Senior Manager of CFX

S.P. Richards Company; Atlanta (GA); On-site; USD 120,000 - 165,000; Full time

Job summary

The Senior Manager of Customer Fanatics (CFX) at S.P. Richards Company leads the inside sales organization from SPR's corporate HQ in Atlanta, guiding a customer-focused culture that drives growth and retention.

This hands-on leader coaches the team, sets expectations, and ensures resources are available to succeed while collaborating across the organization. Based in Smyrna, GA, the role emphasizes developing existing accounts, pursuing new opportunities, and supporting day-to-day customer

Qualifications

• Bachelor's degree in business, sales, management or related field preferred.
• Five+ years of leadership in inside sales, account management or customer success.
• Experience with KPIs, dashboards, and performance reporting.
• Knowledge of JanSan products and distribution is a plus.

Responsibilities

• Lead, coach, and develop the inside sales team with a culture of teamwork and accountability.
• Establish clear expectations, performance standards, and consistent coaching practices.
• Develop and maintain KPIs and dashboards to measure team performance, engagement, retention, and workload.
• Oversee account assignments and workload distribution for a large customer base and identify growth opportunities.
• Collaborate with outside sales, customer service, sales operations, operations, IT, pricing, credit, marketing and merchandising.
• Recruit, onboard, train, and retain high-performing team members; communicate results to leadership.

Skills

Leadership

KPIs

Dashboards

Analytical

Communication

CRM

Excel

Account management

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Manager of CFX

Full Time Management Corporate HQ, Atlanta, GA, US

Summary

The Senior Manager of Customer Fanatics (CFX) leads SPR’s inside sales organization, fostering a supportive, accountable, and customer-focused culture that drives profitable growth, retention, and an exceptional customer experience. This hands‑on leader coaches and motivates employees, establishes clear expectations, provides the tools and resources needed for success, and actively advocates for the team. The Sr. Manager oversees a fluid portfolio‑based sales model focused on developing existing accounts, pursuing new opportunities, and supporting customers’ day‑to‑day needs while collaborating across the organization to help the team succeed.

Location: Smyrna, GA (Near Battery Center)

Essential Duties and Responsibilities include the following: Other Duties

• Lead, coach, and develop the CFX inside sales team while fostering a culture of teamwork, accountability, and customer focus.
• Establish clear expectations, performance standards, and consistent coaching practices.
• Develop and maintain KPIs and functional dashboards to measure team performance, customer engagement, retention, responsiveness, and workload.
• Use performance data to identify trends, coach employees, allocate resources, and improve results.
• Oversee account assignments and workload distribution within a fluid account base of more than 2,000 customers.
• Guide the team in proactively engaging customers, developing existing accounts, and identifying growth opportunities.
• Monitor sales and account profitability and develop strategies to improve performance.
• Advocate for the team by removing barriers, securing resources, and escalating issues that affect employees or customers.
• Collaborate with outside sales, customer service, sales operations, operations, IT, pricing, credit, marketing, and merchandising.
• Provide leadership on escalated customer issues and ensure clear ownership through resolution.
• Recruit, onboard, train, and retain high‑performing team members.
• Communicate team results, trends, risks, and opportunities to senior leadership.

Supervisory Responsibilities:

This position has direct supervisory responsibility for the CFX inside sales team and any assigned managers or team leads. Responsibilities include recruiting, onboarding, coaching, performance management, employee development, workload allocation, and fostering a positive and accountable team culture.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven leadership experience in inside sales, account management, customer success, or a related customer‑facing environment
• Demonstrated ability to motivate, coach, and develop employees
• Experience establishing KPIs, dashboards, and performance reporting
• Strong analytical skills with the ability to turn data into actionable plans
• Understanding of account development, customer retention, and profitable growth
• Strong communication, collaboration, and problem‑solving skills
• Ability to manage changing priorities in a high‑volume, fast‑paced environment
• Sound judgment and a high level of accountability and follow‑through
• Proficiency in Microsoft Excel, CRM systems, and reporting tools
• Experience in wholesale distribution or the JanSan industry is a plus

Education and/or Experience:

Bachelor’s degree in business, sales, management, or a related field is preferred. Equivalent relevant experience may be considered in place of formal education requirements.

Five or more years of progressive leadership experience in inside sales, account management, customer success, sales operations, wholesale distribution, or a related field is preferred.

Experience in the JanSan industry or strong knowledge of JanSan products, customers, and distribution channels is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.