Senior Manager, Customer Experience — Engage & Initiate

Baylor Genetics

United States

À distance

USD 120 000 - 180 000

Plein temps

Il y a 4 jours

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Résumé du poste

Baylor Genetics in the United States is seeking a Manager, Customer Experience Engage & Initiate to own the strategy, roadmap and improvement portfolio for the early patient and provider journey, from initial engagement through a complete, actionable order. This role partners with Journey Directors and cross-functional teams to align priorities and drive outcomes.

You will translate patient and provider needs into business requirements, user stories, and workflow changes, and lead

Qualifications

Eight or more years of experience in customer experience, service design, product management or related field.
Experience owning a customer journey or value-stream strategy and roadmap.
Ability to influence senior leaders and drive outcomes with no direct reports.

Responsabilités

Own Engage & Initiate value-stream strategy, roadmap and improvement portfolio across patient/provider engagement.
Prioritize initiatives based on customer need, operational performance and business outcomes.
Translate needs into business requirements, user stories, and acceptance criteria with cross-functional partners.
Drive cross-functional alignment on priorities and investments with multiple departments.
Lead initiatives from discovery through implementation and post-launch evaluation.