Senior Manager, Order Management

SKIMS; Los Angeles (CA); Sur place; USD 140 000 - 150 000; Plein temps

Avantages offerts par ce poste

Healthcare

Fertility benefits

401(k) match

Unlimited PTO

LinkedIn Learning

Employee discounts

Catered lunches

Dog-friendly office

Swag giveaways

Holiday party

Summer party

Event invitations

Snacks & beverages

Résumé du poste

SKIMS is seeking a Senior Manager of Order Management to lead inventory execution and visibility across our global business from order creation through receipt. You will work closely with Planning, Merchandising, Product, Production, Supply Chain, Logistics, Finance, and Commercial teams to ensure timely and accurate inventory flow and delivery timing.

You will own end-to-end order lifecycle processes, drive improvements, and build scalable operations to support growth across channels and

Qualifications

• 7+ years of experience in order management, inventory operations, or related planning/supply chain roles.
• Bachelor's degree in Business Administration, Fashion, Logistics or related field.
• Strong analytical, detail-oriented capabilities and cross-functional collaboration.

Responsabilités

• Lead the Order Management function with defined ownership, processes, and service levels across the order lifecycle.
• Oversee order creation, changes, cancellations, delivery dates, and receipt visibility.
• Maintain accurate visibility into inbound inventory and identify risks to planned receipts.
• Partner with Merchandising and Inventory Management to reflect approved buys and strategies.
• Collaborate with Production, Supply Chain, and Logistics to convey delivery changes and business impact.
• Identify order and delivery exceptions and drive timely cross-functional resolution.
• Ensure accurate reflection of changes to orders, quantities, and delivery timing across systems.
• Develop reporting on inbound inventory, late orders, receipt timing, and open orders.

Connaissances

Order management

Inventory operations

Merchandise operations

Planning operations

Supply chain

Retail experience

Formation

Bachelor's degree

Outils

ERP systems

Oracle

Order management systems

Supply chain software

Description du poste

Senior Manager, Order Management

Department: Planning

Employment Type: Full Time

Location: Los Angeles HQ

Compensation: $140,000 - $150,000 / year

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

Position Summary

SKIMS is seeking a Senior Manager of Order Management to lead the processes that connect inventory plans to execution across our global business.

Reporting to the Director, Inventory Operations, this role will own order visibility and execution from order creation through receipt, ensuring teams have accurate and timely visibility into inventory flow, delivery timing, changes, and risk.

The Senior Manager will serve as a critical connector between Planning, Merchandising, Product, Production, Supply Chain, Logistics, Finance, and Commercial teams, helping ensure inventory lands in support of business priorities.

Key Responsibilities

• Lead the Order Management function, establishing clear ownership, processes, and service levels across the order lifecycle.
• Oversee order creation, maintenance, changes, cancellations, delivery dates, and receipt visibility.
• Maintain accurate and timely visibility into inbound inventory and identify risks to planned receipts.
• Partner with Merchandise Planning and Inventory Management to ensure orders accurately reflect approved buys and inventory strategies.
• Partner closely with Production, Supply Chain, and Logistics to understand delivery changes and communicate business impact.
• Proactively identify order and delivery exceptions and drive timely resolution across cross-functional teams.
• Ensure changes to orders, quantities, delivery timing, and cancellations are accurately reflected across systems.
• Develop clear reporting around inbound inventory, late orders, receipt timing, open orders, and exception management.
• Establish strong data integrity and governance across order management processes.
• Improve visibility between planned inventory, ordered inventory, in-transit inventory, and received inventory.
• Build scalable processes to support continued growth across categories, channels, stores, and international markets.
• Identify opportunities for systems, automation, and process improvements that reduce manual work and improve accuracy.
• Lead and align cross-functional partners across Production, Supply Chain, Logistics, and Finance, growing the Order Management team as the function scales.

Skills, Knowledge and Expertise

• 7+ years of experience in order management, inventory operations, merchandise operations, planning operations, production, or supply chain within a retail or consumer brand.
• Bachelor's degree in Business Administration, Fashion, Logistics or related field.
• Strong understanding of the retail product lifecycle from buy through order, shipment, and receipt.
• Experience managing high volumes of orders within a complex omnichannel environment.
• Exceptional attention to detail and commitment to data accuracy.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to manage exceptions and drive resolution across multiple functions.
• Strong communication skills and the ability to translate operational issues into clear business implications.
• Experience improving processes and implementing scalable ways of working.
• Experience with ERP, order management, planning, or supply chain systems preferred (Oracle experience a plus).

What You Bring

• A proactive, detail-oriented mindset with a bias toward disciplined execution.
• Strong cross-functional instincts, able to lead through influence across Production, Supply Chain, Logistics, and Finance.
• Comfort operating in ambiguity and building process in a function that is still scaling.
• A bias for action, with the ability to turn operational issues into clear business recommendations.
• A collaborative style grounded in accountability and follow-through.

Benefits, Culture and Perks

Benefits and Culture

• Up to 100% Company Paid Healthcare (medical, dental, vision)
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match
• Unlimited PTO
• Full Access to LinkedIn learning
• Employee Discounts

Perks (HQ Location)

• Free weekly catered lunch at HQ - M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways
• Annual Holiday Party
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages