Senior Manager, Market Supply

Pernod Ricard USA, LLC; United States; On-site; USD 137,000 - 171,000; Full time

Job summary

Pernod Ricard USA is seeking a Senior Manager, Market Supply in New York to lead end-to-end export supply chain for finished goods and bulk spirits across North America. You will coordinate planning, documentation, trade compliance, and customer service, working cross-functionally with Finance, Legal, Logistics, and regional teams to ensure compliant, on-time shipments.

This role requires 7+ years in export operations, strong analytics, ERP proficiency, and leadership to develop the team's

Qualifications

• Bachelor’s degree in a related field.
• 7+ years in export operations, international logistics, or related supply chain roles.
• Experience leading cross-functional teams and influencing without authority.
• Proficiency with ERP/order management systems; strong Excel skills.
• Power BI or data visualization experience preferred.

Responsibilities

• Lead the end-to-end export supply chain for finished goods and bulk spirits across North America.
• Coordinate planning, documentation, compliance coordination, and customer service alignment.
• Collaborate with Finance, Operations, Trade Compliance, Logistics and external partners.
• Develop scalable processes, improve visibility, and drive on-time shipments.

Skills

Cross-functional leadership

Analytical skills

Problem solving

Communication

ERP systems

Education

Bachelor’s degree in Supply Chain, Logistics, International Business, Operations Management, Business Administration

Tools

Power BI

Excel

Power Query

Job description

About Pernod Ricard

Where Conviviality is at work. Pernod Ricard is a global premium international champagnes and spirits company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, and a leading portfolio of American whiskey brands including Jefferson’s, Rabbit Hole, TX, Smooth Ambler and Skrewball™ whiskey. Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! The salary range for this role, based in New York, is $136,700.00 to $170,900.00. The range may vary if the role outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

The Senior Manager, Market Supply is responsible for leading the end-to-end export supply chain function for finished goods and bulk spirits across North America. This role owns the planning, execution, documentation, compliance coordination, customer service alignment, and performance management necessary to deliver compliant, efficient, and on-time international shipments. The Senior Manager, Market Supply serves as the primary operational leader for export supply chain activities, partnering closely with Market Supply, Customer Service, Logistics, Trade Compliance, Regulatory Compliance, Finance, Operations, Warehousing, freight forwarders, third-party logistics providers, and international market customers. This role is accountable for building scalable ways of working, strengthening continuity within the export function, improving visibility to export orders and shipments, supporting drawback-related export execution, and ensuring the organization can support current business needs and future growth across export markets.

Key Responsibilities

• Market Supply Leadership & Strategy – Lead the export supply chain function for finished goods and bulk spirits, ensuring clear accountability, standardized processes, and strong service delivery across international shipments.
• Establish export operations as a scalable supply chain capability that supports business growth, market expansion, drawback execution, and customer service excellence.
• Develop and maintain short-, mid-, and long-term export supply chain priorities aligned with business objectives, inventory availability, shipment timing, customer requirements, and regulatory expectations.
• Serve as the primary export supply chain leader for cross-functional issue resolution, escalation, prioritization, and decision support.
• Build continuity, succession, and knowledge-sharing practices to reduce business risk and strengthen organizational resilience.
• Export Operations & Shipment Execution – Oversee end-to-end export shipment execution for finished goods and bulk spirits, including order readiness, shipment planning, booking coordination, coordinate and align with Trade Compliance on export documentation flow, and delivery tracking.
• Ensure export shipments are planned and executed in alignment with customer requirements.
• Partner with freight forwarders, carriers, warehouses, and third-party logistics providers to ensure efficient shipment execution and proactive issue resolution.
• Monitor open export orders, shipment status, delays, and service risks; drive timely corrective actions and communication.
• Support urgent, complex, or high-value export shipments requiring cross-functional coordination, leadership visibility, or expedited decision‑making.
• Documentation, Compliance & Regulatory Coordination – Partner with Trade Compliance, Regulatory Compliance, Tax, Legal, Quality, and Finance to ensure export processes comply with internal standards and applicable external requirements.
• Assist in identifying documentation or compliance process gaps and lead improvements to reduce risk, rework, shipment delays, and customer disruption.
• Market Supply, Customer & Stakeholder Management – Serve as a key point of contact for international markets, internal Market Supply teams, Customer Service, Commercial partners, and external customers regarding export supply chain execution.
• Provide timely and transparent communication on order status, shipment timing, documentation readiness, risks, delays, and recovery plans.
• Partner with Market Supply and Demand/Supply Planning teams to align export shipment timing with inventory availability, business priorities, and fiscal landing objectives.
• Support onboarding of new export markets, customers, routes, or flows by defining operational requirements, documentation needs, service expectations, and ways of working.
• Develop strong relationships with internal and external stakeholders to improve collaboration, escalation management, and customer experience.
• Process Improvement, Systems & Reporting – Develop and maintain export supply chain standard operating procedures, process maps, trackers, dashboards, and performance routines.
• Identify and implement process improvements to streamline order visibility, shipment tracking, communication, and handoffs between functions.
• Partner with Analytics, IT, Customer Service, and Supply Chain teams to improve data quality, reporting accuracy, automation opportunities, and Power BI visibility.
• Track and report export supply chain KPIs such as on-time shipment performance, documentation accuracy, open order aging, service risks, freight performance, issue resolution, and customer responsiveness.
• Lead root cause analysis for export service failures, documentation errors, process breakdowns, or recurring shipment delays; drive corrective and preventive actions.
• People Leadership & Team Development – Lead, coach, and develop export supply chain team members responsible for export coordination, documentation, customer support, and shipment execution.
• Establish clear roles, responsibilities, priorities, escalation paths, and standard work across the export supply chain team.
• Build team capability in export documentation, logistics execution, customer communication, regulatory awareness, systems usage, and problem solving.
• Foster a culture of accountability, collaboration, urgency, continuous improvement, and service excellence.
• Support individual development planning, cross‑training, succession planning, and capability building to improve team resilience and long‑term performance.

Qualifications & Experience

Required Qualifications

• - Bachelor’s degree in Supply Chain, Logistics, International Business, Operations Management, Business Administration, or related field.
• - 7+ years of experience in export operations, international logistics, customer service, supply chain planning, trade compliance coordination, or related supply chain functions.
• - Experience leading export shipment execution, documentation workflows, freight forwarder coordination, customs broker interaction, or international customer support.
• - Strong understanding of export documentation, Incoterms, international transportation, order management, and shipment tracking.
• - Demonstrated ability to lead cross-functional teams, resolve complex operational issues, and influence stakeholders without direct authority.
• - Experience managing or developing team members, coordinators, analysts, or cross-functional resources.
• - Strong analytical skills with the ability to use data, reports, and performance metrics to identify risks and drive improvements.
• - Proficiency with ERP systems, order management systems, logistics tools, Microsoft Excel, and reporting platforms.

Preferred Qualifications

• - Advanced degree (MBA, MS, etc.) with focus in Supply Chain, Logistics, International Business, Operations Management, Business Administration, or related field.
• - Experience in beverage alcohol, CPG, food and beverage, regulated manufacturing, or international distribution environments.
• - Experience supporting both finished goods and bulk spirits exports.
• - Experience working with freight forwarders, customs brokers, third‑party logistics providers, warehouses, and international affiliates or customers.
• - Experience developing SOPs, dashboards, process maps, KPI routines, and continuous improvement initiatives.
• - APICS/ASCM, Lean Six Sigma, customs, trade compliance, or international logistics certification preferred.
• - Power BI, advanced Excel, Power Query, or data visualization experience preferred.

Key Competencies

• Market Supply expertise
• Customer service orientation
• Regulatory and documentation discipline
• Cross-functional leadership and influence
• Strategic thinking with strong execution focus
• Strong communication and stakeholder management
• Data-driven decision making
• Ability to manage complexity, ambiguity, and urgency
• Continuous improvement mindset
• Team leadership, coaching, and capability building
• Process ownership and accountability
• Risk identification and proactive issue resolution

Financial Responsibility

Greatly influences goals but does not have final authority. Manages and deploys resources to meet the goals.

Job Posting Information

Job Posting End Date: Target Hire Date: 2026-10-26

Equal Opportunity Statement

Pernod Ricard USA is an Equal Opportunity Employer.

It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law.

Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

To request reasonable accommodation during the application process, contact us at [e-mail].

Company Information

Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive and responsible culture of authentic conviviality.

Pernod Ricard’s consolidated sales amounted to € 10,959 million in fiscal year FY25. Pernod Ricard is listed on Euronext (Ticker: RI; ISIN Code: FR0000120693) and is part of the CAC 40 index.