Senior Manager, Creative Operations

SupportFinity™; San Francisco (CA); Hybrid; USD 135,200 - 198,300; Full time

Benefits offered by this job

401(k) matching

Paid leave

Health insurance

Product discounts

Job summary

SupportFinity™ is looking for a Senior Manager, Creative Operations, who will oversee global creative workflows and operational systems. This hybrid position based in San Francisco, CA, demands a leadership role to improve efficiencies across teams and introduce AI capabilities.

The ideal candidate will have at least 8 years of relevant experience, excellent stakeholder management skills, and familiarity with tools like Airtable and Creative Force. Rules and expectations will include optimizing business operations and ensuring project delivery. A comprehensive benefits package will support employee well-being.

Qualifications

• Over 8 years of experience in Creative Operations or similar roles.
• Experience with process improvement in creative organizations.
• Ability to work across global teams.

Responsibilities

• Design and evolve end-to-end creative workflows.
• Establish and improve operating rhythms across the organization.
• Partner with teams for operational insights and continuous improvement.

Skills

Creative Operations

Stakeholder Management

Workflow Optimization

AI Integration

Tools

Airtable

Creative Force

Adobe AEM

Workfront

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We are a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

About The Job

• Creative Operations Strategy & Workflow Design
  • Design and evolve end‑to‑end creative workflows that support global campaign development and multi‑channel execution.
  • Partner with Global Marketing, cluster teams, and channel leads to ensure workflows support the needs of regional markets and distribution channels.
  • Identify opportunities to simplify processes, reduce handoffs, and improve how work moves across the organization.
• Operating Model & Business Operations
  • Help establish and improve operating rhythms across the creative organization, including planning cycles, intake structures, and cross‑functional alignment.
  • Partner with leadership to create visibility into priorities, workload trends, and operational performance.
  • Support financial and operational planning related to creative production, vendor management, and resource investments.
• Technology & Operational Infrastructure
  • Partner with internal teams to implement and optimize tools that support creative workflows, collaboration, and operational visibility.
  • Contribute to the roadmap for creative operations platforms and integrations that enable project delivery and asset management.
  • Support the evolution of systems that enable efficient creative production and campaign execution across global teams.
• AI Enablement & Operational Efficiency
  • Help introduce and scale responsible AI capabilities across the creative organization.
  • Drive onboarding, communication, and training related to new tools and AI‑enabled workflows.
  • Partner with teams to track adoption, measure productivity improvements, and identify new opportunities for operational efficiency.
• Organizational Insights & Continuous Improvement
  • Develop measurement frameworks that help leadership understand workflow performance, operational bottlenecks, and efficiency opportunities.
  • Partner with project management teams to identify systemic improvements based on project delivery insights.

About You

• 8+ years of experience in Creative Operations, Marketing Operations, Production Operations, or similar roles.
• Experience improving workflows and operational systems within creative or marketing organizations.
• Familiarity with work management, collaboration, and creative operations platforms (examples may include Airtable, Creative Force, Adobe AEM, Workfront, or similar tools).
• Experience working across global teams and matrixed organizations.
• Strong stakeholder management skills.

Success In This Role Will Help

• Improve how creative workflows across global teams operate.
• Enable project managers to execute work more efficiently.
• Increase operational visibility and alignment across regions and channels.
• Drive adoption of tools, automation, and AI capabilities.
• Strengthen operational infrastructure supporting global creative delivery.

How This Role Differs From Project Management

• Project Management (PMO / Project Leads)
  • Own project intake, timelines, and day‑to‑day execution.
  • Manage project‑level resource assignments and schedules.
  • Track deliverables, milestones, and project status.
  • Ensure work is delivered on time and on brief.
• Senior Manager, Creative Operations (this role)
  • Designs and improves the workflows and operational systems that projects run through.
  • Defines intake frameworks, planning structures, and operational governance.
  • Enables tools, automation, and AI capabilities that support project delivery.
  • Provides operational insights that inform planning and resourcing strategy.
  • Partners with cross‑functional project leads for alignment and integration.

This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

The expected starting salary range for this role is $135,200 - $198,300 per year.

Levi Strauss & Co. offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending on the specifics of the role; details relating to a specific role will be made available upon request.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

Location: San Francisco, CA, USA

Full time

Fill date: This position is expected to be filled by 06/08/2026.