Senior Manager, Operations

Zebra Technologies; Buffalo Grove (IL); On-site; USD 139,000 - 208,000; Full time

Job summary

Zebra Technologies in Buffalo Grove, IL, is seeking a senior operations leader to manage a large unit or multiple facilities. The role emphasizes strategic planning, budget oversight, and cross-functional collaboration to improve processes and performance.

You will set performance standards, lead subordinate managers, and ensure health and safety while driving continuous improvement through Lean and Six Sigma methodologies.

Qualifications

• Bachelor’s degree preferred
• 10+ years experience with at least 2 years as supervisor/manager
• Experience leading large units and process improvement (Lean/Six Sigma)

Responsibilities

• Set budgets for cost centers and monitor adherence
• Lead multiple facilities and promote collaboration across teams
• Define standards and work practices for the organization’s facilities
• Ensure quality and customer experience by upholding performance standards
• Manage resources and adhere to policies while achieving goals

Skills

Leadership

Delegation

Communication

Lean Six Sigma

Education

Bachelor’s degree

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We’re Looking For

Manages a large unit or several smaller units through subordinate managers who oversee units that are functionally similar. Establishes operational objectives and work plans, and delegates assignments to subordinate managers. This role may also be appropriate when the incumbent is required to develop a new unit or operation or to substantially upgrade existing operations. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Manages human, financial, and often physical resources, and develops procedures and processes to attain unit goals. Substantial involvement in developing, modifying and executing company policies that affect immediate operation(s) and which may also have company-wide effect. Operates with a larger degree of autonomy than a manager role. Represents the unit at meetings or on committees.

Essential Duties and Responsibilities

• Set the budget for the cost centers and hold subordinates accountable to make sure they come in on budget. Provide labor and capital expenditure recommendations to senior management.
• Work with peers to establish and set the expectations of how the multiple facilities promote a collaborative work environment and foster the process improvement process in the environment.
• Develops the standards amongst the peer group along with the estimating group. Establishes the work practices and expectations of the organization for the facility.
• Working with other internal groups, sets the direction and levels of acceptable quality and establish performance standards to ensure the best possible customer experience and performance of our product.
• Full knowledge of job-related policies and procedures as well as corporate policies and procedures that may impact role functioning. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship. Optimizes human, financial, and other resources to achieve designated goals.
• Effectively manages the performance of the unit through subordinate managers.
• Receives limited supervision exercising judgment within broadly defined policies and practices in selecting methods, techniques and evaluation criteria for obtaining results.
• Recommends items and amounts for inclusion in the budget. Controls expenses. Resolves conflicts between competing budget and expense priorities in subordinate units.
• Sets the overall objectives and resource availability and provides limited supervision to subordinate managers.
• Ensures the health and safety of all the people in the facility.
• Sets the KPI’s for the facility and cascades down to subordinate managers.
• Errors may cause substantial delays in important development work or may substantially impact the operations of other areas.
• Acts as prime consultant on large projects that affect the organization’s long-term goals and objectives. Often must lead a cooperative effort among members of a project team.
• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Works on complex and unusual or politically sensitive problems of significant scope that require development and selection of procedures and processes, including those that are novel and where analysis of situations or data requires an evaluation of intangibles.
• Required to interpret and frame complex or specialized information for presentation to varied audiences. Requires ability to gain cooperation of others. Interacts with key internal and external stakeholders in order to resolve complex problems. Creates formal networks involving coordination among groups.

Job Requirements

• Preferred Education: Bachelor’s degree
• Preferred Work Experience (years): 10 + years of experience including minimum 2 years as team supervisor / manager

Key Skills and Competencies

• Advance skills in delegation and follow-up
• Strong leadership, management skills
• Strong verbal, interpersonal and written communication skills
• Experience with Lean and Six Sigma processes

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

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We will ensure that individuals with disabilities are provided reasonable accommodation…

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail] .

Pay Range

$138,800.00 - $208,200.00 Annual

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 15% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards.

Benefits

We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well‑being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.