Senior Manager, New Store Readiness & Process Optimization

DICK'S Sporting Goods, Inc.; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

DICK'S Sporting Goods is seeking a strategic, operational leader to drive store readiness for new, relocated, and remodeled locations. The Senior Manager will translate store design and experiential strategies into scalable execution across banners.

The role partners with Store Planning, Construction, Store Operations, Visual Merchandising, and Inventory Planning to ensure stores open on time, on budget, and fully prepared for success.

Qualifications

• Experience in process improvement and retail operations.
• Strong project management and communication skills.
• Ability to map and document processes and drive adoption.

Responsibilities

• Design and optimize store readiness processes for new/relocated/remodeled stores.
• Lead cross-functional teams to translate strategy into actionable plans.
• Drive on-time openings while controlling costs and quality.

Skills

Process Improvement

Project Management

Presentation Skills

Cross-functional Collaboration

Change Management

Education

Bachelor's Degree

PMP Certification

Lean Six Sigma

Tools

Microsoft Office Suite

Process Mapping Software

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team.

OVERVIEW

DICK'S Sporting Goods is seeking a strategic and operationally focused leader to drive the planning, execution, and continuous improvement of store readiness processes across new, relocated, and remodeled locations.

The Senior Manager of New Store Readiness & Process Optimization plays a critical part in translating store design and experiential retail strategies into practical, scalable execution across all banners.

This role partners closely with cross-functional teams including Store Planning, Construction, Store Operations, Visual Merchandising, and Inventory Planning to ensure stores open on time, on budget, and fully prepared for success.

The ideal candidate is a strong collaborator and problem solver who can build scalable processes, lead change management initiatives, and translate complex business strategies into actionable execution plans.

They will leverage data and analytics to identify opportunities, improve operational performance, and influence decision-making, while driving accountability and alignment across multiple stakeholders.

This position plays a key role in enhancing the store opening experience and supporting the company’s growth strategy through process excellence and continuous improvement.

JOB DUTIES & RESPONSIBILITIES

Process Design & Optimization

Design, document, and continuously improve store readiness processes for new, relocated, and remodeled locations.

Build scalable, repeatable frameworks that ensure consistent execution across all banners and store formats.

Identify inefficiencies and drive process improvements that reduce cycle time, lower costs, and elevate the store opening experience.

Drive complex cross-functional problem-solving efforts across multiple stakeholders to impact store readiness outcomes.

Lead cross-functionally to translate enterprise strategy into clear, actionable implementation plans that deliver on-time stores and fully prepared store teams.

Cross-Functional Partnership & Collaboration

Serve as a primary point of contact for cross-functional stakeholders including Store Planning, Space, Store Operations, Construction, PAR (New Store Inventory), and Visual Merchandising to align on store readiness milestones and deliverables.

Attend meetings with CSC partners to gain a thorough understanding of strategies and initiatives to be shared with the NSG&R team.

Lead process guidance and support efforts to ensure consistent implementation across all new store initiatives.

Act as the primary facilitator for cross-functional alignment meetings to keep workstreams on track.

Develop and deliver Executive-level presentations to support NSG&R messaging and education across the broader enterprise.

Adoption & Sustainment

Lead change management efforts to drive adoption of new and updated store readiness processes across the organization.

Develop playbooks and tools that support consistent process execution by field and cross-functional teams.

Champion a culture of continuous improvement and operational discipline across all store readiness activities.

Co-lead with Senior NSPMs to elevate single-project obstacles and drive accountability across NSPMs.

Analytics & Insights

Leverage financial and operational data to evaluate process performance, identify gaps, and inform decision-making.

Translate data and analytics into clear, actionable insights and recommendations for senior leadership.

Track, communicate, and drive continuous improvement of KPIs related to on-time store openings, process compliance, and cost efficiency.

QUALIFICATIONS

Bachelor's Degree 7 - 10 years of experience in Process Improvement, Project Management, Retail Operations PMP, Lean Six Sigma or Change Management Certifications a plus

Experience utilizing and working with Microsoft Office Suite (Advanced PowerPoint presentation skills) and Process Mapping Software

Problem solving & troubleshooting capabilities

Experience with Process Mapping & Documentation

Strong Business acumen and superior organizational abilities

Project management knowledge while being process & procedure oriented

Strong presentation and excellent written & verbal communication skills

Strong interpersonal & client consultation skills

Experience utilizing Operational Excellence Metrics Executive Reporting experience

Ability to Influence without authority

#LI-BB2

VIRTUAL REQUIREMENTS

At DICK’S, we thrive on innovation and authenticity.

That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

Cameras must be on during all virtual interviews.

AI tools are not permitted to be used by the candidate during any part of the interview process.

Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help.

Thanks for helping us keep the process fair and secure for everyone!

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams.

Accomplishing this takes a team of people committed to being their best.

That means learning, growing, advancing and exploring new experiences.

Advancing in our career is much like a climbing wall; it isn't always a vertical path.

Climbers plan their path, make moves in every direction and reach further.

Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences.

We are the athletes, the coaches, the energy in the stands, and the fans that fill them.

The referees that call the games and the neighbor that can’t wait until the next one.

The sports enthusiasts that wake up and strive to reach our personal best.

We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best.

What we bring to the game is what we believe will change it.

By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.