Senior Manager, Franchise Operations

fairlife LLC; Chicago (IL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Paid Time Off

Parental leave and adoption assistance

401(k) with employer match

Wellness reimbursement

Employee Assistance Program

Life insurance

Job summary

fairlife, LLC in Dallas/Fort Worth, TX is seeking a Sr Franchise Operations Manager to partner with sales, Coca-Cola retail teams, bottlers, and customers to build and manage North American DSD commercial plans.

You will develop market-specific programs, leverage consumer and shopper insights, and drive revenue growth while delivering against KPIs. A Bachelor's degree and 3–5+ years in CPG sales are required, with strong data storytelling and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree in a related field.
• 3–5+ years of CPG sales or commercial experience.
• Ability to leverage data and insights to drive plans.
• Strong analytical skills using Nielsen/IRI data.
• Excellent communication and organizational skills.
• Ability to work independently and across functions.

Responsibilities

• Lead franchise, commercial, and customer execution for NAOU's DSD brands in assigned geography.
• Develop customer-specific selling stories using shopper and category insights.
• Provide analytic support for Collaborative Business Plans and sales meetings.
• Tailor programs to local bottler metrics and needs.

Skills

Data analytics

CPG sales

Communication

Cross-functional

Relationship building

Multitasking

Education

Bachelor's degree

Tools

Nielsen data

Job description

Job Purpose

The Sr Franchise Operations Manager will be a thought partner to the Fairlife sales team in each region, the Coca‑Cola retail teams, Bottlers, Customers, and other partners to build and manage sales and commercial functions within the market focused primarily on the DSD products within the Fairlife portfolio. The role involves developing bottler/market‑specific commercial and customer plans, incorporating national and regional priorities as well as bottler‑specific metrics and incentives, and participating in CCNA franchise and bottler commercial and sales routines to ensure prioritization for Fairlife DSD brands that align with business goals and objectives.

Responsibilities

• Lead the Franchise, Commercial, and Customer execution and stewardship for Fairlife’s DSD portfolio of brands within the North American Operating Unit (NAOU), and specifically within assigned geography.
• Partner with Fairlife franchise operations, Fairlife retail team, Bottlers, and NAOU customer and commercial leaders to develop customer‑specific selling stories leveraging leading‑edge consumer, shopper, and category insights.
• Support Collaborative Business Plans and other strategic meetings by providing analytic and commercial support to the sales teams.
• Assess local nuances, bottler‑specific metrics, customer needs, and tailor plans to ensure programming meets overall business goals, including creative development of regional programming.
• Partner with commercial and regional bottler teams, as well as bottler sales teams, to customize Fairlife’s national commercial plan for specific bottler and territory.
• Conduct store visits with bottling partners to support execution.
• Collaborate within internal stakeholders to support the business.
• Efficiently prioritize time across all customers/RTM to ensure Fairlife brands’ category selling stories are flawlessly executed, on time, for each respective customer and buyer.
• Deliver against annual and long‑term Key Performance Indicators (KPIs) including base brand acceleration, successful innovation sell‑in and expansion, and achieving revenue and profit growth targets.
• Leverage Nielsen, Numerator, retailer shopper data and proprietary Coca‑Cola tools and research to develop best‑in‑class insights and selling stories.
• Ensure timely and appropriate communication of confirmed programming to Fairlife and NAOU teams to maximize executions.
• Assist Senior Director in annual Sources of Growth (SOG) planning along with the bottler commercial, customer, and revenue growth teams and Coca‑Cola franchise leadership.
• Partner with regional Field Operations Managers to develop bottler‑delivered brand selling materials for priority customers as needed.
• Evaluate current and past programming for effectiveness and ROI to determine future needs and plans.
• Identify opportunities for growth and expansion within assigned territory and accounts.
• Ensure time‑sensitive deadlines are met within assigned territory.

Skills / Qualifications Required

• Bachelor’s Degree in a related field required.
• 3–5+ years of CPG sales and/or commercial experience required, with a focus on food or beverage products preferred.
• Strong ability to leverage and manipulate data and insights to tell a compelling story and drive business plan objectives.
• Strong analytical capabilities utilizing Nielsen, IRI, customer shopper data, or similar programs.
• Effective communication, interpersonal, and organizational skills.
• Strong business acumen.
• Ability to leverage a combination of relationship development and data‑driven influencing to achieve business goals.
• Proactive attitude with entrepreneurial skill set, thriving in a multi‑tasking environment.
• Ability to work independently and collaboratively across cross‑functional groups, and take programs from concept to completion.
• Demonstrated ability to deliver creative solutions that meet business objectives in response to inevitable market challenges.
• Demonstrated knowledge of building sales presentations.
• A vehicle, valid driver’s license, and proof of insurance.

Benefits

• Comprehensive medical, dental, and vision coverage, effective day one.
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance).
• Paid Time Off to recharge and support work‑life balance.
• Paid parental leave & adoption assistance (up to $10,000).
• Parental support & family care benefits, including childcare resources and lactation support.
• 401(k) to support retirement planning with up to 9% employer match.
• Wellness reimbursement (up to $500 for qualified wellbeing expenses).
• Employee Assistance Program (EAP) for emotional wellbeing and work‑life support.
• Company‑paid life insurance and short‑term disability.
• Employer HSA funding (for HDHP participants).
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month).
• Learning & development programs to unlock your full potential.
• Rewards & recognition, matching gifts, free product, and Business Resource Groups.

Location

Dallas/Fort Worth, TX

Reports To

Sr. Director, Franchise

Travel Requirements

50‑75%

Employment Type

Exempt

Salary

Base pay range: $125,000 – $150,000 USD

Equal Opportunity

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job‑related factors.

In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail].