Senior Manager, HR Cloud Operate

Deloitte France; Jacksonville (FL); On-site; USD 172,000 - 338,000; Full time

Job summary

Deloitte is seeking a Senior Manager to join the HR Cloud Operate team. You will lead BPaaS offerings, shape proposals, pricing, and client presentations while driving renewals and market expansion.

The role emphasizes building client relationships and coordinating with offerings to deliver scalable services. You will assess HR cloud environments and recommend AMS, automation, and generative AI capabilities to address operational needs, while delivering HRCO engagements with SLAs, tickets,

Qualifications

• Bachelor's degree and 8+ years of HR cloud experience.
• 8+ years selling and delivering BPaaS or AMS engagements.
• Experience leading staff across geographies and travel up to 50%.

Responsibilities

• Lead business development and BPaaS opportunities with solution design and proposals.
• Advance BPaaS growth via renewals, expansions, and new markets.
• Assess HR cloud environments and recommend AMS, automation, AI capabilities.
• Lead HRCO AMS engagements with SLAs, queues, releases, and finances.
• Build relationships, mentor teams, coordinate with offerings.

Skills

Independence

Collaboration

Communication

Attention to detail

Relationship building

Project leadership

Prioritization

Interpersonal skills

Mentoring

Education

Bachelor's degree

Master's degree

Tools

Oracle Fusion Cloud HCM

SAP SuccessFactors

Workday HCM

Job description

Deloitte's Human Capital Offering Portfolio

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 10/16/2026.

Work you'll do

As a Senior Manager on the HR Cloud Operate team, you will be responsible for...

• Lead business development and sales pursuits for business process as a service (BPaaS) offerings, including solution design, proposal development, pricing, and client presentations.
• Advance BPaaS growth by supporting client renewals, account expansion, and new-market opportunities.
• Assess clients' HR cloud environments and recommend HR Cloud Operate (HRCO) application management services (AMS), automation, and generative artificial intelligence capabilities that address operational needs.
• Lead delivery of HRCO AMS engagements, including service-level agreements (SLAs), ticket queues, release management, and engagement financials.
• Build client relationships, lead and mentor project teams, and coordinate with Human Capital offerings to deliver and expand client services.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

In Deloitte's Human Capital practice, the HR Cloud Operate (HRCO) team focuses on helping our clients realize the true value of their Workforce management on-prem and Cloud applications by first creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and operate services in our portfolio.

Qualifications

Required:

• Bachelor's degree
• 8+ years of experience implementing or supporting HR cloud applications using Oracle Fusion Cloud Human Capital Management (HCM), SAP SuccessFactors, or Workday HCM
• 8+ years of experience selling and delivering business process as a service (BPaaS) engagements or application management services (AMS) engagements
• 8+ years of experience leading junior and senior staff across multiple geographies
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Master's degree
• Experience working with onshore and offshore delivery teams
• Experience using Microsoft Excel, Word, and PowerPoint to develop materials for executive-level audiences

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,600 to $338,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.