Senior Manager, Employee Experience

24 Hour Home Care; El Segundo (CA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

24 Hour Home Care is seeking a Senior Manager, Employee Experience to design and run programs that boost engagement, culture, recognition, and connection across corporate, field, remote, and frontline teams. You will partner with People leadership and cross-functional teams to translate priorities into scalable programs and measurable outcomes.

The role leads the Employee Experience function, owning the roadmap and driving improvements in the employee journey from onboarding to milestones, with

Qualifications

• 6+ years of progressive experience in employee experience, employee engagement, internal communications, talent management, organizational development, or a related People function.

Responsibilities

• Develop and execute the enterprise Employee Experience strategy, roadmap, and annual calendar.
• Lead employee engagement and listening programs, including surveys, focus groups, and feedback channels.
• Build and manage employee recognition programs, cultural initiatives, and a Culture Ambassador network.
• Own People communications strategy and execution, developing employee messaging, calendars, manager resources, and channels.
• Enhance the employee journey by improving onboarding, milestones, and transitions.
• Develop and oversee company-wide community impact and volunteer initiatives.
• Establish Employee Experience metrics and monitor program effectiveness.

Skills

Employee experience

Employee engagement

Internal communications

Talent management

Organizational development

Cross‑functional collaboration

Data analysis

Project management

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity‑backed healthcare services organization, we combine a mission‑driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance‑driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Senior Manager, Employee Experience is responsible for developing and executing programs, communications, and initiatives that strengthen employee engagement, culture, recognition, and connection across 24 Hour Home Care. This role leads the Employee Experience function, creating meaningful and consistent experiences for employees across corporate, field, remote, and frontline environments.

Reporting to the Vice President of Talent Management, the Senior Manager, Employee Experience partners with People leadership and cross‑functional teams to bring the company's Team of One philosophy to life. This hands‑on role owns the employee experience roadmap, translating strategic priorities into scalable programs, measurable outcomes, and continuous improvements throughout the employee journey.

Primary Responsibilities

• Develop and execute the enterprise Employee Experience strategy, roadmap, and annual calendar, aligning engagement, recognition, communications, employee listening, and community initiatives with organizational priorities.
• Lead employee engagement and listening programs, including surveys, focus groups, and feedback channels, translating insights into actionable improvements and measurable outcomes.
• Build and manage employee recognition programs, cultural initiatives, and a Culture Ambassador network that strengthens connection, belonging, and engagement across a diverse workforce.
• Own People communications strategy and execution, developing employee messaging, communication calendars, manager resources, and consistent channels for sharing important organizational information.
• Enhance the employee journey by identifying opportunities to improve onboarding, employee milestones, career transitions, and other experiences that influence engagement and retention.
• Develop and oversee company‑wide community impact and volunteer initiatives that connect employees to the organization's mission and communities served.
• Establish Employee Experience metrics, monitor program effectiveness, and collaborate with leaders to continuously improve engagement, participation, communication effectiveness, and employee satisfaction.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• 6+ years of progressive experience in employee experience, employee engagement, internal communications, talent management, organizational development, or a related People function.
• Demonstrated experience developing, implementing, and managing employee programs within a complex, multi‑location, or distributed organization.
• Strong understanding of employee engagement, recognition, organizational culture, employee listening, and the employee lifecycle.
• Proven ability to independently manage multiple initiatives from strategy and planning through implementation, measurement, and continuous improvement.
• Experience supporting frontline, hourly, field‑based, or geographically dispersed employees strongly preferred.

Skills

• Employee experience strategy, engagement, and culture development
• Internal communications, employee listening, and recognition programs
• Program management, project execution, and organizational planning
• Data analysis, employee feedback interpretation, and performance measurement
• Cross‑functional collaboration, stakeholder influence, and creative problem solving

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position

$110,000 - $130,000 USD