Senior Manager, Investigations

Resilience; Olde West Chester (OH); On-site; USD 125,000 - 181,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan with company match

Healthcare benefits

Paid vacation

Tuition reimbursement

Job summary

Resilience in Ohio seeks a Senior Manager, Investigations to lead the on-site team responsible for deviations and complaints, ensuring robust root cause analyses and timely CAPA actions.

As the SME in problem-solving, you will set standards, coach staff, and partner with Quality to maintain rigorous risk management while guiding investigations across cross-functional partners to improve processes and outcomes.

Qualifications

• Experience leading investigations in regulated manufacturing or pharma.
• Ability to synthesize complex data into concise findings and actions.
• Strong written and verbal communication with cross-functional partners.

Responsibilities

• Prioritize Investigation Team workload and ensure timely completion.
• Guide deviation standards and improve investigation processes.
• Lead cross-functional investigations using approved problem-solving tools.
• Document investigation scope, strategy, and CAPA plan and effectiveness checks.
• Coordinate with cross-site partners on communication and strategy.

Skills

Leadership

Root Cause Analysis

Problem Solving

Regulatory Compliance

Cross-functional Leadership

Process Improvement

Education

Bachelor's degree in technical/regulated field

Tools

SAP

LIMS

Electronic Batch Records

Job description

A career at Resilience is more than just a job – it’s an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit www.resilience.com

The Senior Manager, Investigations leads the site team that conducts investigations in support of Deviations and Complaints, ensuring investigations and root cause analyses are completed in an effective, compliant, and timely manner. As the subject-matter expert (SME) in problem-solving and root cause analysis, they set team standards and priorities, coach the team on appropriate tools, and guide the identification of true root causes and risk-appropriate corrective and preventive actions. As Business Process Owner (BPO) for Investigations, they maintain procedures and metrics, represent the site in cross-site forums, and partner with Quality to ensure rigor and sound risk management.

Job Responsibilities

Core Responsibilities

• Prioritize and level-load the Investigation Team’s work to enable timely decisions and on-time completion of investigations; escalates issues as appropriate.
• Guide the site on deviation standards and drive improvements to investigation processes.
• Lead cross-functional investigations to root cause, selecting and applying approved problem-solving tools to keep the team on schedule.
• Direct organized investigations with a defined scope, strategy, and timeline, documenting the status and progress of the investigation and associated CAPAs.
• Align cross-functional partners on communication and investigation strategy, a clear and actionable problem statement, root cause, solution selection, and the CAPA action plan and effectiveness checks.
• Work within and across sites to connect investigations across functional areas.
• Promote continuous improvement in quality, efficiency, production, and safety through team-driven processes, key performance indicators, and recognition of high performance.
• Seek and leverage internal and external expertise to improve the speed and rigor of investigations.

Documentation & Compliance

• Serve as Business Process Owner (BPO) for Investigations, maintaining investigation procedures, standards, and metrics and representing the site in relevant cross-site forums.
• Maintain deviation metrics and report on investigation performance.
• Author investigation reports that document the problem definition, scope, product impact, root cause, and corrective actions to prevent recurrence.
• Partner with Quality to ensure efficiency, rigor, and sound risk management across investigation processes.

Training & Development

• Coach, train, and develop direct reports to optimize performance and ensure each person understands the contribution they make.
• Lead the Investigation Team with a focus on people management and coaching to build and sustain a high-performing, diverse organization.
• Serve as the site’s subject-matter expert (SME) and trainer in problem-solving and root cause analysis, educating contributors on investigation processes.

Experience & Education

• Experience in pharmaceutical manufacturing or another similar regulated industry, including leadership or people-management experience.
• Ability to assess and assimilate technical data, conduct thorough investigations, and identify the critical factors needed to generate effective, risk-appropriate solutions.
• Excellent technical writing and verbal communication skills, with the ability to present findings, conclusions, and complex information in a clear, concise, and logical manner.
• Thorough understanding of core business processes, including relevant cGMP and regulatory requirements.
• Ability to prioritize and manage multiple activities in a fast-paced, rapidly changing environment to meet objectives, customer needs, and deadlines.
• Accountability and strong follow-through, owning issues through the full investigation cycle.
• Professional presence, with the ability to confidently engage all levels of leadership.

Preferred Qualifications

• Degree in technical, healthcare, regulatory compliance, or other relevant discipline.
• 10+ years in pharmaceutical manufacturing or another similar regulated industry, including progressive management experience.
• Multi-site and/or multi-function experience, including directing and participating in cross-functional teams.
• Experience in a LEAN manufacturing environment and with Lean problem-solving tools.
• Project management skills.
• Proficiency with Microsoft Office Suite and working knowledge of, or the ability to learn, systems such as SAP, LIMS, and Electronic Batch Record systems.
• Sponsorship or support for work authorization, including visas, is not available for this position.

Benefits

• Annual cash bonus program
• 401(k) plan with generous company match
• Great healthcare (including medical, dental and vision)
• Family building benefits
• Life and disability insurance
• Paid vacation
• Paid holidays
• Other paid leaves of absence
• Tuition reimbursement
• Support for caregiving needs

Our target base pay hiring range for this position is $125,000.00 - $181,250.00 per year.

Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge.

Resilience is an Equal Employment Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

Requests for reasonable accommodation can be made at any stage of the recruitment process.

RESILIENCE is a first-of-its-kind manufacturing and technology company dedicated to broadening access to complex medicines and protecting biopharmaceutical supply chains against disruption.

Founded in 2020, the company is building a sustainable network of high-tech, end-to-end manufacturing solutions to ensure the medicines of today and tomorrow can be made quickly, safely, and at scale.

RESILIENCE will offer the highest quality and regulatory capabilities, and flexible and adaptive facilities to serve partners of all sizes.

By continuously advancing the science of biopharmaceutical manufacturing and development, RESILIENCE frees partners to focus on the discoveries that improve patients’ lives.