Senior Manager, Customer Insights& Engagement- Oncology

Bristol-Myers Squibb Co; Princeton (NJ); On-site; USD 134,000 - 162,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible time off

11 paid holidays

Retirement plan

Job summary

Bristol Myers Squibb is seeking a Senior Manager, Customer Insights & Engagement—Oncology to partner with the Global Commercial Strategy team. The role embeds customer and market insights into ongoing commercialization decisions, acting as a trusted advisor to drive business impact.

You will lead primary and secondary market research, apply advanced analytics, and deliver actionable recommendations that deepen market understanding and inform strategic choices for patients and stakeholders.

Qualifications

• BA/BS in a relevant functional discipline required; advanced degree preferred.
• Minimum 3 years in pharma and/or consulting with market research experience.
• Experience leading market research and analytics projects with quantitative methods.

Responsibilities

• Delivers integrated insights across market research and analytics to address key business questions.
• Leads design and execution of market research studies and demand analyses.
• Collaborates with cross-functional stakeholders to achieve organizational objectives.
• Manages analytics requests with quality and timeliness for business stakeholders.

Skills

Market research

Data analytics

Cross-functional collaboration

Stakeholder influence

Communication

Education

BA/BS in relevant field

Advanced degree preferred

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary:

The Senior Manager works independently as a business partner with the Oncology Global Commercial Strategy team for ongoing commercialization and earns status as a trusted advisor, embedding customer and market insights into business decision making

You will partner with key stakeholders within the Oncology Global Commercial Strategy team to support strategic and tactical commercial decisions through: Primary and Secondary Market Research and Secondary Data Analytics and execute business analysis to improve value to our patients through deepened market understanding, subject matter expertise, and practical application

Responsibilities:

• Delivers integrated insights across market research and secondary data analytics to address key business questions and drive performance
• Leads design and execution of primary and secondary market research studies, such as market landscape assessment, patient journey, positioning, communication and message testing, and demand studies
• Supports culture of fact-based decision making through application of best-in-class, innovative, and appropriate methodologies to address key business questions
• Effectively collaborates with a broad set of cross functional counterparts (including Oncology Brand Leadership, Research and Development, Medical, Finance, and Country Business Units) to achieve organizational objectives
• Proactively manages flow of planned and ad hoc analytics requests, ensuring consistent quality and timeliness in delivery to business stakeholders
• Develops seamless, collaborative, cross-functional approaches to problem solving which supports short- and long-term commercial strategy
• Develops and maintains a deep understanding of Global Oncology brand priorities
• Understands, demonstrates, and drives adherence to all BMS operating policies

Qualifications:

• BA/BS in relevant functional discipline required; Advanced degree preferred
• Minimum 3 years relevant work experience within the pharmaceutical industry and/or consulting experience preferred
• Experience independently leading market research and commercialization analytics projects as described in position summary, including exposure to advanced techniques (e.g., behavioral science and advanced quantitative models)
• Ability to draw inferences from disparate pieces of data, identify key findings and link to implications and provide recommendations
• Highly collaborative team player with ability to effectively influence in an organization with a complex matrix of stakeholders
• Exceptional communication and influencing skills delivered with polish and credibility
• Strong unstructured problem solving skills to answer key business questions
• Proven ability to manage multiple projects and stakeholders, meet tight deadlines, and operate with agility and speed
• Proven track-record of seamlessly managing individuals across an organization
• Proven ability to lead teams, influence cross-functionally, prioritize and balance competing business workstreams

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Princeton - NJ - US: $133,710 - $162,019

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.

Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.

Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.

U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605535 : Senior Manager, Customer Insights& Engagement- Oncology