Senior Manager of Brand Experience

Pattern; Lehi (UT); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

Onsite Fitness Center

Company Paid Life Insurance

Casual Dress Code

Competitive Pay

Health, Vision, and Dental Insurance

401(k) match

Job summary

Pattern is seeking an Associate Director of Brand Experience to lead a high‑performing team of Operations Managers and drive marketplace strategy for our brand partners within Pattern Creators. This role is a hybrid, full‑time position based in Lehi, Utah.

You will scale TikTok Shop operations, mentor offshore teams, and refine the strategic playback across cross‑functional partners in product, supply chain, and finance, focusing on speed, quality, and impact.

Qualifications

• Experience leading large cross-functional teams in ecommerce.
• Proven ability to scale marketplace operations and drive PDP optimization.
• Strong stakeholder management across product, supply chain, and finance.

Responsibilities

• Partner with central supply chain and logistics to align procurement, inventory, and fulfillment with live shopping and creator-driven demand.
• Lead PDP optimization, new product launches, listing quality, and creative assets for TikTok Shop storefronts.
• Oversee shop health, CS workflows, SLAs, onboarding, and policy adaptation for TikTok Shop.
• Manage price parity and unauthorized seller monitoring to protect brand integrity.
• Guide execution teams, including offshore partners and internal specialists, for seamless task delivery.
• Collaborate across product, supply chain, commercial, and finance to resolve bottlenecks and standardize processes.
• Prioritize multiple workstreams while maintaining quality, speed, and cross-functional alignment.

Skills

Leadership

E-commerce operations

TikTok Shop

PDP optimization

Cross-functional

Job description

About Pattern

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces - including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best‑led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Role Overview

Associate Director of Brand Experience to lead a high-performing team of Operations Managers while personally driving marketplace strategy for all of our brand partners as part of our Pattern Creators team. Creators is a software‑as‑a‑service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase revenue. In this dual‑impact leadership role, you will scale our TikTok Shop division, mentor operations managers, and refine the strategic playback for Pattern's key brand partners.

This is a full‑time, hybrid position based in Lehi, Utah.

Responsibilities

• Partnering directly with central supply chain and internal logistics teams to align procurement, inventory allocation, and fulfillment with live shopping and creator‑driven demand spikes.


• Leading and managing end‑to‑end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements (including main photos and offer structures) for high‑converting TikTok Shop storefronts.


• Overseeing overall shop health, including customer service workflows, fulfillment SLAs, onboarding coordination, and immediate adaptation to evolving TikTok Shop marketplace policies.


• Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.


• Guiding and supporting an execution team—including offshore operations partners and internal operational specialists—to ensure seamless task execution across all active accounts.


• Collaborating cross‑functionally across internal business units (including product, supply chain, commercial, and finance teams) to resolve process bottlenecks, enforce operational standards, and streamline internal workflows.


• Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality, speed, and cross‑functional alignment.

Project Management & Leadership

• Project Management Mastery: Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts, managing complex workstreams, and maintaining speed without sacrificing quality.


• Cross‑Functional Influence & EQ: High emotional intelligence combined with a strong point of view and direct assertiveness. You know how to collaborate productively while holding cross‑functional partners in procurement, logistics, and finance accountable to operational commitments.


• Stakeholder Management: Deep passion and natural ability for working across matrixed teams internally, earning trust quickly, and navigating internal organizational dynamics effectively.


• Operational & Marketplace Expertise: Background in e‑commerce operations, store health, PDP optimization, or marketplace management (TikTok Shop or Amazon experience highly valued).


• Leadership & Team Direction: Demonstrated ability to manage distributed execution teams (including offshore support teams) and empower team members to deliver high‑impact results.

First 30/60/90 Days

• First 30 Days: Build relationships and earn trust with key internal stakeholders, learn current supply chain and fulfillment processes, and map out the operational landscape.


• First 60 Days: Develop targeted improvement plans, introduce new SOPs, and smooth out internal process gaps and operational kinks across cross‑functional teams.


• First 90 Days: Advance TikTok Shop operations to the next level by delivering best‑in‑class PDP and listing optimizations, upgrading main images, seamlessly adapting to new marketplace policies, and establishing standard‑setting operating practices.

Selection Process

• Initial phone interview with Pattern’s talent acquisition team


• Video interview with a hiring manager


• Case Study Interview with a panel


• Professional reference checks


• Executive review


• Offer

Interview Preparation

• Discuss professional accomplishments with specific data to quantify examples


• Provide insights on how you can add value and be the best addition to the team


• Focus on mentioning how you would be partner obsessed at Pattern


• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

Benefits

• Unlimited PTO


• Paid Holidays


• Onsite Fitness Center


• Company Paid Life Insurance


• Casual Dress Code


• Competitive Pay


• Health, Vision, and Dental Insurance


• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Equal Opportunity

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.