Senior Manager, Digital Experience

Office Depot / ODP; Boca Raton (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Office Depot is seeking a Senior Manager, Digital Experience to own the end-to-end online shopping experience for the Office Depot Business platform. This hands-on leader will set the roadmap, manage a small team, and drive day-to-day optimization of search, content, navigation, and personalization to boost conversion and engagement.

Responsibilities include Bloomreach governance, content/landing page optimization, taxonomy evolution, and A/B testing with analytics-driven personalization, plus

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• 8+ years in eCommerce, digital merchandising, UX, or related roles.
• 2–3 years managing a team and experience with B2B eCommerce or office supplies industry.
• Bloomreach certification or hands-on implementation experience.
• Agile/scrum delivery background.

Responsibilities

• Own on-site search relevance, ranking, synonyms, merchandising rules and search analytics in Bloomreach.
• Manage roadmap, creation and optimization of category, campaign and content pages.
• Maintain and evolve site navigation and product taxonomy.
• Define and prioritize A/B and multivariate tests; apply personalization strategies.
• Identify friction points and collaborate to improve usability and performance.
• Hire, coach and manage a small team of analysts/specialists; set goals and develop talent.
• Partner with IT/engineering, marketing, merchandising and insights teams to deliver initiatives.
• Ensure changes follow change-control processes and align with brand, accessibility and compliance standards.

Skills

Team leadership

Stakeholder management

Strategic planning

Digital commerce

UX optimization

Analytical thinking

Education

Bachelor's degree in Business or Marketing

Bloomreach certification

Tools

Bloomreach

Google Analytics

Adobe Analytics

Shopify

A/B testing

Job description

This role is 4 days onsite (Monday-Thursday) at our Boca Raton, FL HQ.

The Senior Manager, Digital Experience owns the end-to-end online shopping experience for the Office Depot Business platform. This is a hands-on role: you will set the roadmap and manage a small team, while also personally driving day-to-day optimization of on-site search, content pages, navigation, and personalization to improve conversion, engagement, and customer satisfaction.

Primary Responsibilities

• Site Search & Findability: Own on-site search relevance, ranking, synonyms, merchandising rules, and search analytics within Bloomreach; continuously test and tune to improve find-rate and conversion.
• Content & Landing Pages: Manage the roadmap, creation, and optimization of category, campaign, and content pages, ensuring consistency with brand standards and business priorities.
• Navigation & Taxonomy: Maintain and evolve site navigation, category structure, and product taxonomy to support discoverability and scalability.
• Personalization & Testing: Define and prioritize A/B and multivariate tests; partner with analytics/product teams to implement personalization strategies across search, content, and merchandising, leveraging Bloomreach's discovery and personalization capabilities.
• UX Optimization: Identify friction points across the customer journey and partner with UX/design and product teams to improve usability and performance.
• Team Leadership: Hire, coach, and manage a small team of analysts/specialists; set goals, review work, and develop talent.
• Cross-functional Partnership: Collaborate with IT/engineering, marketing, merchandising, and customer insights teams to prioritize and deliver digital experience initiatives.
• Governance & Standards: Ensure changes to search, content, and site structure follow change-control processes and align with brand, accessibility, and compliance standards.

Education and Experience

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Business, Marketing, or related field, or equivalent experience.
• Minimum Years of Experience: 8
• Type of Experience: Experience in eCommerce, digital merchandising, UX, or related digital experience roles, including 2-3 years managing a team.
• Special Certifications: Experience in B2B eCommerce or office supplies/business services industry.
• Bloomreach certification or hands-on implementation experience.
• Background in agile/scrum delivery environments.

Technical Competencies & Information Systems

• Expert level working knowledge of Agile development process
• Skilled in developing and communicating ecommerce strategies, plans, and business results
• Strong experience with Web Analytics software such as Adobe Analytics, Google analytics, Google Ads or similar analytics platforms. ODP
• Strong experience with different E-comm, marketplace, monetization platforms like Shopify, Vtex, Rithum, Criteo etc.
• Experience with cross-sell/upsell recommendation tools
• Experience leveraging AI in development and execution of ecommerce products and experience optimization strategies

Skills & Abilities

• Strong business acumen and results-driven mindset
• Deep experience in retail ecommerce with a consumer-facing brand
• Strong communication and interpersonal skills
• Ability to build strong relationships with cross-functional partners within a diverse organization
• Ability to multi-task and prioritize
• Sound management and administrative abilities

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive considerati