or scale partner practices, offerings, or go-to-market motions.
  Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology (e.g., Cloud, database, AppDev etc.).
  Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows, and experience applying AI thoughtfully to processes, decision-making, and problem-solving.
  BA/BS in Computer Science or a similar technical degree, or equivalent experience.
  Ability to articulate complex concepts clearly to both technical and non-technical audiences.

Preferred & Standout Experience:
Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents), and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations.
Experience working with service advisory firms, service integrators, service providers, and outsourcers.

• Background in management consulting, strategy advisory, or partner business development.

differentiation.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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