Senior Manager Digital Products

Republic Services; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Retirement plan with generous company

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Job summary

Republic Services in Phoenix, AZ, is seeking a Senior Manager, Digital Products to lead the strategic vision, development, and execution of the company’s digital product portfolio across websites, e-commerce, mobile apps, customer portals, chatbot, and service communications.

You will oversee roadmaps, prioritize initiatives, and balance innovation with feasibility to deliver exceptional customer experiences.

Qualifications

• Developed and executed long-term digital product strategies that drive growth and customer satisfaction.
• Proven track record of leading and developing product management teams.
• Experience managing complex digital product portfolios with competing priorities and stakeholders.
• Strong ability to translate customer and business needs into product requirements.
• Understanding of digital technologies, platforms, and development methodologies.
• Experience using analytics and customer insights to inform product decisions and measure outcomes.
• Influence cross-functional stakeholders and build consensus in a matrix organization.
• Excellent written and verbal communication with the ability to present complex concepts.

Responsibilities

• Develop and own the digital product strategy and roadmaps across all customer-facing platforms.
• Oversee the portfolio and make high-level prioritization decisions balancing needs and constraints.
• Coach and develop a team to lift performance and skill attainment.
• Monitor performance and drive initiatives to meet service standards and ROI.
• Allocate resources to maximize impact of digital initiatives.
• Present roadmaps and results to executives, translating tech concepts into business outcomes.
• Collaborate with IT, Marketing, Operations, Customer Service, and other stakeholders for cohesive experiences.
• Develop and manage budgets for digital product development and optimization.
• Establish KPI frameworks to measure performance and guide decisions.
• Identify and implement emerging technologies to improve customer experience.

Skills

Digital product strategy

Leadership

Roadmap development

Cross-functional collaboration

Stakeholder management

Agile methodologies

Analytical thinking

Strategic decision making

Education

Bachelor's degree in Computer Science, Business, Marketing, or related field

MBA preferred

Tools

Analytics platforms

A/B testing

Job description

Position Summary

The Senior Manager, Digital Products will lead the strategic vision, development, and execution of Republic Services' comprehensive digital product portfolio. The incumbent oversees a team of Digital Product, Content, and Design Managers responsible for all customer-facing digital platforms including websites, e-commerce solutions, mobile applications, customer portals, chatbot, and service-related communications & alerts. The Senior Manager, Digital Products is accountable for creating and maintaining product roadmaps, making critical prioritization decisions, and ensuring development efforts align with business objectives while delivering exceptional customer experiences. The incumbent balances innovation, technical feasibility, and business value to drive digital transformation across the organization.

Principal Responsibilities

• Develop and own the comprehensive digital product strategy and roadmaps across all customer-facing platforms, ensuring alignment with company objectives and market opportunities.
• Oversee the entire digital product portfolio, making high-level prioritization decisions that balance customer needs, business goals, and technical constraints.
• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance.
• Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Make strategic decisions about resource allocation across digital initiatives to maximize impact and ROI.
• Present proposals, roadmaps, and results to executive leadership, translating technical concepts into business outcomes.
• Orchestrate collaboration between IT, Marketing, Operations, Customer Service, and other stakeholders to ensure cohesive digital experiences.
• Partner with IT leadership to develop a technology strategy that supports scalable, secure, and innovative digital solutions.
• Develop and manage budgets for digital product development and ongoing optimization.
• Establish comprehensive KPI frameworks to measure digital product performance and guide strategic decisions.
• Create processes for identifying, evaluating, and implementing emerging technologies and digital trends that could enhance customer experience.
• Oversee relationships with key technology vendors and partners to maximize value and ensure alignment with strategic goals.
• Lead organizational change initiatives related to digital transformation, ensuring adoption and utilization of new digital capabilities.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Demonstrated ability to develop and execute long-term digital product strategies that drive business growth and customer satisfaction.
• Proven track record of successfully leading and developing product management teams.
• Experience managing complex digital product portfolios with competing priorities and stakeholders.
• Strong understanding of business fundamentals and ability to translate customer and business needs into product requirements.
• Understanding of digital technologies, platforms, and development methodologies.
• Experience using analytics and customer insights to inform product decisions and measure outcomes.
• Exceptional ability to influence cross-functional stakeholders and build consensus in a matrix organization.
• Outstanding written and verbal communication skills with ability to present complex concepts to diverse audiences.
• Experience leading digital transformation initiatives and driving organizational change.
• Understanding of environmental services industry or similar B2B/B2C business models.
• Bachelor's Degree in Computer Science, Business, Marketing, or related field (MBA preferred).

Minimum Requirements

• 7-10 years of digital product management experience with at least 3 years in a leadership role managing product teams.
• Demonstrated experience creating and executing digital product roadmaps for customer-facing applications.
• Strong background in Agile methodologies and modern product development practices.
• Experience with digital analytics platforms, A/B testing, and data-driven optimization.
• Track record of successful digital product launches that delivered measurable business results.

Work Location & Remote Work

This is an in-office position. Must currently reside in the metro Phoenix area. Onsite work 4 days / remote work 1 day per week.

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO Statement

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals.

Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

Strategy

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

Recent Recognition

Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global

Why Work With Us

Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day.

Are you in? Keep reading to learn more about the position we’re hiring for.