Senior Manager, Cross Delivery Unit, Business Operations Communications
Johnson & Johnson Co.
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Benefits offered by this job
Job summary
Johnson & Johnson is seeking a Senior Manager, Cross Delivery Unit, Business Operations Communications, to be located in Titusville, NJ; Raritan, NJ, or Spring House, PA. This hybrid role requires on-site presence three days a week and collaboration across Global Development R&D and BGIA Strategy & Operations Communications.
You will connect business priorities with communications plans, support Delivery Unit Heads, and enable leadership engagement, organizational change, and employee listening.
Qualifications
- 8-10+ years in communications, ops, or similar, preferably pharma.
- Translate complex information into clear leader-ready content.
- Strong written and verbal communication; inclusive leadership.
- Experience in a global, matrixed organization.
- Proficient with Microsoft 365; tech-savvy and adaptable.
Responsibilities
- Develop integrated business operations communication plans with Cross-DU leaders.
- Provide strategic communications counsel to Delivery Unit Heads and leadership teams.
- Collaborate with senior leaders to translate needs into integrated plans.
- Align Delivery Units by connecting priorities and coordinating messaging and engagement.
- Translate complex priorities into clear, actionable content for leaders and employees.
- Create high-quality content across channels (articles, newsletters, town halls, memos, Slack, video scripts).
- Prepare messaging and talking points for leadership alignment and priority reinforcement.
- Coordinate communications for cross-DU initiatives.
- Support adoption of unified frameworks and scalable practices, including change and listening initiatives.
- Plan and deliver cross-DU town halls and leadership forums to strengthen alignment.
- Establish metrics and feedback to measure effectiveness.
Skills
Education
Tools
Job description
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Communications & Corporate/External Affairs
Internal Communications
Professional
Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Serving as an integrator across the Delivery Units within the Global Development R&D organization, this person will connect business priorities, operational plans and communications; reduce duplicative efforts; and help scale effective practices across people, processes and portfolio. This person will also translate complex priorities into clear, actionable information, support Delivery Unit Heads and their leadership teams with communications needs, and help enable leadership engagement, organizational change, employee listening and measurement.
As part of the Business Growth, Innovation & Advocacy (BGIA) Strategy & Operations Communications team, this role will work closely with the Cross-DU Business Operations organization to plan, coordinate and deliver business operations communications across the Global Development Delivery Units. The focus will be on strengthening alignment, streamlining communication and creating a more connected, scalable approach while allowing for the flexibility needed within individual Delivery Units and therapeutic areas. This person will also support other Global Development divisions on an as-needed basis.
- Partnering with Cross-DU Business Operations and Delivery Unit leaders to develop integrated business operations communication plans that advance shared priorities and support coordinated execution.
- Providing strategic communications counsel and execution support to all Delivery Unit Heads and their leadership teams for business priorities, leadership engagement and other communications needs.
- Working directly with senior leaders to understand their needs and develop integrated strategic communications plans.
- Strengthening alignment across Delivery Units by connecting business priorities, anticipating communications needs and coordinating messaging, planning and engagement activities, while balancing consistency with the unique needs of each Delivery Unit.
- Translating complex business operations priorities across people, processes and portfolio into clear, actionable content for leaders, people managers and employees.
- Developing high-quality content across channels, including articles, newsletters, town halls, leadership memos, executive communications, Slack and video scripts.
- Preparing messaging, briefing materials, talking points and meeting content that support leadership alignment and reinforce shared priorities and ways of working.
- Coordinating communications and engagement for cross-DU initiatives.
- Supporting adoption of unified frameworks, new capabilities and scalable practices, including organizational change, employee listening and after-action reviews.
- Planning and delivering cross-DU town halls, leadership forums and other engagement opportunities that strengthen business alignment, information sharing and connection across Delivery Units.
- Establishing practical metrics and feedback mechanisms to assess effectiveness and continuously improve communications and engagement.
- Bachelor's or Master's degree in Communications, Business, Organizational Development or a related field.
- 8-10+ years of experience in communications, business operations, strategy execution, organizational change or a related role, preferably within the pharmaceutical industry.
- Experience in translating complex business information into clear, meaningful communications.
- Excellent written and verbal communication skills, including the ability to translate complex business and operational topics into clear, leader-ready and employee-relevant content.
- Demonstrated ability to operate as an integrator across teams, connect interdependent work, influence and align stakeholders across a global, matrixed organization, and bring forward thoughtful recommendations that challenge assumptions and advance decision-making.
- Strong planning, coordination and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously.
- Strong editorial content development and editing skills, with experience producing executive communications and multi-channel content.
- Ability to balance enterprise consistency with the needs of individual business units, functions or therapeutic areas.
- Experience supporting organizational transformation, adoption of new ways of working and behavior change in large, complex organizations, including communicating sensitive information.
- Strategic thinker with a practical, execution-focused approach and the ability to identify opportunities to simplify, standardize and scale.
- Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel and Copilot; comfort working with AI.
- Proficiency in digital communications tools, including internal social communications platforms such as Slack and content management systems.
- Ability to drive a Credo-based culture, including an inclusive environment.
- Up to 20% travel, domestic and international.
- Experience working within clinical development, R&D, business operations or another complex global function.
- Experience supporting cross-functional operating models, centers of excellence or enterprise-wide initiatives.
- Experience with measurement, employee listening and the use of data and feedback to improve communication and engagement.
- Experience supporting external communications agency relationships and scopes of work.
- Other relevant experiences and skills may be considered by the hiring manager when considering a candidate's eligibility.
This job posting is anticipated to close on November 10th, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
- Brand Reputation Management
- Business Alignment
- Communications Measurement
- Corporate Communications Management
- Corporate Communications Strategy
- Corporate Management
- Cultural Competence
- Employee Engagement
- Innovation
- Internal Communications
- Leadership
- Media Relations
- Organizing
- Relationship Building
- Social Awareness
- Strategic Thinking
- Technical Credibility
- Voice-Of-Employee
$127,000.00 - $218,500.00
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
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