Senior Manager, Digital Fundraising

National Geographic; Washington (District of Columbia); On-site; USD 106,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement with matching

Flexible paid time off

Paid holidays

Parental leave

Wellness program

Life insurance

Job summary

The National Geographic Society in Washington, DC is seeking a Senior Manager, Digital Fundraising to lead the digital fundraising program across mobile, email, web, digital ads, and other channels to acquire, retain, and reactivate donors at both the membership level and mid-level, while guiding stewardship and strategy.

You will manage end-to-end campaigns, develop a text-to-give program, align digital plans with AGM and enterprise partners, and drive donor journeys, testing, analytics, and

Qualifications

• Proven donor/member strategy and communications skills for digital fundraising.
• Experience scaling text-to-give fundraising programs.
• Strong data-driven decision making and storytelling ability.
• Excellent written and verbal communication for mobile, email, web, and social media.
• Strong project management and ability to juggle multiple campaigns.

Responsibilities

• Lead and manage the digital fundraising program to hit revenue goals across channels.
• Develop a full-scale text-to-give program and coordinate with internal/external partners.
• Create integrated donor journeys and online stewardship plans.
• Analyze KPIs and optimize campaigns with testing and insights.
• Align digital strategies with print and other direct marketing efforts.

Skills

Donor strategy

Digital fundraising

Campaign writing

Project management

Data analysis

Communication skills

Education

Bachelor's degree

Tools

Raiser’s Edge

Engaging Networks

Mobile Commons

Salesforce Marketing Cloud

BlueConic

Salesforce Nonprofit Cloud

Monday.com

Job description

How You’ll Contribute

The Advancement team identifies, cultivates, solicits, and stewards individuals, as well as foundation, government, and corporate partners who invest in the Society to drive impact through science, technology, education, exploration, and storytelling. The team collaborates across the Society – and often works closely with NGP/Disney – to build transformative and impact-driven strategic partnerships. The team also produces global events that deepen connections and leverage the Society’s power to convene, and directs robust annual, major, and planned giving programs empowering the Society with a broad base of public support. The Annual Giving and Membership (AGM) team manages a high impact fundraising and stewardship program through integrated and data-driven marketing and communications campaigns across multiple channels. The Senior Manager, Digital Fundraising is responsible for managing the digital fundraising program for the Advancement team to meet growing revenue goals for the National Geographic Society across mobile, email, web, digital ads, and other digital channels to acquire, retain, and reactivate donors at both the membership level and mid-level, while helping to steward and inspire current donors.

Your Impact Responsibilities Include Lead and Manage Robust and Innovative Digital Fundraising Program – 50% Project manage all aspects of the digital fundraising program in support of lead generation, acquisition, retention, and reactivation goals in collaboration with internal and external partners to meet long- and short-term targets. Lead the development of a full-scale text-to-give fundraising program. Serve as lead digital fundraising liaison with internal enterprise-wide partners (such as Communications, IT, and Strategic Insights, among others) as well with NGP’s digital, social, marketing teams, etc. and with external vendors to develop, implement, and optimize digital campaigns that promote donor acquisition and engagement in support of increasing revenue goals. Serve as a partner to internal teams in developing strategic digital plans for the Society that optimize fundraising and stewardship in support of overall donor and revenue goals. Collaborate with AGM channel and program leads to create and implement the annual digital calendar and strategies to establish a regular cadence of member communication and a robust plan for digital acquisition using display advertising, email, SMS, third-party promotions, paid search, e-appends, and other types of digital acquisition. Lead internal and external partners in the development of integrated digital campaign materials, writing and designing content as needed. Lead the alignment and integration of digital strategies and tactics with print and other direct marketing campaigns in collaboration with the larger AGM team as well as throughout the Advancement department. Collaborate with the NGS Communications and marketing team to ensure fundraising appeals are aligned with Society priorities and brand requirements. Research and build expertise of current and emerging fundraising technologies across all aspects of digital fundraising/marketing and make recommendations for program innovations. Create and Implement Online Stewardship and Cultivation Plans – 25% In collaboration with AGM channel and program leads, support the execution of online stewardship and cultivation plans for donors and subscribers, including broad engagement emails and text broadcasts, personalized mid-level communications, integrated and interest-driven e-newsletters, automated email/SMS ladders, special announcements, etc. to recognize donors, communicate gratitude, and demonstrate impact of donations. Manage the development and execution of integrated donor journeys to build a pipeline of giving that stewards, retains and upgrades supporters. Manage the execution of digital engagement campaigns and broadcasts in support of other Advancement teams for other donor and VIP audiences as needed. Research and propose innovations in digital stewardship to continually innovate and improve communications that deepen engagement with NGS’s mission. Manage Program Analysis and Digital Testing Plan– 10% Analyze effectiveness of digital fundraising campaigns and digital presence and help establish NGS benchmarks and compare performance to industry benchmarks. Monitor and interpret program KPIs, revenue and engagement data, trends, successes, and outcomes and share timely, proactive, and ongoing results and insights with team and other key colleagues. Manage testing plan and roadmap to optimize digital fundraising program and meet revenue, engagement, and other goals. Oversee tracking and reconciliation of gifts between systems in collaboration with Gift Processing to ensure data is accurate and donor intent is followed. Manage Digital Fundraising Collateral and Digital Donation Experience – 10% Oversee regular audits of digital fundraising collateral to ensure evergreen content is continually monitored and refreshed to ensure the best digital user experience. Oversee, update and optimize the Society’s digital acquisition and opt-in landing pages including recommending and implementing continual upgrades and innovations. Partner with Advancement Operations and external vendors to ensure the digital fundraising program is effectively, efficiently, and creatively utilizing both existing and new functionality to continually enhance and improve user experience. Perform other duties as assigned - 5%.

What You’ll Bring

Educational Background

Bachelor’s degree preferred.

Minimum Years and Type of Experience

7+ years digital marketing/fundraising experience with demonstrated expertise on current and emerging trends in digital fundraising and constituent engagement.

Necessary Knowledge and Skills

• Proven donor/member strategy and communications skills, including experience in creating effective digital fundraising and omnichannel campaigns.
• Experience managing and scaling text-to-give fundraising programs.
• Innovative and willing to take risks while maintaining focus on protecting the brand.
• Excellent strategist able to leverage data to increase results.
• Creative and outstanding fundraising writer and content developer for mobile, email, website, digital ads, and/or social media.
• Strong project management skills.
• Must be detail-oriented, highly organized, and capable of managing multiple projects simultaneously.
• Ability to work independently and collaboratively in a goal- and deadline-oriented team environment.
• Must be service- and solutions-oriented with strong relationship management and interpersonal skills.
• Strong analytical skills, including ability to gather and analyze a variety of information and develop appropriate recommendations for action.
• Ability to exercise good judgment and work with minimum of instruction and supervision when necessary.
• Ability to maintain high standards of confidentiality and professional integrity.
• Competency in word processing, spreadsheet, and presentation software (MS Office or Google Workspace) required.

Desired Qualifications

• Familiarity with Raiser’s Edge, Engaging Networks, Mobile Commons, Salesforce Marketing Cloud or other fundraising and SMS platforms, CRMs, or databases preferred.
• Familiarity with BlueConic, Salesforce Nonprofit Cloud or other CDPs.
• Familiarity with Monday.com or similar project management platforms.
• Candidates with experience working for or with external consultants preferred.
• Ability to relate to people of diverse backgrounds, training, and experience.
• Possess a growth mindset and high emotional intelligence.

Supervision

No direct reports

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations. The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The salary range for this position is $106,400.00 - $112,000.00.

• medical, dental, and vision insurance
• engaging and comprehensive wellness program
• 401(k) retirement savings plan with matching contributions after 6 months of employment
• flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
• 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
• paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
• learning and development opportunities
• Lifestyle Spending Account
• pet adoption assistance and insurance
• pre-tax transportation benefits with a generous employer subsidy
• employer-paid life insurance and disability benefit
• a variety of National Geographic discounts and perks

Job Designation

Hybrid - At the Society, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are Hybrid. Our Hybrid category requires that staff work at Base Camp two days each week: every Tuesday and Wednesday. Hybrid staff are also always welcome to come in additional days each week if preferred.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.

Who We Are

The National Geographic Society uses the power of science, exploration, education and storytelling to illuminate and protect the wonder of our world. Our mission is only complete when our staff, explorers, educators, youth and partners are seen, valued, and heard. We embrace each person’s identity, experiences, and abilities, and we commit to cultivating an environment where everyone benefits from opportunity, mutual respect and a sense of belonging. National Geographic's headquarters is located in the heart of Washington, D.C. We offer our employees a comprehensive benefits package, including health and dental benefits, generous vacation and parental leave time, a 401(k) plan, flexible work options, and career development.