Senior Manager, Demand Planning Process Excellence

Becton Dickinson NA; Franklin Lakes (NJ); On-site; USD 154,000 - 247,000; Full time

Benefits offered by this job

Annual Bonus

Discretionary LT Bonus

Health benefits

Retirement plan

Life Balance programs

Paid time off

Job summary

BD seeks a Senior Manager of Demand Planning to lead the design, pilot, and enterprise-wide adoption of zero-touch AI demand forecasting across Business Units. You will partner with Data Science, IT, Commercial, and IBP leadership to move from traditional forecasting to a predominantly AI-driven model.

You will drive best practices, governance, and capability building while delivering improvements in forecast accuracy, bias reduction, and service levels.

Qualifications

• Bachelor's degree in Supply Chain, Industrial Engineering, Operations Research, Data Science, Statistics, or related field.
• 8 years of progressive experience in demand planning, S&OP/IBP, or advanced forecasting.
• Willingness to travel domestically and internationally up to 25%.

Responsibilities

• Lead zero-touch AI forecasting implementation across BUs.
• Define operating model, automation thresholds and governance.
• Industrialize AI models with Data Science and IT; monitor performance.
• Scale AI demand sensing across product portfolios.
• Standardize processes, playbooks and best practices.
• Drive change management and adoption with training and communication.
• Measure adoption metrics and forecast accuracy improvements.

Skills

Demand planning

AI forecasting

Cross-functional leadership

Stakeholder management

Education

Bachelor's degree in related field

Tools

Kinaxis RapidResponse

SAP IBP

o9 Solutions

Job description

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Position Summary

The Senior Manager, Demand Planning will lead the design, pilot, and enterprise-wide adoption of zero-touch AI demand forecasting capabilities across all Business Units. This role is central to BD's Integrated Business Planning (IBP) transformation, with a primary mandate to institutionalize industry-leading demand planning best practices, drive high levels of forecast automation, and enable scalable, exception-based demand management that improves forecast accuracy, reduces bias, and strengthens supply chain performance (OTIF, inventory, and service).

You will operate as a cross-BU change agent and process owner, partnering closely with Demand Planning teams, Data Science / AI teams, IT, Commercial, and IBP leadership to move BD from traditional statistical + judgmental forecasting to a predominantly zero-touch AI-driven model.

Key Responsibilities

• Zero-Touch AI Forecasting Implementation
• Lead the end-to-end implementation of zero-touch AI demand forecasting solutions (model selection, feature engineering, training, validation, production deployment, and monitoring).
• Define and drive the target operating model for zero-touch forecasting, including automation thresholds, exception management frameworks, and human-in-the-loop governance.
• Partner with Data Science and IT to industrialize AI models, establish model performance monitoring (accuracy, bias, drift), and ensure continuous improvement loops.
• Pilot, scale, and operationalize AI demand sensing and forecasting capabilities across multiple BUs and product portfolios.
• Best Practice Standardization & Process Excellence
• Design, document, and embed demand planning best practices, playbooks, and standard work across all BUs.
• Establish and govern demand planning process standards (hierarchy, segmentation, forecast consumption, consensus process, and IBP integration).
• Drive process harmonization while allowing controlled flexibility for BU-specific requirements.
• Build and maintain a center-of-excellence mindset for demand planning excellence.
• Change Management, Capability Building & Adoption
• Lead change management and adoption programs for zero-touch AI forecasting, including stakeholder alignment, training and communication plans.
• Coach and upskill BU Demand Planners and managers on AI-augmented forecasting, exception management, and advanced analytics.
• Measure and report adoption metrics (automation rate, exception volume, planner productivity, forecast accuracy uplift).
• Performance Management & Continuous Improvement
• Define and track leading and lagging KPIs for demand planning performance (forecast accuracy by segment, bias, MAPE/WMAPE, automation %, planner touch time, etc.).
• Identify root causes of forecast error and drive systemic improvements in data quality, model performance, and process discipline.
• Support IBP Council and leadership with insights, risk assessments, and recommendations related to demand planning maturity.
• Cross-Functional Leadership & Collaboration
• Serve as a key partner to the IBP organization, Commercial, Supply Planning, Finance, and BU leadership.
• Facilitate cross-BU knowledge sharing and replication of successful practices.
• Influence senior stakeholders without direct authority and navigate complex matrix environments.

Required Qualifications

• Bachelor's degree in Supply Chain, Industrial Engineering, Operations Research, Data Science, Statistics, or related field 8 years of progressive experience in demand planning, S &OP/IBP, or advanced forecasting within complex manufacturing or MedTech environments.
• Demonstrated hands‑on experience implementing or scaling AI/ML-based demand forecasting solutions (not just statistical forecasting).
• Ability to travel domestically and internationally 25%

Knowledge and Skills

• Strong working knowledge of modern planning platforms (Kinaxis RapidResponse, SAP IBP, o9, or equivalent) and advanced analytics/AI tooling.
• Proven track record of process standardization, digital transformation, and cross-business unit change leadership.
• Excellent stakeholder management, communication, and influencing skills in a matrix organization.
• Ability to translate technical AI concepts into clear business value and practical operating models for demand planners.
• Prior ownership of forecast accuracy improvement programs with measurable results, preferred
• Familiarity with demand sensing, causal forecasting, and hierarchical forecasting techniques, preferred

Preferred Qualifications

• Experience in MedTech, medical devices, or highly regulated manufacturing environments.

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

Benefits

For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus
• Potential Discretionary LTI Bonus
• Health and Well-being Benefits
  • Medical coverage
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dental coverage
  • Vision coverage
  • Hospital Care Insurance
  • Critical Illness Insurance
  • Accidental Injury Insurance
  • Life and AD&D insurance
  • Short-term disability coverage
  • Long-term disability insurance
  • Long-term care with life insurance
• Other Well-being Resources
  • Anxiety management program
  • Wellness incentives
  • Sleep improvement program
  • Diabetes management program
  • Virtual physical therapy
  • Emotional/mental health support programs
  • Weight management programs
  • Gastrointestinal health program
  • Substance use management program
  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• Retirement and Financial Well-being
  • BD 401(k) Plan
  • BD Deferred Compensation and Restoration Plan
  • 529 College Savings Plan
  • Financial counseling
  • Baxter Credit Union (BCU)
  • Daily Pay
  • College financial aid and application guidance
• Life Balance Programs
  • Paid time off (PTO), including all required State leaves
  • Educational assistance/tuition reimbursement
  • MetLife Legal Plan
  • Group auto and home insurance
  • Pet insurance
  • Commuter benefits
  • Discounts on products and services
  • Academic Achievement Scholarship
  • Service Recognition Awards
  • Employer matching donation
  • Workplace accommodations
• Other Life Balance Programs
  • Adoption assistance
  • Backup day care and eldercare
  • Support for neurodivergent adults, children, and caregivers
  • Caregiving assistance for elderly and special needs individuals
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Support for fertility, birthing, postpartum, and age-related hormonal changes
  • Leave Programs
    • Bereavement leaves
    • Military leave
    • Personal leave
    • Family and Medical Leave (FML)
    • Jury and Witness Duty Leave

Salary Range for Franklin Lakes, NJ: 154,100.00 - 246,600.00 USD Annual

Salary Range Information $154,100.00 - $246,600.00 USD Annual

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers .

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work LocationUSA NJ - Franklin LakesAdditional LocationsWork Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.