Senior Manager Marketing Operations
Lumen
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Benefits offered by this job
Job summary
Lumen is seeking a strategic leader to own and evolve Marketing Operations platform ecosystem, content supply chain, and digital asset management capabilities, including governance for Workfront, Workfront Fusion, and AEM Assets. You will drive multi-year roadmaps, cross-functional governance, and enterprise transformation focused on automation and scalable workflows.
The role emphasizes AI-first operations, operational excellence, and leadership of diverse teams across Marketing, Creative,
Qualifications
- 10+ years of experience in Marketing Operations, Content Operations, Creative Operations, Work Management, Digital Asset Management, or related operational leadership functions.
- 5+ years of experience leading teams responsible for platforms, governance, process management, operations, or business transformation initiatives.
- Demonstrated experience designing and leading enterprise operating models, governance frameworks, and large-scale transformation programs.
- Proven success leading cross-functional initiatives across Marketing, Creative, Content, Product Marketing, Legal, Technology, and Digital organizations.
- Experience managing enterprise platforms such as Adobe Workfront, Workfront Fusion, AEM Assets, Jira, Salesforce, Microsoft technologies, or similar ecosystems.
Responsibilities
- Own the enterprise strategy, governance, and operating model for Marketing Operations platforms, including Workfront, Workfront Fusion, AEM Assets, and related workflow technologies.
- Develop and execute multi-year roadmaps focused on platform optimization, content supply chain maturity, intelligent automation, and AI-enabled operational transformation.
- Establish cross-functional governance frameworks, prioritization processes, and decision-making structures that align investments with business objectives.
- Lead the evolution of content lifecycle processes from intake and planning through creation, review, approval, publication, reuse, and performance measurement.
- Provide strategic leadership for digital asset management capabilities, including asset governance, taxonomy, metadata, discoverability, compliance, and content reuse strategies.
- Drive AI adoption, workflow automation, and intelligent process design initiatives that improve speed-to-market, quality, transparency, and organizational scalability.
- Lead platform portfolio strategy, vendor management, capability evaluations, business case development, and ecosystem integration initiatives across enterprise technologies.
- Build, coach, and develop high-performing teams while fostering a culture of accountability, innovation, continuous improvement, and operational excellence.
Skills
Tools
Job description
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
We are seeking a strategic, transformational leader to own and evolve Lumen's Marketing Operations platform ecosystem, content supply chain, and digital asset management capabilities. This leader will define the strategy, governance, and operating model for Adobe Workfront, Workfront Fusion, AEM Assets, and Content Operations, ensuring seamless execution across Marketing, Creative, Product Marketing, Legal, Brand, and Digital Experience teams.
Responsible for platform strategy, process excellence, organizational enablement, and business transformation, this role will drive scalable ways of working that improve productivity, content velocity, operational transparency, and speed-to-market. As a champion of AI-first operations and intelligent automation, this leader will modernize enterprise workflows, accelerate organizational scalability, and help shape the future of Marketing Operations through continuous innovation and operational excellence.
Own the enterprise strategy, governance, and operating model for Marketing Operations platforms, including Workfront, Workfront Fusion, AEM Assets, and related workflow technologies.
Develop and execute multi-year roadmaps focused on platform optimization, content supply chain maturity, intelligent automation, and AI-enabled operational transformation.
Establish cross-functional governance frameworks, prioritization processes, and decision-making structures that align investments with business objectives.
Lead the evolution of content lifecycle processes from intake and planning through creation, review, approval, publication, reuse, and performance measurement.
Provide strategic leadership for digital asset management capabilities, including asset governance, taxonomy, metadata, discoverability, compliance, and content reuse strategies.
Drive AI adoption, workflow automation, and intelligent process design initiatives that improve speed-to-market, quality, transparency, and organizational scalability.
Lead platform portfolio strategy, vendor management, capability evaluations, business case development, and ecosystem integration initiatives across enterprise technologies.
Build, coach, and develop high-performing teams while fostering a culture of accountability, innovation, continuous improvement, and operational excellence.
10+ years of experience in Marketing Operations, Content Operations, Creative Operations, Work Management, Digital Asset Management, or related operational leadership functions.
5+ years of experience leading teams responsible for platforms, governance, process management, operations, or business transformation initiatives.
Demonstrated experience designing and leading enterprise operating models, governance frameworks, and large-scale transformation programs.
Proven success leading cross-functional initiatives across Marketing, Creative, Content, Product Marketing, Legal, Technology, and Digital organizations.
Experience managing enterprise platforms such as Adobe Workfront, Workfront Fusion, AEM Assets, Jira, Salesforce, Microsoft technologies, or similar ecosystems.
Strong executive communication, stakeholder management, organizational influence, and strategic leadership capabilities.
Experience leading organizational change initiatives focused on automation, productivity improvement, and operational modernization.
Demonstrated ability to build, mentor, and lead high-performing teams in complex enterprise environments.
Adobe Workfront Core Administrator and/or Workfront Fusion certifications.
Experience with Adobe Experience Cloud, AEM Assets, and Content Supply Chain solutions.
Experience developing platform investment strategies, business cases, and enterprise technology roadmaps.
Familiarity with AI-enabled workflow automation, intelligent content operations, and digital workplace solutions.
Experience leading enterprise-scale adoption, change management, and business transformation programs.
Knowledge of Agile, Lean, Six Sigma, or comparable process improvement methodologies.
Experience leveraging analytics and operational intelligence to drive business performance and optimization outcomes.
Background leading modernization initiatives that support scalable, AI‑first ways of working.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
#LI-Remote
Requisition #: 343108
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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