Senior Manager, Order Fulfillment

AutoZone, Inc.; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

A leading automotive parts retailer is seeking a Sr. Manager for e-commerce fulfillment operations. This role requires a detail-oriented leader with strong experience in team management and data analysis, primarily focusing on enhancing customer experiences. Responsibilities include overseeing the order lifecycle, mentoring the team, and collaborating across departments to optimize processes and ensure on-time deliveries. The ideal candidate will have significant e-commerce experience and a proven ability to engage with diverse stakeholders.

Qualifications

• Minimum 5–7 years of customer service experience in e-commerce.
• 3 years of people management experience leading a team.
• Familiarity with Agile/Scrum methodologies preferred.

Responsibilities

• Oversee end-to-end order lifecycle from placement to payment.
• Train and mentor team members.
• Collaborate to ensure on-time delivery of orders.

Skills

E-commerce experience

Team management

Data analysis

Problem-solving

Strong communication skills

Education

Bachelor's or Master's in relevant field

Job description

## Job DescriptionThe successful candidate will bring experience in e-commerce, store and supply-chain fulfillment operations, team management, and data analysis, preferably within the automotive or specialty retail industry. This individual will play a key role in driving precision, efficiency, and scalability across AutoZone’s fulfillment operations. The role requires a self-motivated, detail-oriented leader who learns quickly, communicates effectively, and is comfortable working with data.A strong commitment to delivering exceptional service and creating outstanding customer experiences is essential. The Sr. Manager must demonstrate deep expertise in operational workflows across three core components: First Mile (product inventory, stocking locations, and order placement), Middle Mile (long-haul transportation), and Last Mile (delivery to the customer).This role is responsible for both pre-order workflows (inbound activities such as product inventory, availability, and sourcing) and post-order workflows (outbound activities including picking, packing, staging, and delivery). A clear understanding of how these workflows work together is critical to ensuring orders are fulfilled accurately, on time, and at scale, while maximizing profitability.In addition, the role requires strong knowledge of shipping processes and capabilities, including carrier management, last-mile delivery providers, and HazMat shipping. The Sr. Manager will lead a team of Product Managers responsible for the product roadmap and capabilities of AutoZone’s Order Management System, Drop Ship System, and Shipment Management System, as well as Fulfillment Managers and Drop Ship and Delivery Operations Managers.## Responsibilities* Oversee the end-to-end order lifecycle, from order placement through invoicing and payments.* Train and mentor the team, fostering a positive, productive work environment.* Lead and support the team through alignment, issue resolution, escalations, and complex issues.* Serve as the primary point of contact for Customer Service, Store, and Fulfillment teams to address questions and escalations and enable timely, customer-focused solutions.* Partner with Store and Fulfillment management to resolve issues quickly and efficiently, minimizing disruption to the production floor.* Collaborate across teams to prioritize and manage workflows to ensure on-time delivery.* Translate business objectives into a clear roadmap and ensure delivery against KPIs.* Partner with engineering to deliver solutions while balancing speed, quality, and trade-offs.* Use data and associate/customer feedback to identify friction points and drive improvements.* Collaborate across supply chain, automation, and store operations teams.* Identify opportunities to improve order management processes; implement solutions to enhance efficiency and accuracy, including developing SOPs and supporting documentation.* Track KPIs to monitor team performance and assess overall department health.* Create and execute action plans that improve operational processes and promote a culture of continuous improvement.## Qualifications* Bachelor’s or Master’s degree in Technology, Business, Marketing, or a related field, or equivalent practical experience* Minimum 5–7 years of customer service experience, preferably within an e-commerce environment* Minimum 3 years of people management experience, leading a small but agile team* Proven ability to deliver high-quality, customer-focused experiences across web, mobile, or platform products* Strong written and verbal communication skills, with the ability to influence and align diverse stakeholders* Experience leveraging quantitative and qualitative data to inform product vision and decision-making* High attention to detail, with the ability to manage competing priorities in a fast-paced environment* Strong collaboration, negotiation, and problem-solving skills across functional boundaries* Familiarity with Agile/Scrum methodologies and modern product development practices* Experience in the automotive or specialty retail industry preferredSince opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.**Benefits at AutoZone**AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being.**All AutoZoners (Full-Time and Part-Time):*** Competitive pay* Unrivaled company culture* Medical, dental and vision plans* Exclusive discounts and perks, including an AutoZone in-store discount* 401(k) with company match and Stock Purchase Plan* AutoZoners Living Well Program for free mental health support* Opportunities for career growth**Additional Benefits for Full-Time AutoZoners:*** Paid time off* Life, and short- and long-term disability insurance options* Health Savings and Flexible Spending Accounts with wellness rewards* Tuition reimbursementMinimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.**Online Application:**An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.