Senior Manager - Operations

Axis Max Life Insurance Limited; Kansas; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Axis Max Life Insurance Limited seeks a Senior Manager – Internal Controls to lead data privacy initiatives and ensure compliance with data privacy laws. The role involves collaborating with various stakeholders to enhance privacy and mitigate risks associated with data handling.

The ideal candidate will have experience in data privacy, strong communication skills, and a solid understanding of operational processes within the life insurance industry.

Qualifications

• Knowledge of Data Privacy laws and regulations is a must.
• 4-5 years experience in Data Privacy & Operations required.
• Experience in privacy tools and data protection practices is a plus.

Responsibilities

• Strategize and implement data privacy initiatives.
• Collaborate with various teams to enhance privacy culture.
• Monitor compliance with Data Privacy laws.
• Manage third-party risk assessments.

Skills

Analytical and problem solving skills

Large project program management

Strong written and verbal communication skills

High work ethics and ability to partner with different stakeholders

Strong influencing, networking and advisory skills

Ability to balance business objectives with privacy requirements

Proficient in collaborating across diverse teams

Detail-oriented and capable of handling sensitive information with discretion

Education

Knowledge of Data Privacy laws and regulations

4-5 years experience in Data Privacy & Ops

Detailed knowledge of operational processes in the Life insurance industry

Experience in privacy tools, data protection practices

Proven experience in a senior data privacy or compliance role

Job description

Job DescriptionPositionSenior Manager – Internal ControlsIncumbent-DepartmentInternal ControlsFunctionOperationsReporting toVP- Internal Controls (Band 3a)Band4aLocation90 C Udyog Vihar GurgaonTeam size (D/I)I

JOB SUMMARY

The role involves strategizing, implementing & overseeing comprehensive data privacy initiatives to safeguard sensitive data and promote culture of privacy within organization. This will require candidate to work closely with stakeholders in different teams such as Data Privacy, Operations, Underwriting, Digital, Legal, Risk, other functional owners responsible for data processing for effective implementation of privacy initiatives. Providing independent and effective assurance to SLOD for privacy controls in order to protect assets and be compliance to Act and guidelines.

Own and program manage spurious call agenda for the organization; wherein, the candidate is expected to work with closely all relevant stakeholders including operations, marketing, internal investigation team, technology team, Legal team and all relevant support function within the organization to enhance the risk posture on the mentioned agenda.

KEY RESPONSIBILITIES

Data Classification & Risk Assessment

• Identify, classify, categorize & regular monitoring of sensitive and personal data within the organization
• Support enterprise initiatives like Data anonymization, masking etc

Compliance Monitoring

• Support in ensuring compliance with Data Privacy laws and regulations
• Plan, prepare and coordinate Data Privacy reviews with stakeholders
• Remediation and governance of action plan and closure of remediation within applicable timelines
• Annually review Data Flow Diagram (DFD) and Record of Processing activities(RoPA). Responsible for creating RoPA and DFD for new process
• Assist in conducting DPIA for new processing activities & update for existing activities
• Responsible for annual compliance and Privacy COMS tasks

Data Subject Rights Management

• Monitor and assist with Data principal requests (Access/ Correction/Deletion/ Nominate)

Vendor & 3rd party management

• Responsible in 3rd party risk assessment and ensure vendors are adhering to standards laid by AMLI
• Review and assess third-party privacy practices to ensure data shared externally is protected

Training & Awareness

• Drive privacy related training to employees and vendor at all levels to enhance awareness and understanding.

Spurious Call Management

• Program manage Spurious Call Agenda by working closely with all relevant stakeholders
• Drive awareness agenda with the customer basis the learnings emanating
• Perform assessment with respect to Segregation of Duties (SOD) and Access Control management
• Drive periodic engagement with the leadership on Spurious Call matters

SKILLS

• Analytical and problem solving skills
• Large project program management
• Strong written and verbal communication skills
• High work ethics and ability to partner with different stakeholders
• Strong influencing, networking and advisory skills
• Ability to balance business objectives with privacy requirements.
• Proficient in collaborating across diverse teams, Businesses and functions.
• Detail-oriented and capable of handling sensitive information with discretion

Measures of Success

1. Timely closure of all gaps emanating from assessments
2. Accuracy and complete visibility and traceability of data flow in organization
3. Privacy Risk culture awareness and adoption across the function
4. Reduction in spurious call
5. Timely consequent management and closure of cases investigated

Desired qualification

• Knowledge of Data Privacy laws and regulations
• Having 4-5yrs+ experience in Data Privacy & Ops
• Detailed knowledge of operational processes in Life insurance industry
• Experience in privacy tools, data protection practices would be added advantage
• Proven experience in a senior data privacy or compliance role, preferably in a complex organizational setting