Senior Manager, Omnichannel Strategy

Bristol Myers Squibb; Guaynabo (PR); On-site; USD 115,000 - 139,000; Full time

Benefits offered by this job

Flexible Time Off

11 paid holidays

Vacation & paid time off

Disability/insurance options

Job summary

Bristol Myers Squibb is hiring a Senior Manager, Omnichannel Strategy to lead the design and execution of an enterprise-wide omnichannel engagement plan in Guaynabo, PR. The role focuses on selecting optimal channels, content strategy, and coordinating with cross-functional teams to ensure consistent customer experiences across digital touchpoints.

The position involves accelerating AI adoption across the company, guiding teams to embed AI into daily work practices to improve efficiency and

Qualifications

• Experience developing and implementing an omnichannel engagement strategy.
• Ability to work with cross-functional teams to align content across channels.
• Experience guiding AI adoption in a corporate setting.

Responsibilities

• Develop and implement a comprehensive omnichannel engagement strategy across multiple channels.
• Identify the most effective channels and digital content, coordinating with cross-functional teams to ensure right content on the right channels.
• Review resource allocation to maximize portfolio value and drive AI-enabled improvements.

Skills

Omnichannel strategy

AI adoption

Cross-functional collaboration

Job description

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"- a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

This role will be responsible for developing and implementing a comprehensive strategy that enables effective engagement with customers across multiple channels. This involves identifying the most appropriate channels and digital content to use, working closely with cross-functional teams to ensure that the right content is available on the right channels, and continuously reviewing resource allocation to maximize the value of the portfolio. In addition, this role will support and accelerate the adoption of Artificial Intelligence (AI) across the company, guiding teams in embedding AI into their daily ways of working to drive efficiency, innovation, and a better customer experience.

We hire for skills and capabilities, not just credentials - if this role excites you, but does not perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Guaynabo - PR - US: $114,520 - $138,772

The starting pay range(s) listed above is for full-time employees (FTE).

You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

• Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).
• U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
• Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
• Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Years Day.

U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits.

How We Work

Where you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries [e-mail]. Visitcareers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself athttps://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS [e-mail] the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605834 : Senior Manager, Omnichannel Strategy