Senior Manager, Integrated Insights & Strategy, Customer Strategy

Pfizer Inc.; Collegeville (PA); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer Inc. is seeking a Senior Manager, Customer Strategy to deliver analytics behind field and account strategy for the Specialty Care portfolio.

The role sits in the Customer Strategy team within US Commercial, partnering with Director, Field & Account Strategy to frame business questions and run analyses that guide deployment and targeting for sales leadership and national accounts. The candidate will turn field execution, account performance, and customer intelligence into data-driven

Qualifications

• Bachelor's degree in Marketing, Analytics, Statistics, Business, Life Sciences, or a related field required.
• 6+ years of experience in commercial analytics, commercial strategy, management consulting, or a combination thereof.
• 3+ years of hands-on field, account, or customer analytics, ideally in support of sales or account teams.
• Proven track record of framing problems and delivering analytic solutions for challenging business situations.
• In-depth knowledge of multiple analytic disciplines with a keen understanding of high-quality insights.
• Experience supporting both marketing and sales or field organizations, translating brand strategy into analytics and recommendations.
• Hands-on experience with field-effectiveness analytics (sizing, structure, deployment) and CRM.
• Experience integrating and interpreting commercial data sources (claims, hub, CRM, market data).
• Trusted thought partner with ability to influence without authority.
• Team-oriented, collaborative, with strong listening and executive presence.

Responsibilities

• Build and maintain analytics behind field alert strategy, delivering real-time signals to field-based colleagues via tools like PinPoint.
• Monitor alert performance and patient signals; refine rules to improve relevance and adoption.
• Measure impact of field tools; collaborate with Enablement, CRM, Brand, Operations and Tech to improve targeting and field effectiveness.
• Build analyses to inform sales-force size, structure, territory alignment, resource allocation, and deployment.
• Assess sales-force effectiveness and develop actionable recommendations with senior leaders.
• Deliver account-level insights on market dynamics, growth potential, and competitive activity for key accounts.
• Support integrated account planning and run customer segmentation analytics.
• Connect Customer Strategy with Patient Solutions; share insights for a single customer-facing story.

Skills

Commercial analytics

Field analytics

Framing problems

Analytic disciplines

Oral & written communication

Cross-functional collaboration

Education

Bachelor's degree in Marketing/Analytics/Statistics/Business/Life Sciences

MBA or advanced degree (preferred)

Tools

PinPoint

CRM

Job description

Role Summary

Pfizer's Specialty Care Integrated Insights & Strategy (IIS) team is seeking a Senior Manager, Customer Strategy who delivers the insights and analytics behind field and account strategy across the Specialty Care portfolio. Sitting within the Customer Strategy team and aligned to the US Commercial customer‑engagement organization, this above‑brand role partners closely with the Director, Field & Account Strategy to frame field and account business questions, builds and runs the analyses that answer them, and supports executional excellence across customer‑facing teams. The role also connects Customer Strategy with Patient Solutions, keeping the view of the customer consistent across HCPs, accounts, and patients.

The Senior Manager turns field execution, account performance, and customer intelligence into analyses that sharpen deployment, targeting, and account strategy for sales leadership, National Sales Directors, the Customer Engagement Platform (CEP), and key and national account teams. Working across brands, they help keep the field and account partnership consistent from cycle to cycle. They answer these questions with IIS‑built, AI‑powered tools and deliver the high‑quality, timely insight that informs decisions.

The ideal candidate is a rising brand consultant with a proven track record of framing problems and delivering analytic solutions for challenging business situations. They pair in‑depth knowledge of multiple analytic disciplines with a keen sense of what strong, timely insight looks like, and they bring exceptional intellectual and analytical curiosity, a spirit of innovation, and out‑of‑the‑box thinking. A collaborative teammate and an outstanding listener, they manage through influence, bring a refined executive presence, and communicate with clarity in writing and in the room.

Field Enablement & Execution Effectiveness

Build and maintain the business rules and analytics behind the field alert strategy, delivering real‑time, data‑driven signals to field‑based, customer‑facing colleagues through tools such as PinPoint.

Monitor alert performance and patient signals, and recommend business‑rule refinements that improve commercial relevance and rep adoption.

Measure the impact of field tools and capabilities, working with Enablement, CRM, Brand, Operations, and Technology teams to inform improvements in precision targeting and field effectiveness.

Field Force Sizing, Structure & Deployment

Build and run the analyses that inform sales‑force size, structure, territory alignment, resource allocation, and deployment for the brand's field‑based colleagues.

Use advanced analytics to assess sales‑force effectiveness, and develop actionable recommendations with the Director, Field & Account Strategy for sales leadership.

Account & Customer Analytics

Deliver account‑level insights on market dynamics, growth potential, and competitive activity at key accounts in support of account teams.

Build the performance metrics, market‑potential assessments, and competitive dynamics reviews that support Key Account Directors and National Account Directors.

Support integrated account planning and run customer segmentation analytics.

Connection to Patient Solutions

Serve as Customer Strategy's point of connection with IIS Patient Solutions colleagues, partnering on questions where field execution, account dynamics, and patient access meet.

Bring patient‑services signals, such as hub and specialty pharmacy data on starts, adherence, and access, into field and account analytics, and share field and account insight back into Patient Solutions work so partners hear one consistent story.

Partnership & Collaboration

Keep cross‑functional work moving through clear analysis and strong follow‑through, managing through influence rather than formal authority.

Help build analytics fluency with sales and account partners, and mentor and share best practices with junior IIS colleagues.

Basic Qualifications

• Bachelor's degree in Marketing, Analytics, Statistics, Business, Life Sciences, or a related field required.
• 6+ years of experience in commercial analytics, commercial strategy, management consulting, or a combination thereof.
• 3+ years of hands‑on field, account, or customer analytics, ideally in support of sales or account teams.
• Proven track record of framing problems and delivering analytic solutions for challenging business situations.
• In‑depth knowledge of multiple analytic disciplines, with a keen understanding of what strong, timely, and high‑quality insight looks like.
• Exceptional intellectual and analytical curiosity; a creative problem‑solver who fosters innovation.
• Experience supporting both marketing and sales or field organizations, translating brand strategy into field and account analytics and recommendations.
• Hands‑on experience with field‑effectiveness or account analytics, such as field‑force sizing and structure, territory alignment and deployment, CRM, or customer and account planning.
• Experience integrating and interpreting commercial data sources such as claims, specialty pharmacy, hub and patient services, CRM, market access, account, and performance data.
• Proven ability to be a trusted thought partner and to influence without authority.
• Team orientation and collaborative approach, with outstanding listening skills and the ability to manage through influence.
• Refined executive presence with excellent presentation, verbal, and written communication skills.

Preferred Qualifications

• MBA or advanced degree in a relevant field.
• Prior experience in pharmaceutical or life sciences commercial analytics, including specialty channels, forecasting, market insights, and promotional performance frameworks.
• Familiarity with field enablement and alerting tools (e.g., PinPoint) and with sales‑force effectiveness methodologies.
• Familiarity with patient services, hub, or specialty pharmacy analytics and how they connect to field and account strategy.
• Hands‑on familiarity with AI tools in commercial settings, including LLMs, decision‑support applications, or analytics platforms.
• Familiarity with Pfizer GCA capabilities (QBR, OAE, Growth Blueprint) or comparable commercial analytics methodologies.

Organizational Relationships

Customer Strategy and IIS partners: Director, Field & Account Strategy; IIS Patient Solutions colleagues.

Sales Leadership and National Sales Directors; the Customer Engagement Platform (CEP).

Account teams: Key Account Directors and National Account Directors.

Cross‑functional partners: Chief Marketing Office, Finance, DBO, S&C, Medical, and Commercial Operations.

Resources Managed

Financial Accountability

• May manage project‑level spend for primary market research and analytics vendors on assigned initiatives.

People Leadership

• Individual contributor role with no direct reports.
• Mentors and guides junior analysts and manages contingent workers on assigned projects as appropriate.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details

• Last Date to Apply for Job: October 26, 2026.
• Ability to travel based on business needs
• This position is hybrid and requires working onsite 2 to 3 days per week
• The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
• This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
• Relocation assistance may be available based on business needs and/or eligibility.
• Candidates must be authorized to be employed in the U.S. by any employer.
• U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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AI Usage Guidelines

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