Senior Manager, Mentor Programs

SEO (Sponsors for Educational Opportunity); New York (NY); Hybrid; USD 71,000 - 83,000; Full time

Benefits offered by this job

Health benefits

Job summary

SEO (Sponsors for Educational Opportunity) in New York seeks a Senior Manager, Mentor Programs to lead the day-to-day operations of the Scholars mentorship initiative, matching 10th grade scholars with volunteer mentors, and ensuring smooth delivery of activities and supports throughout the year.

The role emphasizes recruiter leadership, partnership development, compliance with policies for working with minors, and coordinating a Saturday on-site mentoring program with staff and partner

Qualifications

• Bachelor’s degree required.
• 3+ years overseeing youth-facing mentoring or employee volunteer programs with large high school groups.
• 2+ years of staff management experience.

Responsibilities

• Lead mentor recruitment strategy and partnerships.
• Oversee mentor selection, matching, and orientation.
• Coordinate Saturday mentoring sessions and serve as on-site lead.
• Manage communications with mentors and scholars; log feedback and safety notes.

Skills

Strong written and verbal comunicação

Excellent interpersonal skills

Strong work ethic

Highly adaptable and solutions‑orien

Excellent organizational skills

Strong follow-through and accounting

Excel and reporting skills

Background working with families and 谱

Bilingual Spanish/English is helpful

Education

Bachelor’s degree

Job description

Title: Senior Manager, Mentor Programs

Department: SEO High School Scholars, New York

Report to: Associate Director, Scholar Support & Partnerships

Compensation: $70,500 - $83,000

FLSA: Exempt

Employee Type: Full-Time, Regular

Location: New York, NY

Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005or at Long Island University andBaurchCollege (subject to change); in-person attendancerequiredfor all Saturday programming at LIU and Baruch

Schedule: The typical weekly schedule is:

• For Fall/Spring Term: Tuesday through Saturday; Monday through Friday; and For Summer Term: Monday through Friday

POSITION OVERVIEW

The Senior Manager, Mentor Programs leads the strategic and day-to-day operations of our mentorshipprogram, akey element of the Scholars program. Our Mentorship Program matches 10th grade scholars with local professionals across many industries who volunteer to provide guidance and support as scholars begin to explore colleges and careers. This role willmaintaincommunications, systems and processes that support 10th grade scholars along their journey through college and career and plays a vital role in ensuring the smooth operation of program components, and supporting scholars, mentors, and volunteer partners.

Mentor Recruitment &Selection

• Lead mentor recruitment strategy, includingidentifyingnew partnerships, alumni and affinity networks, and platforms to promote the mentorship program.
• Oversee corporate partnerships to source employee volunteers as mentors via attending city-wide events, hosting informationalsessionsand conducting outreach.
• Manage annual mentorselectionand matchingprocessvia interviews and surveys to ensure strong relationships for mentees and mentors.
• Develop and refines orientation materials for mentors andfacilitatesmentor training sessions.
• Ensure all mentorsare in compliance withSEO, state-wide, and federal policies for working with minors including background checks and fingerprinting.
• Partner with grade-level Program Managers to match scholars with mentors based on shared experiences and goals.

Program Management

• Co-manage one full-time staff member shared across two Scholar programs by conducting 1:1check-insto ensure initiatives are ontrack, andproviding ongoing coaching and professional development.
• Serve as the primary contact person for mentors by proactively communicating announcements and updates, and fielding questions as needed.
• Act as relationship manager to half of 10th grade cohort pairs to track engagement, logconcernsor safety notes, andinterveneas necessary.
• Coordinate internally with SEO Curriculum & Instruction,Operationsand program teams to successfully plan and implement mentoring sessions on Saturdays andservesas the on-site lead.
• Adapt curriculum and lesson plans as needed to ensure relevance and respond toscholar and mentor feedback from mid- and end-of-year surveys.
• Ensure a smooth leadership transition of the Scholars Mentor Councilannually, andcollaborate with them to create a supportive and engaging community for all SEO Scholars volunteers.
• Oversee volunteer initiatives throughout the high school program such as one-off partner engagements, networkingeventsand career panels.

Systems & Evaluation

• Conduct and review mid-year and end-year surveys to ensure programming meets evolving scholarneeds, andsupports volunteer retention.
• Audit communications between volunteers and scholars to ensure compliance with all applicable lawsregardingworking with minors.
• Maintain scholar and volunteer records in Salesforce and Together Platform used for mentor program; Serve as main liaison with Together Platform.
• Survey partners to align expectations and adjust programming when needed to ensure longevity of partnerships.Perform other duties as assigned.

QUALIFICATIONS

• Bachelor’sdegreerequired.
• 3+ years overseeing youth-facing mentoring or employee volunteerprograms, andworking with large groups of high school students.
• 2+ years of experience successfully managing staff.

COMPETENCIES & SKILLS

• Strong written and verbal communication skills.Able to clearly and effectively present content in a public forum, engage in active listening, and command the attention of large groups.
• Excellent interpersonal skills. Must be practiced in building professional relationships and delivering constructive,honestand productive feedback to scholars and family members. A proventrack recordof repeatedly building successful relationships with partners andleveragingrelationships with internal and external stakeholders to drive towards successful outcomes.
• Strong work ethicand entrepreneurial spirit that translates into successful accomplishment of program goals
• Highly adaptable and solutions-orientedwith an ability to solve complex problems even when faced with resource limitations
• Excellent organizational skills, detail-orientation, and ability to multitask and handle changing priorities
• Strong follow-through and accountabilityable to manage multiple responsibilities while meeting deadlines with minimal reminders
• Intermediate to advanced Excel and reporting skillswith an affinity towards data-driven outcomes.
• Background working with families and within communities reflective of SEO’s Scholar populationwith the combined lived and learned experience to effectively apply a genuinely empathic, and inclusive lens to both relationships and work product.
• Bilingual Spanish/English is helpful; other languages skills are welcome.

COMPENSATION & BENEFITS

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirementaccounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put peoplefirst and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of thisposting. Consistent with applicable law, compensation will bedeterminedbased on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right tomodifythis pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.

Equal Employment Opportunity is not just thelaw,it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table.We propel human potential.

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry foropportunityand SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.