Senior Manager, DashPass Strategy & Operations, Benefits and Merchant GTM

DoorDash USA; San Francisco (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Medical, dental, vision benefits

Paid time off & holidays

Job summary

DoorDash is seeking a Senior Manager for DashPass Strategy & Operations to own the merchant co-funding strategy behind DashPass. You will quantify merchant benefits, build a scalable framework, and partner across product, engineering, data science, marketing, and finance to align incentives for merchants and members.

You will bridge consumer subscription goals with merchant economics, defend the value proposition, and drive data-backed decisions that scale with DashPass across cohorts, from

Qualifications

• 8+ years of experience in strategy & operations, commercial strategy, or related field.
• Strong quantitative and structured problem-solving skills.
• Ability to self-serve data using SQL/Excel and defend conclusions to executives.

Responsibilities

• Own the DashPass co-funding strategy end to end.
• Build and defend the merchant value proposition for DashPass.
• Influence the promotions and monetization product roadmap.
• Be the DashPass DRI in merchant discussions.
• Hold the member benefit roadmap accountable to merchant outcomes.
• Model cross-functional tradeoffs and present to senior leadership.
• Experiment and scale strategy into operational experiments with measurable outcomes.

Skills

Strategy & operations

Quantitative analysis

SQL/Excel

Cross-functional collaboration

Effective communication

Tools

SQL

Excel

Job description

Senior Manager, DashPass Strategy & Operations, Benefits and Merchant GTM

About the Team

At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

About the Role

We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them.

You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority.

• Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass
• Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch our commercial teams can carry
• Influence the promotions and monetization product roadmap — represent DashPass co-funding requirements for offer types, targeting, eligibility, and measurement, and bring a stack-ranked, evidence-backed set of asks
• Be the DashPass DRI in merchant commercial conversations — size the impact of DashPass components in long-term agreements and partnerships, set the guardrails, and protect long-term member and merchant economics
• Hold the member benefit roadmap accountable to merchant outcomes — establish the framework, metrics, and review cadence that ensure new benefits drive positive results for merchants alongside members, and bring a defensible point of view when the two are in tension
• Model complex tradeoffs and bring a strong POV to senior leadership — frame ambiguous, cross-functional decisions with data and carry them to executives
• Experiment and scale — turn strategy into operational experiments with measurable outcomes, then build the processes and tools to scale what works

You’re excited about this opportunity because you will…

• Own. Be the DRI for how DoorDash funds the most valuable membership program in local commerce, with end-to-end ownership of a strategy that’s still being written
• Build. Create the merchant value proposition for DashPass from first principles — the analysis, the narrative, and the offerings our commercial teams take to market
• Drive “visible from space” impact. Unlocking merchant funding at scale creates a new, durable source of investment in member benefits — materially changing the economics of DashPass and the business
• Model. Frame ambiguous, cross-functional tradeoffs with data and carry a strong, defensible point of view to senior leadership
• Shape. Influence the promotions and monetization product roadmap by translating merchant and member needs into clear, prioritized requirements
• Influence. Drive alignment and outcomes across Product, Engineering, Data Science, Marketing, Finance, and our commercial teams without direct authority
• Experiment. Transform strategy into operational experiments that create measurable, actionable outcomes — then scale what works

We’re excited about you because…

• You have 8+ years of experience in strategy & operations, commercial strategy, management consulting, investment banking, business development, product operations, or a closely related field, with a track record of owning ambiguous, high-stakes problems end-to-end
• You’ve built the business case for a two-sided value exchange — where a decision has to work for two different sets of stakeholders with competing economics — and can hold a credible point of view on both sides
• You’re comfortable in or adjacent to commercial conversations (MSAs, up-front agreements, pricing, partnerships) and can hold your ground against counterparts with competing incentives
• You have strong quantitative and structured problem-solving skills, can self-serve data (intermediate+ SQL/Excel), and can defend your conclusions to skeptical executives
• You have a bias to action. You move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front
• You possess a “breakthrough walls” mentality. You are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen
• You have clarity of thought — you can articulate a clear vision to cross-functional partners and are unafraid of ambiguity
• You communicate complex ideas clearly across technical, commercial, and executive audiences
• Subscription, marketplace, advertising, retail-media, or merchant/SMB experience is preferred

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000 - $250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by