Senior Manager, Identity Security Operations

Relha LLC; Seattle, Northern (WA, KY); Hybrid; USD 191,000 - 297,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Senior Manager, Identity Security Operations to own the end-to-end identity security program across enterprise platforms such as Microsoft Entra ID, Active Directory, Okta, SailPoint, and BeyondTrust. This senior leadership role drives the operating model, multi-year roadmaps, and automation initiatives for scalable identity services.

You will lead managers, engineers, and analysts, ensuring operational excellence with strong governance, budget ownership, and

Qualifications

• 10+ years in identity and access management, information security, or IT operations.
• 7+ years leading teams and at least 5 years owning a function or leading leaders.
• Deep operational ownership of enterprise identity platforms at scale.
• Strong command of authentication fundamentals: SSO, MFA, SAML, OIDC, OAuth.
• Experience in ITIL-aligned operations: SLAs, major incidents, change management.
• Budgeting, headcount planning, and vendor/managed-service relationships.

Responsibilities

• Own the Identity Security Operations function end to end – health, reliability, security posture, service delivery.
• Set operating model, multi-year roadmap, and drive automation to reduce toil and risk.
• Lead through managers and senior ICs; build bench strength and durable leadership.
• Define and maintain SLAs, KPIs, and executive-level operational reporting.
• Own incident command, problem management, and change governance for identity services.
• Oversee access lifecycle operations at scale and ensure stay-current with security controls.
• Manage vendor, managed-service, and licensing relationships; coordinate with Sourcing and Finance.

Skills

Identity & access mgmt

Security operations leadership

Vendor management

Education

Bachelor's degree in a related field

Tools

Microsoft Entra ID

Active Directory

Okta

SailPoint

BeyondTrust

Job description

Senior Manager, Identity Security Operations

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

Who We Are

We're a fast-moving retailer with a lot going on, and our customers and employees count on us to keep their experience seamless and secure. Behind that experience is a team obsessed with getting identity right — making sure the right people, and the right non-human identities, have the right access to the right things, at the right time, and nothing more. The Identity Security team sits at the center of Nordstrom's security program, and we're looking for a senior leader to own the operational engine that keeps it running.

The Role

As Senior Manager, Identity Security Operations, you own the Identity Security Operations function end to end — the health, reliability, security posture, and service delivery of Nordstrom's enterprise identity platforms, including Microsoft Entra ID, Active Directory, Okta, SailPoint, and BeyondTrust. You lead a multi-layered organization of managers, leads, engineers, and analysts spanning onshore, offshore, and contingent staff, and you're accountable for how identity operations perform at enterprise scale.

This is a senior leadership role with real ownership. You'll set the operating model, multi-year operational roadmap, and drive the automation and maturity agenda that reduces toil and risk over time. You'll partner as a peer with Identity Engineering & Build on what enters steady state and on what "supportable" means before it ships.

A Day in the Life

Own the Identity Security Operations & Maintenance function: strategy, operating model, staffing plan, budget, and multi-year operational roadmap

Lead through managers and senior individual contributors; build bench strength, succession, and a durable leadership layer beneath you

Set and hold the bar for operational excellence — SLAs, KPIs, service health, and executive-level operational reporting for identity services

Own major incident command, problem management, and change governance for identity; drive rigorous post-incident review and durable remediation

Own access lifecycle operations at scale: joiner-mover-leaver, provisioning and deprovisioning, MFA operations, access certification campaigns, and privileged access operations

Drive the automation and toil-reduction agenda, converting repeatable operational work into engineered, self-service, and automated capability

Partner with Identity Engineering & Build to define transition-to-operations standards, ensuring new capability is observable, documented, and supportable before production

Own vendor, managed-service, and licensing relationships for identity platforms; manage contract and renewal cycles alongside Sourcing and Finance

Serve as the senior escalation point and accountable owner for identity operations in audit, regulatory, and compliance engagements (PCI-DSS)

Represent identity operations with clear, decision-ready communication

You Own This If You Have

10+ years in identity and access management, information security, or IT operations, including 7+ years leading teams and at least 5 years leading leaders or owning a function

Deep operational ownership of enterprise identity platforms at scale — an enterprise IdP (Microsoft Entra ID and/or Okta), directory services (Active Directory), IGA (SailPoint), and PAM (BeyondTrust)

Strong command of authentication and authorization fundamentals — SSO, MFA, SAML, OIDC, OAuth, Conditional Access, and identity lifecycle management — with enough depth to lead technical decisions credibly

Proven track record running ITIL-aligned operations at enterprise scale: SLA ownership, major incident command, problem and change management, on-call models

Experience owning budget, headcount planning, and vendor or managed-service relationships

Experience as an accountable owner in audit and compliance programs (SOX, PCI-DSS)

Demonstrated ability to build and retain high-performing teams, and to communicate credibly with both engineers and executive leadership

Bachelor's degree in a related field or equivalent experience

Nice to Have

Retail, or another large, distributed, high-transaction-volume enterprise

Experience operating identity through a major platform migration or consolidation

Depth in passwordless/FIDO2, Zero Trust operational patterns, and identity threat detection and response (ITDR)

Experience leading globally distributed and managed-service delivery teams

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$191,000.00 - $297,000.00 Annual

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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