Senior Manager, IT - Field Engagement Platforms

mirumpharmaceuticals; Foster City (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Mirum Pharmaceuticals seeks a Sr. Manager, IT - Field Engagement Platforms to own the global Veeva CRM ecosystem, shape platform strategy, and partner with Commercial, Medical Affairs, Compliance, and IT teams.

You will lead design, deployment, and governance for field engagement capabilities and ensure a compliant, scalable user experience across regions. You will manage cross-functional roadmaps, evaluate vendor capabilities, and drive adoption while aligning with regulatory requirements and

Qualifications

Responsibilities

• Serve as IT product owner and primary technology lead for the global Veeva CRM ecosystem supporting field-based Commercial and Medical Affairs teams.
• Develop and maintain the platform strategy, multiyear roadmap, enhancement backlog, release plan, and lifecycle plan in alignment with the Commercial & Medical Affairs IT roadmap.
• Evaluate Veeva and third-party capabilities and recommend solutions based on business value, user experience, integration, scalability, security, compliance, cost, and maintainability.
• Provide recommendations on platform evolution and future capabilities while maintaining clear boundaries and integration points with the Salesforce platform used for Patient Services and omnichannel engagement.
• Lead the design, configuration, testing, deployment, and support of Veeva CRM capabilities, including CLM, Approved Email, MyInsights, Coaching Reports, Key Insights, Key People, Veeva Network, Veeva OpenData, and integrations with PromoMats.
• Ensure platform configuration aligns with field workflows, customer engagement requirements, data standards, consent and privacy requirements, compliance expectations, and a cohesive user experience.
• Maintain release readiness by assessing vendor roadmaps and release impacts, coordinating regression and user acceptance testing, and communicating changes to stakeholders.
• Stay current on field engagement technology and Veeva product direction, identifying opportunities to improve adoption, effectiveness, and workflow simplicity.
• Serve as the day-to-day IT relationship partner for field technology, developing a strong understanding of Sales and Medical Affairs operating models, workflows, user needs, and pain points.
• Translate business needs into process designs, functional requirements, user stories, acceptance criteria, and actionable delivery plans.
• Facilitate prioritization with business and IT stakeholders based on strategic value, user impact, risk, effort, dependencies, capacity, and total cost.
• Partner with the Sr. Director, IT - Commercial & Medical Affairs on governance, investment recommendations, roadmap trade-offs, and executive communications.
• Lead change management, training coordination, release communications, and adoption activities for new and enhanced capabilities.
• Partner with Data & AI, integration, security, and infrastructure teams to ensure reliable and governed data flows across Veeva CRM, customer master data, territory and alignment platforms, analytics, content, consent, and other Commercial systems.
• Clarify system-of-record ownership, data definitions, interfaces, controls, monitoring, and support accountability for CRM data and integrations.
• Ensure new capabilities integrate effectively with the broader Commercial and Medical Affairs technology ecosystem without creating an inconsistent field user experience.
• Support data quality, reporting, analytics, automation, and responsible AI opportunities that improve field effectiveness and decision-making.
• Establish and maintain platform governance, configuration standards, documentation, access controls, change controls, release procedures, and support processes.
• Ensure solutions meet applicable promotional, medical, privacy, security, records-management, and regulatory requirements in partnership with Compliance, Legal, Privacy, and Security stakeholders.
• Own service performance, production operations

Skills

Veeva CRM

Product management

Stakeholder management

Regulatory/compliance

Data integration

Leadership

Salesforce integration

Tools

Veeva OpenData

PromoMats

Salesforce

Job description

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we're looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

POSITION SUMMARY

The Sr. Manager, IT - Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement. Reporting to the Sr. Director, IT - Commercial, Medical Affairs, Patient Services, this role partners with Sales, Commercial Operations, Medical Affairs, Compliance, Data & Analytics, and other IT teams to translate business needs into scalable, compliant, and user-centered solutions. The ideal candidate combines deep hands-on Veeva expertise with strong product management, business partnership, integration, and operational leadership skills.

JOB FUNCTIONS/RESPONSIBILITIES

Field Engagement Platform Ownership & Strategy

• Serve as IT product owner and primary technology lead for the global Veeva CRM ecosystem supporting field-based Commercial and Medical Affairs teams.
• Develop and maintain the platform strategy, multiyear roadmap, enhancement backlog, release plan, and lifecycle plan in alignment with the Commercial & Medical Affairs IT roadmap.
• Evaluate Veeva and third-party capabilities and recommend solutions based on business value, user experience, integration, scalability, security, compliance, cost, and maintainability.
• Provide recommendations on platform evolution and future capabilities while maintaining clear boundaries and integration points with the Salesforce platform used for Patient Services and omnichannel engagement.

Veeva CRM & Field Technology Capabilities

• Lead the design, configuration, testing, deployment, and support of Veeva CRM capabilities, including CLM, Approved Email, MyInsights, Coaching Reports, Key Insights, Key People, Veeva Network, Veeva OpenData, and integrations with PromoMats.
• Ensure platform configuration aligns with field workflows, customer engagement requirements, data standards, consent and privacy requirements, compliance expectations, and a cohesive user experience.
• Maintain release readiness by assessing vendor roadmaps and release impacts, coordinating regression and user acceptance testing, and communicating changes to stakeholders.
• Stay current on field engagement technology and Veeva product direction, identifying opportunities to improve adoption, effectiveness, and workflow simplicity.

Business Partnership & Product Management

• Serve as the day-to-day IT relationship partner for field technology, developing a strong understanding of Sales and Medical Affairs operating models, workflows, user needs, and pain points.
• Translate business needs into process designs, functional requirements, user stories, acceptance criteria, and actionable delivery plans.
• Facilitate prioritization with business and IT stakeholders based on strategic value, user impact, risk, effort, dependencies, capacity, and total cost.
• Partner with the Sr. Director, IT - Commercial & Medical Affairs on governance, investment recommendations, roadmap trade-offs, and executive communications.
• Lead change management, training coordination, release communications, and adoption activities for new and enhanced capabilities.

Data, Integration & Commercial Ecosystem

• Partner with Data & AI, integration, security, and infrastructure teams to ensure reliable and governed data flows across Veeva CRM, customer master data, territory and alignment platforms, analytics, content, consent, and other Commercial systems.
• Clarify system-of-record ownership, data definitions, interfaces, controls, monitoring, and support accountability for CRM data and integrations.
• Ensure new capabilities integrate effectively with the broader Commercial and Medical Affairs technology ecosystem without creating an inconsistent field user experience.
• Support data quality, reporting, analytics, automation, and responsible AI opportunities that improve field effectiveness and decision-making.

Governance, Compliance & Operational Excellence

• Establish and maintain platform governance, configuration standards, documentation, access controls, change controls, release procedures, and support processes.
• Ensure solutions meet applicable promotional, medical, privacy, security, records-management, and regulatory requirements in partnership with Compliance, Legal, Privacy, and Security stakeholders.
• Own service performance, productio