Senior Manager, Customer Success & Revenue Growth

Verint Systems, Inc.; Raleigh (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Verint Systems, Inc. is seeking a Manager of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers.

The role owns the operating rhythm for the team, renewal readiness, and customer health management, while partnering with Sales, Product, Marketing, and Professional Services to ensure measurable value from Verint's platform.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years in Customer Success, Account Management, or related field.
• 4+ years of people management leading customer-facing teams.
• Experience managing renewal and expansion targets.
• Familiarity with CS platforms (e.g., Totango, Gainsight) and CRM systems (Salesforce).
• Strong data, dashboards, and health scoring skills.

Responsibilities

• Lead and coach a team of Customer Success Managers across experience levels.
• Own people management lifecycle: hiring, onboarding, performance reviews, development plans.
• Maintain team operating rhythm with health reviews, forecast calls, planning sessions.
• Drive renewal readiness, CSQL pipeline generation, and expansion opportunities.
• Monitor customer health and risk indicators; intervene to protect revenue.
• Collaborate cross-functionally with Sales, Product, Marketing, and Services to ensure customer value.

Skills

People management

Customer Success

Cross-functional collaboration

Data-driven decisions

Communication

Relationship building

Project management

Travel requirement

Education

Bachelor's degree or equivalent

Tools

Totango

Gainsight

Salesforce

Job description

Verint Systems, Inc. is seeking a Manager of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers.

The role owns the operating rhythm for the team, renewal readiness, and customer health management, while partnering with Sales, Product, Marketing, and Professional Services to ensure measurable value from Verint's platform.