Senior Manager, CRM IT

Summit Therapeutics; Princeton (NJ); On-site; USD 148,000 - 174,000; Full time

Job summary

Summit Therapeutics is seeking a Senior Manager, CRM IT to lead the Veeva CRM platform strategy, implementation, configuration, release management, and vendor oversight across Commercial Operations, Sales, Medical Affairs, Market Access, and IT. The role requires deep expertise in pharmaceutical commercial operations and hands-on Veeva CRM management to enable compliant, data-driven customer engagement.

The Senior Manager will translate business strategies into scalable CRM capabilities, driving

Qualifications

• Bachelor’s degree in Information Technology, Business, Computer Science, or related field; advanced degree preferred.
• Minimum of 8+ years of experience supporting pharmaceutical commercial systems, CRM platforms, or commercial operations technology.
• Minimum of 6+ years of hands-on experience implementing, configuring, and supporting Veeva CRM in pharmaceutical or biotechnology organizations.

Responsibilities

• Define and execute the Veeva CRM roadmap in partnership with Commercial Operations, Sales Leadership, Medical Affairs, Market Access, and Executive Leadership.
• Serve as the primary IT business partner for Sales, Medical Affairs, and Market Access organizations.
• Lead CRM governance processes, ensuring prioritization of enhancements, releases, and strategic initiatives based on business value, regulatory requirements, and operational impact.
• Lead the implementation, configuration, enhancement, and ongoing optimization of Veeva CRM across Commercial, Medical, and Market Access functions.
• Drive deployment and operational support of key Veeva CRM capabilities including: Call Reporting, Account Management, CLM, Approved Email, Territory Management, Speaker Programs, Sampling, Medical Engagement Tracking, Key Account Management.
• Partner with business teams to improve field force effectiveness through CRM-driven insights, workflow automation, and process standardization.
• Oversee CRM integrations with enterprise platforms including VeevaOpenData, Data Warehouses, Marketing Platforms, and Analytics solutions.
• Establish operational excellence through release management, incident management, change management, user support, training, and adoption programs.
• Monitor CRM platform performance, system health, compliance requirements, and user satisfaction metrics.

Skills

Veeva CRM

CRM governance

Vendor management

Cross-functional collaboration

Data governance

Regulatory compliance

Project leadership

Pharmaceutical operations

Stakeholder management

Technical IT leadership

Education

Bachelor’s degree in Information Technology, Business, Computer Science, or related field

Advanced degree preferred

Tools

Veeva CRM

Veeva Vault

Veeva OpenData

Reltio MDM

Data Warehouses

Marketing Automation Platforms

Analytics Platforms

Job description

Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life, increasing potential duration of life, and resolving serious unmet medical needs. At Summit, we believe in building a team of world class professionals who are passionate about this mission, and it is our people who drive this mission to reality. Summit’s core values include integrity, passion for excellence, purposeful urgency, collaboration, and our commitment to people. Our employees are truly the heart and soul of our culture, and they are invaluable in shaping our journey toward excellence.

Summit’s team is inspired to touch and help change lives through Summit’s clinical studies in the field of oncology. Summit has multiple global Phase 3 clinical studies, including:

Non-small Cell Lung Cancer (NSCLC)

HARMONi: Phase 3 clinical study which was intended to evaluate ivonescimab combined with chemotherapy compared to placebo plus chemotherapy in patients with EGFR-mutated, locally advanced or metastatic non-squamous NSCLC who were previously treated with a 3rd generation EGFR TKI.

HARMONi-3: Phase 3 clinical study which is intended to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC.

HARMONi-7: Phase 3 clinical study which is intended to evaluate ivonescimab monotherapy compared to pembrolizumab monotherapy in patients with first-line metastatic NSCLC.

HARMONi-GI3: Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy.

Ivonescimab is an investigational therapy not presently approved by any regulatory authority other than China’s National Medical Products Administration (NMPA). Summit is headquartered in Miami, Florida, and has additional offices in California, New Jersey, the UK, and Ireland.

Location: Princeton, NJ (onsite)

Overview of Role:

The Senior Manager, CRM IT will serve as the technology and business process leader for Veeva CRM, partnering closely with Commercial Operations, Sales, Medical Affairs, Market Access, and IT leadership to define, implement, optimize, and support CRM capabilities across the organization.

This roleis responsible forthe end-to-end ownership of the Veeva CRM platform, including strategy, implementation, configuration, release management, vendor oversight, business process optimization, and operational support. The ideal candidate willpossessdeepexpertisein pharmaceutical commercial operations and hands-on experience implementing and managing Veeva CRM solutions supporting Sales, Medical Affairs, Key Account Management, Market Access, and Field Reimbursement teams.

The Senior Manager will act as a trusted partner to business stakeholders, translating commercial and medical engagement strategies into scalable CRM capabilities that drive customer engagement, field effectiveness, data quality, compliance, and operational excellence.

Role and Responsibilities:

CRM Strategy & Business Partnership

• Define and execute the Veeva CRM roadmap in partnership with Commercial Operations, Sales Leadership, Medical Affairs, Market Access, and Executive Leadership, ensuring alignment with organizational objectivesand field engagement strategies.
• Serve as the primary IT business partner for Sales, Medical Affairs, and Market Access organizations, translating business priorities into CRM capabilities, process improvements, and technology investments.
• Lead CRM governance processes, ensuring prioritization of enhancements, releases, and strategic initiatives based on business value, regulatory requirements, and operational impact.
• Lead the implementation, configuration, enhancement, and ongoing optimization of Veeva CRM across Commercial, Medical, and Market Access functions.
• Drive deployment and operational support of key Veeva CRM capabilities including:
• Call Reporting
• Account Management
• CLM (Closed Loop Marketing)
• Approved Email
• Territory Management
• Speaker Programs
• Sampling
• Medical Engagement Tracking
• Key Account Management
• Partner with business teams to improve field force effectiveness through CRM-driven insights, workflow automation, and process standardization.

Commercial & Medical Operations Support

• Support business processes related to:
• Territory Alignments
• Target List Management
• Incentive Compensation Data Integration
• Customer Master Data
• HCP/HCO Management
• KOL Engagement
• Market Access Account Management
• Collaborate with Commercial Operations and Medical Affairs leaders tooptimizefield execution, activity tracking, customer engagement, and performance measurement.

CRM Data & Integrations

• Oversee CRM integrations with enterprise platforms including:
• VeevaOpenData
• Data Warehouses
• Marketing Automation Platforms
• Incentive Compensation Systems
• Analytics and Reporting Platforms
• Ensure high-qualitycustomer andengagement data through robust data governance, integration monitoring, and issue resolution processes.
• Drive alignment between CRM, customer master data, omnichannel engagement, and commercial analytics platforms.
• Manage CRM vendors, implementation partners, and managed service providers to ensuretimelydelivery, quality support, and continuous innovation.
• Establish operational excellence through effective release management, incident management, change management, user support, training, and adoption programs.
• Monitor CRM platform performance, system health, compliance requirements, and user satisfaction metrics.

Compliance & Governance

• Ensure Veeva CRM solutionscomply withpharmaceutical industry regulations and internal governance requirements, including validation, audit readiness, security, and data privacy standards.
• Partner with Compliance, Legal, Quality, and Regulatory teams tomaintaincompliant CRM processes and documentation where applicable.
• All other duties as assigned

Experience, Education and Specialized Knowledge and Skills:

• Bachelor’s degree in Information Technology, Business, Computer Science, or relatedfield. Advanced degree preferred.
• Minimum of8+ years of experience supporting pharmaceutical commercial systems, CRM platforms, or commercial operations technology.
• Minimum of 6+ years of hands-on experience implementing, configuring, and supporting Veeva CRM in pharmaceutical or biotechnology organizations.
• Demonstratedexpertisesupporting Sales, Medical Affairs, Market Access, Field Reimbursement, and Key Account Management business functions.
• Strong understanding of pharmaceutical commercial processes including:
• Territory Management
• Call Planning
• Customer Master Data
• HCP/HCO Management
• Medical Affairs Operations
• Market Access Operations
• Experience leading full lifecycle Veeva CRM implementations, upgrades, migrations, and business transformation initiatives.
• Experience integrating Veeva CRM with VeevaOpenData, Reltio MDM, Data Warehouses, Marketing Platforms, and Analytics solutions.
• Strong understanding of commercial data ecosystems, customer master data management, and pharmaceutical field force processes.
• Experience working in regulated pharmaceutical, biotechnology, or life sciences environments.
• Proven ability to lead cross-functional initiatives and influence stakeholders across Commercial Operations, Medical Affairs, Market Access, Compliance, and Executive Leadership.
• Excellent communication, stakeholder management, vendor management, and project leadership skills.

Preferred Qualifications

• Veeva CRM Administrator, Business Analyst, or Technical Certifications.
• Experience supporting product launches andlaunchreadiness initiatives.
• Experience with Veeva Vault CRM, Vault Platform, VeevaOpenData, Reltio MDM, Commercial Analytics platforms.
• Experience supporting omnichannel engagement strategy and commercial data-driven decision making.

Pay Transparency

$148,000 - $174,000 USD

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.

Summit does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Summit’s Talent Acquisition team [e-mail] to obtain prior written authorization before referring any candidates to Summit.

Summit Therapeutics Inc.is an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. We do not discriminate in recruitment, hiring, training or promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.