Senior Manager, Customer Success Analytics & AI

Toast Tab, Inc.; Boston (MA); Hybride; USD 145 000 - 232 000; Plein temps

Résumé du poste

Toast Tab, Inc. is seeking a Senior Manager, Customer Success & Experience Analytics to partner with CS leadership, shaping how we understand performance and customers. You will lead two analysts and connect data across Care, Onboarding, Enablement and Product.

This role is a hands‑on player‑coach with interest in data science, focused on building analytics capabilities and guiding decisions. It is a hybrid role with two days per week in Boston.

Qualifications

• 8+ years in analytics, BI, or data science with 2+ years leading analysts.
• Experience extracting insight from unstructured data (surveys, transcripts).
• Strong stats and experimental design; familiarity with regression/classification; partner with a data scientist.
• Proficient in SQL and a modern data stack; skilled in data visualization.

Responsabilités

• Run the Customer Success Business Review and drive key indicators.
• Lead Analytics for CX and VOC programs with actionable insights.
• Measure Education & Enablement impact and design test-control studies.
• Grow the analytics team and partner with data engineering on CS data model.

Connaissances

Analytics leadership

SQL

Unstructured data

Statistics

Data visualization

Python/R

NPS/CSAT data

Outils

Snowflake

dbt

Hex

Description du poste

Toast Tab, Inc. is seeking a Senior Manager, Customer Success & Experience Analytics to partner with CS leadership, shaping how we understand performance and customers. You will lead two analysts and connect data across Care, Onboarding, Enablement and Product.

This role is a hands‑on player‑coach with interest in data science, focused on building analytics capabilities and guiding decisions. It is a hybrid role with two days per week in Boston.