Senior Manager of Enterprise Engineering & Process Excellence

Riot Games; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Play Fund

Donation matching

Job summary

Riot Games in Los Angeles seeks a Senior Manager for Enterprise Engineering & Process Excellence to lead two horizontal capabilities: Enterprise Software Engineering and Business Process Excellence. You will guide a multidisciplinary team, set strategy for integration and automation, and drive AI-enabled improvements across Enterprise Systems.

You will partner with People Tech, Finance Tech, Enterprise Data & AI, and business stakeholders to deliver measurable improvements in cycle time,

Qualifications

• 8+ years of experience managing software engineers, business systems analysts, or multidisciplinary technical teams.
• Experience managing complex, cross-functional projects or portfolios involving business, engineering, data, and operational stakeholders.
• Strong understanding of modern software engineering practices, including code review, automated testing, CI/CD, observability, security, reliability, and production operations.
• Strong written and verbal communication skills, including the ability to explain technical and process concepts to business, technical, and executive audiences.
• 12+ years of progressive experience across software engineering, enterprise platforms, process excellence, or technology-enabled transformation.

Responsibilities

• Lead strategy and technical direction for enterprise software engineering, integration, and automation.
• Build and operate reliable applications, APIs, integrations, and automations for critical enterprise capabilities.
• Establish engineering practices across architecture, testing, CI/CD, observability, security, reliability, and production support.
• Develop the Integration & Automation Center of Excellence with reusable patterns and governance.
• Build a modern process excellence practice using process mining, telemetry, and AI-enabled tools.

Skills

People management

Technical leadership

Software engineering

Communication

Cloud platforms

Education

Bachelor’s degree in CS/SE/IS/Business

Tools

AWS

GCP

Databricks

Next.js

Job description

• As Senior Manager, Enterprise Engineering & Process Excellence, you will lead two horizontal capabilities that the rest of Enterprise Systems depends on: Enterprise Software Engineering, which designs, builds, and operates new technical capabilities for Enterprise, and Business Process Excellence, which assesses, redesigns, instruments, and continuously improves enterprise processes
• The portfolio includes custom applications, the company directory and organizational data APIs, and integrations with business systems
• You will manage a multidisciplinary team of software engineers and business systems analysts
• This is not a traditional enterprise systems role
• We are building a function that reimagines enterprise engineering and process excellence for an AI-enabled organization
• We use process mining and telemetry to continuously improve how work gets done, integration and automation with AI to reduce manual effort, and purpose-built applications to create capabilities that differentiate Riot
• You will connect what the business needs, how processes should work, and how technology can deliver improvements
• You will partner closely with leaders across People Tech, Finance Tech, and Enterprise Data & AI, as well as business stakeholders in Enterprise functions
• The role reports to the Director, Enterprise Systems
• Set the strategy and technical direction for enterprise software engineering, integration, and automation
• Lead the design, development, and operation of reliable applications, APIs, integrations, and automations that support critical enterprise capabilities
• Establish strong engineering practices across architecture, testing, CI/CD, observability, security, reliability, and production support
• Develop the Integration & Automation Center of Excellence through reusable patterns, shared platforms, governance, and enablement across Enterprise Systems
• Build and lead a modern process excellence practice that uses process mining, telemetry, and AI-enabled tools to identify, prioritize, and measure improvement opportunities
• Lead the redesign of complex, cross-functional enterprise processes, translating business needs into clear requirements and scalable solutions
• Establish practical standards for process ownership, governance, measurement, and continuous improvement
• Partner with business and technology leaders to deliver measurable improvements in cycle time, quality, automation, and Rioter experience
• Build and develop a multidisciplinary team of software engineers and business systems analysts, creating shared accountability from process discovery through production delivery
• Manage priorities, delivery, and external partners across the portfolio, communicating outcomes, risks, and trade-offs clearly to business and technology leaders

Benefits

• Healthcare: Medical, dental, and vision plans that cover you as well as your spouse/domestic partner and children.
• Family Care: Life insurance, parental leave, plus short and long-term disability.
• Open Paid Time Off: In addition to holidays, a 2-week end of year break, and a 1-week mid-year break, Rioters are trusted to take the time they need throughout the year.
• Retirement: Riot matches retirement contributions so you can continue to play games long after you retire.
• Play Fund: Riot’s annual play fund allows Rioters to broaden their knowledge of the games that matter to players and the community.
• Donation Matching: Riot matches donations of time and money to nonprofits to double down on support.

• 8+ years of experience managing software engineers, business systems analysts, or multidisciplinary technical teams
• Experience managing complex, cross-functional projects or portfolios involving business, engineering, data, and operational stakeholders
• Strong understanding of modern software engineering practices, including code review, automated testing, CI/CD, observability, security, reliability, and production operations
• Strong written and verbal communication skills, including the ability to explain technical and process concepts to business, technical, and executive audiences
• 12+ years of progressive experience across software engineering, enterprise platforms, process excellence, or technology-enabled transformation
• Experience with cloud/data platforms such as AWS, GCP or Databricks; programming languages such as Go, or TypeScript; and modern application frameworks such as Next.js
• Experience owning the technical quality, architecture, and operational health of a portfolio of enterprise applications, APIs, and platforms, and designing new software capabilities that solve business and process problems
• Experience using process data, telemetry, process mining, or operational analytics to identify opportunities and measure improvements
• Proven experience in business process assessment, redesign, modeling, governance, and continuous improvement
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field, or equivalent practical experience delivering enterprise technology solutions
• For this role, you’ll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
• Experience applying AI or agentic AI tools to enterprise process problems: process discovery, requirements generation, intelligent automation, or AI-augmented decision-making
• Experience with process excellence methodologies such as Lean or Six Sigma and process mining, intelligence, or modeling tools such as Celonis, ARIS, Signavio, or UiPath, to drive data-informed process improvement
• Experience with enterprise integration and automation IPaaS platforms such as Workato, MuleSoft, Boomi, or similar technologies
• PMP, PgMP, or equivalent project management certification, or demonstrated equivalent experience running a delivery function
• Familiarity with major enterprise SaaS platforms, and their integration ecosystems
• Experience building or scaling a Center of Excellence or Community of Practice around integration, automation, or process standards