Senior Manager, Digital Technologies

100 Wilsonart LLC; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Wellness programs

Job summary

Wilsonart is seeking a hands‑on Global Digital Commerce leader to strategize, plan, and deliver web solutions that meet customer and company needs worldwide. You will partner with sales, marketing, and product teams to drive innovation across digital platforms.

The role demands 10+ years of experience, a Bachelor’s degree, and strong cross‑functional leadership to deliver scalable web solutions and analytics for global markets.

Qualifications

• Bachelor's degree required.
• 10+ years of experience.
• Global or international project experience are a plus.
• Strong leadership and cross‑functional collaboration skills.

Responsibilities

• Lead global digital commerce programs aligned with corporate strategy.
• Collaborate with Sales, Marketing, Product Management and external agencies.
• Develop dashboards and analytics to measure web performance and ROI.
• Oversee architecture, development, and deployment of web platforms.
• Provide governance, risk, and compliance in digital initiatives.
• Champion AI enablement across platforms and tools.

Skills

Global leadership

Strategic thinking

Communication skills

Analytical skills

Travel ability

Education

Bachelor's degree

Tools

Web technologies

AI concepts

Job description

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life. Here, you’ll win with:

• Support that keeps you well
• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents
• Opportunities to grow
• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals
• Time for what matters
• Paid vacation and holidays in your first year
• A culture that respects work-life balance

Job Description:

Job Summary

A hands‑on management position accountable for global web simplification and enhancing the Company’s digital presence. The position works closely with global sales and marketing leaders, product managers, and other management team members to strategize, plan, and deliver web solutions that would meet the Company’s and Customer’s needs (globally and regionally), using appropriate and cost‑effective technologies. This is a strategic role that will be a part of the Corporate IT function reporting directly to the CIO.

Essential Duties and Responsibilities

• Global Digital Commerce & Sales Enablement Leadership: Lead the global program digital commerce solutions, ensuring alignment with corporate strategy and regional business objectives.
• Serve as an internal advisor/consultant, sharing and deploying best practices related to global web presence, product and service positioning, digital commerce capabilities, and customer experience technologies.
• Collaborate with Sales, Marketing, Product Management, external design agencies, and regional business teams to ensure digital platforms accurately reflect brand and competitive positioning across global markets.
• Guide, manage, and deliver innovative web and digital commerce solutions—including products, services, and platform enhancements—to meet evolving global and regional needs.
• Analytics, Insights, and Performance Reporting: Develop dashboards and reporting frameworks that provide Sales, Marketing, and leadership with clear insights into web traffic analytics and performance, campaign ROI, customer behavior, and platform utilization.
• Provide strategic recommendations to improve revenue processes, customer experience, and operational efficiency through data, automation, and technology enhancements.
• Digital Architecture & Platform Development: Evaluate, design, and manage the enterprise digital solutions architecture across global web, mobile, and e‑commerce platforms.
• Oversee infrastructure, hosting, web administration, content delivery, and the development of web applications—including online catalogs, configurators, shopping carts, collaboration tools, visualizers, and mobile applications.
• Ensure digital platforms integrate effectively with enterprise systems and support scalable, secure, customer‑centric experiences.
• Program & Project Management: Develop project plans, define deliverables, and mobilize global and local resources—both internal and external—to drive successful execution.
• Oversee all phases of the project lifecycle from inception through deployment, including hand‑off to business teams and long‑term support.
• Identify risks, develop mitigation strategies, monitor progress, reallocate resources as needed, and ensure timely, high‑quality delivery of project outcomes.
• Operational Excellence & Governance: Lead requirements gathering, process analysis, and system enhancements across digital platforms and sales/marketing technologies.
• Oversee application development, testing (unit, integration, UAT), data conversion, integration management, reporting, security/compliance, change management, and user training.
• Present program and initiative status to senior leadership, covering priorities, deliverables, risks, schedules, budgets, vendor performance, and technology decisions.
• Vendor & Resource Management: Identify, engage, and manage external partners, including global and low‑cost service providers, to support development, design, integration, and operational needs.
• Oversee vendor contracts, performance, and alignment with project and platform objectives.
• AI Enablement: Champion the adoption of generative AI, intelligent automation, and agentic AI capabilities across global digital platforms to enhance customer experience and operational efficiency.
• Identify, evaluate, and pilot AI‑driven tools and use cases in partnership with Product Management, Marketing, and IT to accelerate digital commerce innovation.
• Establish governance and best practices for responsible AI adoption, ensuring solutions remain secure, scalable, and aligned with enterprise data and compliance standards.

Knowledge, Skills, and Abilities

• A hands‑on doer capable of working in a fast paced entrepreneurial culture
• A team player who can interrelate and operate effectively with peers and other associates
• An active listener with superior verbal and written communication skills
• Strong analytical and problem solving skills
• Self‑motivated, energetic, secure, well‑grounded individual who possesses integrity and honesty and strives for excellence in all endeavors
• Ability to travel internationally 50% MINIMUM

Minimum Requirements

• Education: Bachelor's degree
• Experience: 10+ years
• Global experience: in addition to North America, experience in Europe is a plus.
• Managing and delivering global solution development initiatives and products.
• Experience and expertise in the following products, technologies, and concepts: Web Technologies - Java, Akamai, Amazon Web Services, ATG, Magento, .Net, HTML5, XML, SEO, SEM, Social media, CMS
• AI Technologies – Generative AI, RAG Architecture, Intelligent Automation, Agentic AI will be preferred

Working Conditions

PHYSICAL REQUIREMENTS: Sitting in a comfortable position with frequent opportunity to move about.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

At Wilsonart, we believe in the power of possibilities. Making surfaces that combine form and function.

Flexibility and durability. Practicality and possibility. With our engineered surfaces, we can replicate the surfaces of nature.

We can create new, inspired looks with more durable, sustainable materials. If it can be imagined, we can make it happen.

We manufacture and distribute High Pressure Laminate, Coordinated TFL and Edgeband, Quartz, Solid Surface, Epoxy, and other decorative engineered surfaces for use in the office, education, healthcare, residential, hospitality, and retail markets.