Senior Manager, Operational Excellence

Tactilemedical; Minneapolis (MN); On-site; USD 116,000 - 173,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Retirement benefits

Employee stock purchase plan

Paid time off

Job summary

Tactile Medical seeks a Senior Manager, Operational Excellence in Minneapolis, MN to lead end-to-end order flow improvements. You will translate data and frontline feedback into practical improvements that reduce stalled orders and improve performance.

You will collaborate with Core Order Operations, Workforce Management, Onboarding, SOP, Quality, and Order Transformation teams to scale solutions, deploy new routines, and sustain results across the order process.

Qualifications

• Bachelor’s degree in business, healthcare administration, operations, analytics or related field; equivalent experience may be considered.
• 7+ years of progressive operations, process improvement, analytics or related experience.
• 3+ years of people leadership experience leading teams or cross-functional projects.
• Experience using metrics, SLAs, throughput and workforce data to drive improvements.

Responsibilities

• Lead the Operational Excellence team to improve end-to-end order flow and stalled-order recovery.
• Identify process gaps and training needs using data, yield trends, and operator feedback.
• Strengthen queue/workload management, standard work adherence, and SLA performance.
• Translate workforce planning, onboarding, SOPs and quality controls into measurable outcomes.
• Lead pilots and new operating routines to scale practical solutions across orders.
• Provide leadership for analytics resources and present data-driven recommendations to senior leaders.

Skills

Operational excellence

Process improvement

Analytics

Leadership

Communication

Education

Bachelor’s degree in business, healthcare administration, operations, analytics

Equivalent relevant experience

Tools

Lean

Six Sigma

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Senior Manager, Operational Excellence leads the team responsible for improving how orders flow end-to-end by finding, fixing, and scaling what works across the order process. This role translates operational data, frontline feedback, workforce planning inputs, and root-cause analysis into practical improvements that reduce stalled orders, strengthen standard work, and improve performance. The Senior Manager partners closely with Core Order Operations, Workforce Management, Onboarding, SOP, Quality, and Order Transformation teams to connect daily execution with sustainable process improvement and change adoption.

• Lead the Operational Excellence team in improving end-to-end order flow, with focus on stalled-order recovery, sustainability, metrics, analytics, process design, and standardization.
• Use performance data, root-cause analysis, yield trends, and operator feedback to identify process gaps, training needs, workflow barriers, and opportunities to improve order progression.
• Partner with Core Order Operations leaders to strengthen queue and workload management, standard work adherence, SLA and turnaround performance, documentation quality, and operational execution.
• Connect workforce planning, onboarding, SOPs, quality controls, and training-gap identification to measurable operational outcomes and sustainable performance improvement.
• Lead pilots, process improvement efforts, and new operating routines that test, refine, and scale practical solutions across the order process.
• Provide leadership for operational analytics resources and translate data into clear insights, recommendations, action plans, and leadership updates.
• Develop data-driven business cases and recommendations for operational, process, and technology improvements by evaluating business needs, risks, costs, benefits, and expected outcomes; present proposals to senior leaders and influence cross-functional alignment and decision-making.
• Collaborate with Order Transformation to operationalize UAT, change management, adoption activities, and future-state process changes within Order Excellence.
• Maintain and support current-state operational systems and platforms through Level 1 support, issue triage, root-cause identification, and coordination with technical and business partners; support UAT planning, execution, and validation to ensure solutions meet business needs and are ready for deployment.
• Lead change execution and sustainment by translating approved process and system improvements into documented, adopted, and monitored business practices, using metrics and stakeholder feedback to validate outcomes and drive continuous improvement.
• Build structured feedback loops between operators, managers, supervisors, quality, workforce management, onboarding, SOP, and transformation partners to ensure improvements are practical and adopted.
• Coach, develop, and support team members while reinforcing accountability, prioritization, clear communication, and continuous improvement behaviors.
• Other duties as assigned.

Qualifications

Required:

• Bachelor’s degree in business, healthcare administration, operations, analytics, or a related field; equivalent relevant experience may be considered.
• 7+ years of progressive operations, process improvement, analytics, healthcare operations, reimbursement operations, order management, or related experience.
• 3+ years of people leadership experience, including experience leading teams, projects, or cross‑functional improvement work.
• Experience using operational metrics, SLAs, throughput, quality, productivity, capacity, or workforce planning data to identify issues and drive improvements.
• Experience with root‑cause analysis, standard work, process documentation, SOPs, training‑gap identification, or continuous improvement routines.
• Strong problem‑solving and communication skills with the ability to translate complex operational issues into clear recommendations and action plans.
• Ability to collaborate across operations, quality, onboarding, workforce management, technology, transformation, and leadership stakeholders.
• Ability to travel as business needs require.

Preferred:

• Advanced degree such as MBA, MHA, or related graduate degree.
• Medical device, durable medical equipment, payer, provider, prior authorization, reimbursement, or revenue cycle operations experience.
• Lean, Six Sigma, process improvement, project management, analytics, or change management certification.
• Experience supporting large‑scale transformation, technology enablement, UAT, platform adoption, or operating model change.
• Experience building dashboards, leadership routines, frontline feedback loops, or operational sustainability plans

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job‑specific knowledge, skills and experience.

US Pay Range $115,600 — $173,250 USD

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