Senior Manager Learning Capability Acceleration

Hershey Company; Hershey (PA); On-site; USD 120,000 - 190,000; Full time

Job summary

The Hershey Company is seeking a Senior Manager to lead Enterprise Intelligence & Learning Capability Acceleration. You will shape strategy for primary research and AI-enabled learning, coordinating across consumer insights, market intelligence, and analytics to drive decision quality and growth.

You will accelerate adoption of advanced research methodologies, build scalable learning ecosystems, and partner with cross-functional teams to close capability gaps and enable enterprise-wide impact.

Qualifications

• 7+ years of progressive experience in consumer insights, market research, or related disciplines.
• Experience applying primary research methods to solve business challenges and influence decisions.
• Experience building enterprise capabilities through learning programs or enablement initiatives.
• Bachelor's degree required; advanced degree preferred. Proficiency with AI-enabled research tools and analytics is a plus.

Responsibilities

• Develop and execute enterprise strategy and multi-year roadmap for primary research capability and learning ecosystem.
• Identify high-impact research opportunities and partnerships to strengthen enterprise insight.
• Build capabilities to generate, interpret, and activate consumer, shopper, market, and competitive intelligence.
• Translate priorities into actionable research and learning agendas to drive investment and growth.
• Create scalable systems, playbooks, and learning experiences for intelligence activation.
• Lead external partner ecosystems and influence senior leaders to adopt new ways of working.
• Accelerate adoption of AI-enabled intelligence solutions and learning technologies.
• Establish governance and success measures for research and capability investments.

Skills

Leadership

Stakeholder management

Strategic thinking

Change management

Communication

Education

Bachelor's degree

Advanced degree

Tools

AI-enabled research tools

Learning platforms

Analytics platforms

Job description

Note: To protect the confidentiality, privacy, and security of The Hershey Company, its personnel, and its interview process, the use of artificial intelligence (AI) tools during interviews to listen, transcribe, record, or assist with answering interview questions is prohibited unless explicitly approved in advance. This is consistent with local data protection laws.

Note: To protect the confidentiality, privacy, and security of The Hershey Company, its personnel, and its interview process, the use of artificial intelligence (AI) tools during interviews to listen, transcribe, record, or assist with answering interview questions is prohibited unless explicitly approved in advance. This is consistent with local data protection laws.

Note: To protect the confidentiality, privacy, and security of The Hershey Company, its personnel, and its interview process, the use of artificial intelligence (AI) tools during interviews to listen, transcribe, record, or assist with answering interview questions is prohibited unless explicitly approved in advance. This is consistent with local data protection laws.

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Senior Manager Learning Capability Acceleration

Posted Date: Aug 18, 2026

Requisition Number: 130035

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Location:

Hershey, PA

About The Hershey Company

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey's, Reese's, Kit Kat®, Dot's Pretzels, LesserEvil, Jolly Rancher, Twizzlers, Ice Breakers, and more.

Guided by our employee value proposition, Lead Today. Create Tomorrow., we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.

How will you fit into the big picture?

The Senior Manager, Enterprise Intelligence & Learning Capability Acceleration plays a critical role in helping Hershey strengthen how intelligence is generated, shared, and activated across the enterprise. Reporting to the Director, Enterprise Intelligence & Learning Capability Advancement, this leader will shape and advance the strategy for enterprise research capabilities, intelligence activation, AI-enabled learning, and future-ready ways of working.

As part of the Enterprise Intelligence & Learning Capability Acceleration team, you will create the connective tissue across consumer insights, commercial intelligence, market intelligence, foresight, analytics, AI, and enterprise capability development. This role will help accelerate how teams leverage research, intelligence, technology, and learning to improve decision quality, anticipate future opportunities, drive innovation, and unlock sustainable growth.

This is a unique opportunity for a strategic capability builder, research champion, and change leader who is passionate about transforming intelligence into action, advancing research excellence, and building the future capabilities required to win in an increasingly dynamic marketplace.

What will you do?

Develop and execute Hershey's enterprise strategy and multi-year roadmap for a primary research capability and learning ecosystem, grounded in AI-enabled intelligence, future-focused thinking, and enterprise capability acceleration.

Identify high-impact primary research opportunities where emerging methodologies, learning models, technologies, and external partnerships can strengthen enterprise insight capabilities, foresight, and business decision-making.

Build enterprise capabilities that enable teams to more effectively generate, interpret, synthesize, and activate consumer, shopper, commercial, market, and competitive intelligence.

Translate business priorities into actionable research, intelligence, and capability-building agendas that drive investment decisions, learning strategies, innovation priorities, and enterprise growth.

Build scalable systems, frameworks, playbooks, and learning experiences that improve how teams leverage consumer, shopper, commercial, market, and competitive intelligence to influence business outcomes.

Partner with Consumer & Commercial Intelligence leaders, business stakeholders, and cross-functional teams to identify capability gaps and develop practical learning roadmaps aligned to enterprise growth priorities.

Accelerate adoption of AI-enabled intelligence solutions, advanced research methodologies, automation tools, and learning technologies that improve the speed, quality, and impact of business recommendations.

Evaluate emerging research methodologies, data sources, technologies, trends, and best practices to ensure Hershey remains at the forefront of intelligence generation, learning innovation, and future-ready decision making.

Establish governance frameworks, success measures, and operating routines that ensure research, intelligence, and capability investments deliver measurable business impact.

Foster a culture of curiosity, consumer obsession, experimentation, evidence-based decision making, and continuous learning across Consumer & Commercial Intelligence and enterprise stakeholders.

Lead external partner and supplier ecosystem strategies, including identifying, evaluating, and managing strategic relationships with research providers, technology partners, academic institutions, and capability-building organizations.

Influence senior leaders and cross-functional teams to embrace new ways of working, intelligence-driven decision making, and sustainable capability development.

Experience

7+ years of progressive experience in consumer insights, market research, commercial intelligence, strategy, analytics, foresight, capability building, organizational learning, transformation, or related disciplines.

Demonstrated expertise in primary research methodologies and applying consumer, shopper, market, commercial, or competitive intelligence to solve business challenges and influence strategic decisions.

Experience building enterprise capabilities through learning programs, enablement initiatives, adoption strategies, or organizational transformation efforts.

Experience developing strategic roadmaps, operating models, insight ecosystems, external partnerships, research programs, or capability-building initiatives.

Demonstrated success driving change management, stakeholder engagement, and adoption of new tools, methodologies, processes, and ways of working within a matrixed organization.

Experience with AI-enabled research tools, advanced analytics, business intelligence platforms, consumer research technologies, knowledge management systems, digital learning solutions, or related technologies preferred.

Education

Bachelor's degree required.

Advanced degree in Marketing, Consumer Insights, Market Research, Business, Analytics, Organizational Development, Behavioral Science, Strategy, Learning, or a related field preferred.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

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