Senior Manager, Facilities and New Office Launch

Blackbird Health; Philadelphia (Philadelphia County); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

401k with company match

Generous paid time off

Career growth opportunities

Diverse leadership team

Inclusive culture and values

Job summary

Blackbird Health is seeking a Senior Manager, Facilities & New Office Launch to lead our expansion across Pennsylvania, Virginia, New Jersey, Maryland and new markets. You will drive end-to-end clinic openings from site selection to Day 1 readiness, while directing regional facilities operations and building scalable systems.

This hybrid role requires regular onsite travel, with home base in the Philadelphia metro area.

Qualifications

• 7+ years of multi-site facilities, expansion, or healthcare operations experience.
• Track record of end-to-end new site launches and vendor contracts.
• Experience directly managing and developing operational staff.

Responsibilities

• Own the cross-functional execution of new office openings from site selection through Day 1 readiness.
• Collaborate with Real Estate, Talent Acquisition, Clinical Ops, IT, Marketing, and Rev Cycle to align hiring, credentialing, and site setup.

Skills

Expansion leadership

Cross-functional coordination

Playbook development

People management

Problem solving

Job description

Senior Manager, Facilities and New Office Launch

Philadelphia, Pennsylvania

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we’re growing into new markets in 2027.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

Blackbird Health is looking to hire a Senior Manager, Facilities & New Office Launch to lead our physical footprint expansion across Pennsylvania, Virginia, New Jersey, Maryland and new 2027 markets. You will lead the end-to-end execution of new clinic openings, from site selection through post-launch stabilization, while directing regional facilities operations and building scalable systems to ensure every location is safe, welcoming, and operationally excellent. This is a hybrid position, with regular onsite travel to our clinic locations. Your home base should be in the Philadelphia metro area.

What makes you, you:

• Proven Expansion Leader: 7+ years managing multi-site facilities, new store/clinic launches, or retail/healthcare operations expansion.
• Cross-Functional Orchestrator: Skilled at aligning Real Estate, Talent Acquisition, Clinical Ops, IT, and Finance on fast-moving launch timelines.
• Process Builder: Passionate about developing scalable playbooks, facilities SLAs, and preventative maintenance workflows.
• Empowering People Manager: Experienced in hiring, coaching, and managing regional operational coordinators.
• Agile Problem Solver: Proactively identifies site risks, vendor delays, and budget bottlenecks to keep launches on schedule.

How You’ll Make an Impact:

• Drive End-to-End Clinic Launches: Own the cross-functional execution of new office openings from site selection through Day 1 patient readiness, establishing operational frameworks and leading post-launch reviews to continually refine Blackbird's expansion playbook.
• Orchestrate Cross-Functional Partners: Collaborate closely with Real Estate, Talent Acquisition, Clinical Leadership, IT, Marketing, and Rev Cycle to align provider hiring, credentialing, patient scheduling, and site setup for on-time clinic launches.
• Elevate Clinic & Facilities Operations: Direct ongoing facilities operations, preventative maintenance, safety standards, and clinic refreshes, establishing clear SLAs and vendor performance expectations across all established locations.
• Lead Regional Teams & Support Scaling: Hire, coach, and manage a high-performing team of regional Facilities Coordinators while overseeing asset standards (FF&E, signage, supplies) and operational budgets to support long-term expansion.

The basics you’ll need:

• 7+ years of multi-site facilities, expansion, or healthcare operations experience.
• Track record of successfully managing end-to-end new site launches and vendor contracts.
• Experience directly managing and developing operational staff.
• Willingness to travel regularly across regional clinic locations.

Nice to have:

• Experience in healthcare or behavioral health clinic expansion.
• Direct experience with commercial real estate leases, local permitting, or ADA compliance.
• 401k (with a company match)
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Salary Range

$105,000 - $115,000 USD

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [e-mail] so we can support you.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Blackbird Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.