Senior Manager of Store Engineering

National Black MBA Association; Framingham, Northern (MA, KY); Hybrid; USD 131,000 - 170,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long-term disability

paid holidays/vacation /sick/bereaveme

parental leave

EAP

incentive programs for management

auto/home insurance discounts

tuition reimbursement

scholarship program

adoption/surrogacy assistance

smoking cessation

child care/cell phone discounts

pet/legal insurance

credit union

referral bonuses

Job summary

TJX Companies in the USA Home Office Framingham MA is seeking an Industrial Engineering Senior Manager to lead a team of Field Engineers, optimize store operations, and implement labor standards and process improvements across stores and distribution centers.

The role requires strong leadership, collaboration with field leadership and Home Office Store Engineering, and travel of 40–80%. Lean Six Sigma expertise and retail operations experience are preferred.

Qualifications

• Bachelor's degree in Industrial Engineering, Finance, Business Administration, or a related field.
• 5+ years of experience in Industrial Engineering, Finance, Business Operations, Retail Operations, or a related discipline.
• Experience leading teams in a dynamic, fast paced environment with a focus on associate training and development.
• Demonstrated experience leading projects, influencing stakeholders, and implementing operational improvements.
• Lean Six Sigma certification or demonstrated continuous improvement experience.
• Experience with labor standards, workforce management, capacity planning, or operational engineering.
• Ability to travel approximately 40-80% of the time.

Responsibilities

• Lead and develop a team of Field Engineers, providing direction, coaching, and support to ensure successful execution of engineering initiatives.
• Oversee field engineering activities, including operational assessments, audits, pilot testing, implementation support, and continuous improvement efforts.
• Partner with field leadership to gather operational insights, identify opportunities, and develop solutions that improve store performance.
• Lead complex implementations and operational improvement projects while ensuring consistency with enterprise standards and objectives.
• Promote and apply Lean, Six Sigma, and continuous improvement methodologies to drive process efficiencies and operational excellence.
• Design, analyze, develop, and implement solutions that improve store operations in areas including backroom and office area layouts, material handling, best methods, service desk, workforce management, etc.
• Develop, implement, and maintain engineering standards that support staffing and scheduling analysis, forecasted labor models, labor allocation and optimization, workforce management effectiveness, ROI analysis.
• Analyze and recommend process improvements that optimize the Vendor-to-Distribution Center-to-Store supply chain network.
• Identify opportunities to improve productivity, increase capacity, reduce workload complexity, and enhance overall operational effectiveness.
• Evaluate current processes and recommend solutions that drive efficiency while maintaining service, safety, and execution standards.
• Continuously review operational performance and develop engineering solutions that minimize cycle time, eliminate redundant activities, improve labor productivity, and optimize workflow.
• Perform other duties and special projects as assigned.

Skills

Industrial Engineering experience

Leadership experience

Analytical skills

Lean Six Sigma knowledge

Education

Bachelor's degree in Industrial Engineering, Finance, Business Administration, or related field

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Industrial Engineering Senior Manager

The Senior Manager of Store Engineering leads a team of Field Engineers responsible for identifying, developing, and implementing strategies that improve productivity, optimize labor standards, increase operational capacity, simplify associate workloads, and enhance store processes while maintaining safe and efficient store operations.

This role partners closely with field leadership and Home Office Store Engineering to identify opportunities, prioritize initiatives, and drive operational excellence. Success in this position requires strong leadership, communication, influence, and collaboration skills to deliver sustainable business results across the store organization.

Major Areas of Responsibility

Leadership & Field Engineering Support

• Lead and develop a team of Field Engineers, providing direction, coaching, and support to ensure successful execution of engineering initiatives.
• Oversee field engineering activities, including operational assessments, audits, pilot testing, implementation support, and continuous improvement efforts.
• Partner with field leadership to gather operational insights, identify opportunities, and develop solutions that improve store performance.
• Lead complex implementations and operational improvement projects while ensuring consistency with enterprise standards and objectives.
• Promote and apply Lean, Six Sigma, and continuous improvement methodologies to drive process efficiencies and operational excellence.

Store Operations & Workforce Optimization

• Design, analyze, develop, and implement solutions that improve store operations in areas including:
  • Backroom and office area layouts
  • Material handling processes and equipment
  • Best methods and motion economy
  • Service desk, front-end, and other support area layouts
  • Workforce management, staffing, and scheduling practices
  • Markdown execution processes and supporting tools or equipment
• Develop, implement, and maintain engineering standards that support:
  • Staffing and scheduling analysis
  • Forecasted labor models
  • Labor allocation and optimization
  • Workforce management effectiveness
  • Return on investment (ROI) analysis

Process Improvement & Strategic Analysis

• Analyze and recommend process improvements that optimize the Vendor-to-Distribution Center-to-Store supply chain network.
• Identify opportunities to improve productivity, increase capacity, reduce workload complexity, and enhance overall operational effectiveness.
• Evaluate current processes and recommend solutions that drive efficiency while maintaining service, safety, and execution standards.
• Continuously review operational performance and develop engineering solutions that:
  • Minimize cycle time
  • Eliminate redundant activities
  • Improve labor productivity
  • Optimize workflow efficiency
  • Determine the most effective location and timing for floor‑ready activities

• Perform other duties and special projects as assigned.

Who We Are Looking For

• Bachelor's degree in Industrial Engineering, Finance, Business Administration, or a related field.
• 5+ years of experience in Industrial Engineering, Finance, Business Operations, Retail Operations, or a related discipline.
• Prior experience leading teams in a dynamic, fast paced environment with a focus on associate training and development.
• Demonstrated experience leading projects, influencing stakeholders, and implementing operational improvements.
• Strong analytical, problem-solving, and decision‑making skills.
• Excellent communication and interpersonal skills, with the ability to build partnerships across multiple levels of the organization.
• Strong understanding of business and operational processes and procedures.
• Retail experience preferred.
• Lean Six Sigma certification or demonstrated continuous improvement experience.
• Experience with labor standards, workforce management, capacity planning, or operational engineering.
• Ability to travel approximately 40‑80% of the time.

• Associate discount;
• 401(k) match;
• medical/dental/vision;
• HSA;
• health care FSA;
• life insurance;
• short/long‑term disability;
• paid holidays/vacation /sick/bereavement/parental leave;
• EAP;
• incentive programs for management;
• auto/home insurance discounts;
• tuition reimbursement;
• scholarship program;
• adoption/surrogacy assistance;
• smoking cessation;
• child care/cell phone discounts;
• pet/legal insurance;
• credit union;
• referral bonuses.

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate RdThis position has a starting salary range of $131,100.00 to $170,400.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.