Senior Manager, Field Application Support

Meso Scale Diagnostics LLC; San Francisco (CA); On-site; USD 131,600 - 205,700; Full time

Benefits offered by this job

Medical benefits

401(k) with company matching

Paid vacation and holidays

Disability insurance

Job summary

Meso Scale Diagnostics LLC is seeking a Senior Manager, Field Application Support to lead a regional team of field application scientists and provide high‑level scientific support to customers and account managers. The role emphasizes training, mentoring, and cross‑functional collaboration to drive customer success.

The candidate will oversee performance reviews, develop team capabilities, and coordinate with sales and marketing to resolve complex customer issues while staying current with MSD

Qualifications

• Experience leading a regional team of field application scientists.
• Proven ability to train and mentor staff and manage performance.
• Strong background in molecular biology/biochemistry and immunoassays.

Responsibilities

• Oversee a regional team of field application scientists.
• Provide scientific support to account managers and customers in the territory.
• Train customers on MSD assays, instrumentation, and software; assist with data analysis.

Skills

People management

Field application support

Molecular biology

Biochemistry

Immunoassays

Client training

Education

Ph.D. in Life Sciences

Master's or Bachelor's degree in related field

Tools

MS Office

Job description

Senior Manager, Field Application Support

POSITION SUMMARY

The purpose and scope of the position is to manage a regional team of field application scientists (FAS). The manager will monitor individual performance, identify areas of growth and continuing education, train new field application scientists in the territory, and ensure company directives and policies are followed by all team members. This position will also be responsible for field application support to include providing scientific support to account managers, new and existing customers for selected accounts in the assigned territory. Finally, this position will mentor and provide guidance to other FAS Managers.

DUTIES AND RESPONSIBILITIES

• Responsible for ensuring the integration of information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.
• Ensure successful team building by completing the following duties:
  • Managing a regional team of field application scientists.
  • Performing annual, intermittent, and disciplinary reviews.
  • Providing training and development opportunities for new and current team members.
  • Providing ongoing mentoring and support for reporting by team members.
  • Working closely with the Director or Vice President of Scientific Support as needed.
  • Mentoring FAS Managers.
• Manage Customer Support:
  • Train customers on the use of MSD assays, instrumentation, and software.
  • Assist existing customers with assay troubleshooting and data analysis.
  • Provide support for customers wishing to develop their own assays on MSD.
  • Collaborate with regional sales managers to coordinate interactions between the sales and applications teams in the territory.
• Create reports and presentations from assay development visits, trainings, and new evaluations.
• Present scientific seminars at customer sites and conferences.
• Present internal scientific peer training sessions to sales, FAS, and management teams.
• Attend conferences and trade shows, provide feedback and reports.
• Provide market and product feedback to internal teams.
• Monitor and review current literature referencing MSD products.
• Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to colleagues and the sales team.

EXPERIENCE AND QUALIFICATIONS

• Ph.D. in Life Sciences or a related area required.
  • Master's or Bachelor's degree in a related field with equivalent experience considered.
• A minimum of five years of experience in a field application or scientific support position required; including a minimum of three years of hands‑on experience working in molecular biology, clinical, discovery, or biochemistry lab environments.
• Experience in protein biochemistry required.
• A minimum of five years of supervisory experience.

KNOWLEDGE, SKILLS AND ABILITIES

• A thorough understanding of the sales process for capital equipment and reagent sales in the life sciences marketplace.
• Demonstrated mastery of the principles of immunoassays, their development, and their applicability in different research fields.
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.
• Organizational, project, and priority management skills for planning, executing, and following up on issues, projects, and daily responsibilities to meet established deadlines.
• Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results.
• Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations).
• Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, maintain composure under pressure, and mediate conflicts.
• Ability to identify complex problems and review related information to develop, evaluate options, and implement solutions.
• Demonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem‑solving.
• Good understanding and competency with software and software systems.
• Working knowledge of lab regulatory environments in academia and industry, and experience with GxP workspaces.
• Ability to travel and work outside normal business hours as needed.

PHYSICAL DEMANDS

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis.

WORK ENVIRONMENT

This position may require up to 30‑50% travel within the designated territory to customer sites up to four/five days a week. These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).

COMPENSATION SUMMARY

The annual base salary for this position ranges from $131,600 to $205,700. This salary range represents a general guideline, as MSD considers other factors when presenting an offer of employment, such as the scope and responsibilities of the position, external market factors, and the candidate's knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non‑discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well‑being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company‑paid short‑ and long‑term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.

Meso Scale Diagnostics uses E‑Verify to validate the work eligibility of candidates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.