Senior Manager of Licensing Processing - Marijuana Enforcement Division

Colorado Department of Revenue; Lakewood (CO); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

PERA retirement benefits

Medical, Dental & Vision insurance

Disability coverage

Life and AD&D Insurance

FSAs

Résumé du poste

Colorado Department of Revenue is seeking a Senior Manager for Licensing Processing within the Marijuana Enforcement Division. The role directs daily licensing operations, aligns resources, and enforces policies in a dynamic regulatory environment.

The position requires eight years in licensing or regulatory work, strong leadership, and excellent communication. A focus on data, process improvement, and stakeholder collaboration is essential for success.

Qualifications

• Eight years of relevant experience in a regulatory/licensing environment.
• Experience directing licensing processing operations and policy implementation.

Responsabilités

• Oversee licensing processing operations and provide leadership to licensing units.
• Monitor resource deployment and workflow efficiency across licensing functions.
• Help implement policy, rules, and regulations related to licensing programs.

Connaissances

Organizational skills

Communication skills

Problem-solving

Assessment & interpretation

Critical thinking

Creativity

Integrity

People skills

MS Office & Google Suite

Supervisory experience

Data collection & analysis

Mentoring or training

SOPs & policies

Process improvement

Statutes/regulations understanding

Budget management

Risk analysis

Policy & legislative feedback

High-volume workload management

Recordkeeping (physical & digital)

Outils

Microsoft Office

Google Suite

Description du poste

Department Information

Program Management Class Description And Minimum Qualifications
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

Department Information
Program Management Class Description And Minimum Qualifications
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Description Of Job

Marijuana Enforcement Division

Marijuana Enforcement Division (MED) is a dynamic and innovative regulatory agency tasked with licensing and regulating the commercial Medical and Retail Marijuana industries in Colorado. First formed in 2010 as the Medical Marijuana Enforcement Division, the MED has developed a leading-edge approach to commercial marijuana regulation and is considered a global regulatory and industry leader. The Division implements legislation, develops regulations, conducts regulatory and criminal investigations, issues business licenses, engages in outreach and education initiatives, and enforces compliance mandates using a range of intervention strategies necessary to maintain a progressive and robust regulatory framework. The MED promotes transparency and innovation by utilizing a collaborative approach to engaging with stakeholders and by proactively and positively pursuing solutions to issues in a fast-paced professional environment.
Culture & Environment: The Marijuana Enforcement Division’s culture emphasizes Emotional Intelligence and Problem Solving. Members of our team are solution-oriented strategic thinkers who demonstrate professionalism, collaboration and integrity in all interactions. The MED operates in a dynamic and complex environment that requires members of our team to support one another in navigating new issues, demonstrate agility, embrace challenges as opportunities, and communicate with empathy, respect, and in the interest of progress.
Vision: Regulatory excellence through progressive and proactive compliance and enforcement practices.
Mission: Our mission is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving.
Job Duties: This position serves as the Manager over the Licensing Processing team and the Licensing Director's primary advisor and designee on all operational licensing processing-related matters for the Department’s Regulated Marijuana program. The position's primary duty is directing the daily operations of multiple licensing-related work units. The position oversees and ensures that policies and guidelines for the implementation of licensing processes and services are conducted in a manner consistent with statutes and rules to achieve the regulatory and enforcement goals of the Division and the State. The position provides leadership to several professional employees involved in licensing and administration. The position sets performance standards and establishes goals for these work units and for the functions in which they are involved. As the Senior Manager, the position develops staffing and procedures for the Division’s licensing functions across all offices, advises on and implements service enhancements, and determines the appropriate deployment of resources to support the Division’s mission and goals.

Administration & Operations Management

• Oversees and provides direction on all aspects of occupational and initial processing of business licensing.
• Determines appropriate allocation and deployment of resources.
• Monitors trends, concerns and activity within the regulated community and provides feedback to the Director of Licensing for direction and guidance.
• Manage the "people side" of change by evaluating the human and operational impacts of new systems, policies, or organizational changes and develop strategies to assist in maximizing employee adoption while minimizing disruption and risk.

Data Management and Reporting

• Collects, retrieves, organizes, and interprets licensing and application information collected through a variety of databases to produce internal and external reports.
• Utilizes data to inform or forecast resource needs and management of workload.
• Understand fee setting and fee structure and monitor new fees based on new legislation or changes in process.

Policy and Legislation Implementation

• Provides feedback and direction on policy and legislative matters that impact the licensing program.
• Tasked with implementing multiple new pieces of legislation as well as the rule-making that accompanies new law.
• Assist with decision making regarding updates to policies and procedures based on regulations and law.

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1A2XX Program Management I

Minimum Qualifications

Experience Only:

Eight (8) years of relevant experience working in a regulatory environment that receives and processes applications or issues professional licenses, managing the daily operation of multiple work units integrating those units with the agency’s mission and goals, developing and directing implementation of policies and guidelines, establishing staffing, addressing customer service matters, and directing the implementation of policies, rules, and regulations.

Or

Education And Experience

A combination of related education and/or relevant experience working in a regulatory environment that receives and processes applications or issues professional licenses, managing the daily operation of multiple work units integrating those units with the agency’s mission and goals, developing and directing implementation of policies and guidelines, establishing staffing, addressing customer service matters, and directing the implementation of policies, rules, and regulations equal to eight (8) years

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications

The ideal candidate will possess the following skills:

• Excellent Organizational Skills;
• Proficient Communication Skills;
• Effective Problem-solving;
• Assessment & Interpretation;
• Critical Thinking Ability;
• Creativity;
• Integrity;
• Strong People Skills;
• Up-to-date Knowledge of Business Technology and IT;
• Previous or current supervisory experience;
• Experienced with data collection, organization, and analysis;
• Experience in mentoring or training others;
• Experience in development and maintenance of standard operating procedures and policies;
• Experience with identifying, developing, and executing process improvements;
• Experience in reading, understanding/interpreting, and accurately applying statutes, regulations and rules, policies and procedures;
• Experience with managing budget, policy considerations, customer feedback, business and market trends to support Division and Department strategy and initiatives;
• Experience with risk analysis
• Experience with providing feedback and direction on policy and legislative matters;
• Experience managing a high volume workload;
• Experience managing physical and digital records and confidential information;
• Strong demonstrated written and verbal communication;
• Strong attention to detail;
• Proficient with Microsoft Office and Google Suite;
• Change management oriented;
• Effective time management;
• Proven ability to accurately prioritize and meet deadlines;
• Those candidates with previous experience in a licensing or regulatory environment are strongly encouraged to apply

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle