Senior Manager, Operations

ppcpartnersexternal; New Berlin (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

PPC Partners is seeking a Senior Manager, Operations to oversee day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. You will lead team development, drive customer satisfaction, and support financial performance through strong leadership, discipline, and strategic decision-making.

This role partners with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth across the

Qualifications

• High School Diploma required.
• Bachelor's Degree in Engineering (or related field) preferred.
• 10+ years experience in engineering, project management, or technical leadership.
• Past leadership or supervisory experience strongly preferred.
• Familiarity with electrical power distribution, motion control, and project management tools.

Responsibilities

• Forecast weekly workloads and resource needs.
• Analyze performance metrics and drive continuous improvement.
• Lead and develop staff across the organization.
• Ensure all employees meet safety training requirements.
• Build strong relationships with customers and promote satisfaction.
• Manage budgeting, billing, and cash flow across the branch.
• Coordinate sharing of manpower, resources and tools across branches.

Skills

Microsoft Office Suite

Leadership

Strategic planning

Budgeting

Customer service

Risk management

Team development

Education

High School Diploma

Bachelor's Degree in Engineering (required preferred)

Tools

Project management tools

Job description

Role, Function & Organization

The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Essential Duties and Responsibilities

Planning & Operational Oversight:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
• OPS Compliance: Utilize the OPS System
• Monitor work authorizations (I5 tools, job status reports, etc.)
• Share manpower, resources, and tools across branches as needed

Team Leadership & Development:

• Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
• Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
• Provide performance appraisals, feedback and growth opportunities for team members
• Promote continuous learning, professional development, and improvements

Customer Relations & Service:

• Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints

Financial Management & Profitability:

• Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
• Achieve minimum budgeted net profit for branch
• Manage billing and collections
• Track accounts receivable and managing working capital
• Achieve minimum productivity requirements
• Prospect for new business leads on an ongoing basis to ensure growth targets

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications and Requirements

• High School Diploma (or equivalent) required
• Bachelor's Degree in Engineering (or related field) preferred
• 10+ years experience in engineering, project management, or technical leadership
• Past leadership or supervisory experience strongly preferred
• Familiarity with electrical power distribution, motion control, and project management tools

Experience, Skill and Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
• Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
• Proven ability to manage risk and profitability successfully
• Strong interpersonal and leadership skills; including the ability to manage diverse personalities
• Decisive and solutions-oriented
• Excellent customer service orientation; able to build trust with internal teams and external clients
• Effective at working independently and as a team leader, with the ability to guide and motivate others

Physical Requirements

Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.