Senior Manager, Creative Operations

The Home Depot; Atlanta (GA); Vor Ort; USD 150.000 - 190.000; Vollzeit

Zusammenfassung

The Home Depot is seeking a Senior Manager, Creative Operations to drive delivery discipline and operational excellence across our Creative Marketing organization. You will lead a team of creatives and project managers, optimize workflows, and partner across Marketing, Product, Events, and agency partners to scale output.

The ideal candidate has 5+ years in creative or marketing operations with leadership experience, strong communication, and proven process improvements; PMP preferred.

Qualifikationen

• Must have demonstrated project management skills.
• Ability to convey complex ideas to diverse audiences.
• Excellent written and verbal communication skills.
• 5+ years in creative operations, marketing operations, or PM with at least 3 years in leadership.
• Proven experience managing a team including creatives and PMs.
• PMP certification or equivalent operational credential preferred.

Aufgaben

• Oversee full lifecycle of creative work planning, intake, production, publication, and activation across channels.
• Forecast and allocate resources; ensure on-time, on-brand delivery at scale with cross-functional partners.
• Plan and align partner creative roadmaps with business objectives across channels.

Kenntnisse

Project management

Leadership

Stakeholder management

Communication

Presentation & storytelling

Process improvement

Negotiation

Decision making

PMP certification

Ausbildung

Bachelor's degree or equivalent

Tools

Adobe Workfront

Jobbeschreibung

Position Purpose:

The Senior Manager, Creative Operations is responsible for driving operational excellence and delivery discipline across the Creative Marketing organization.

Key Responsibilities:

• 40% Creative Project Management & Workflow Oversight - Oversee the full lifecycle of creative work planning, intake, production, publication, and activation across assigned channels. Ensure quality, accuracy, on-time and on brand delivery of projects while managing execution and cross-functional partner expectations at scale. Forecast and allocate resources across internal teams and agency partners as needed. Ensure the team is empowered with standards and support to manage a high volume of complex work.
• 35% Process, Workflow & Tool Optimization - Partner across the organization to plan and optimize team capacity, ensuring resources are aligned with business priorities. Establish and refine frameworks for briefs, reviews, approvals, and routing, using data and feedback to streamline workflows. Drive adoption and effective use of key tools and continuously identify opportunities to reduce friction, improve efficiency, and scale creative output. Develop resources capable of flexing across channels and brands as needed.
• 25% Planning and Alignment - Manage the planning and prioritization of partner creative roadmaps, aligning team capacity with business objectives and marketing strategies across specified channels. Collaborate with cross-functional stakeholders including Marketing, Product, Events, and more to define project scope, timelines, and success metrics. Ensure the team’s work aligns with broader organizational goals, optimizes resource allocation, and anticipates future creative needs.

Direct Manager/Direct Reports:

• This Position typically reports to Director, Creative Operations
• This Position has 5+ direct reports.

Travel Requirements :

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 5+ years experience in creative operations, marketing operations, or project management, with at least 3 years in a leadership capacity with direct reports
• Proven experience managing a team, including creatives and project managers
• Deep understanding of creative development processes across digital, print, and retail marketing channels
• Expertise with project management platforms (e.g., Adobe Workfront)
• Strong organizational, leadership, influencing, and stakeholder management skills in a matrixed environment
• Strong presentation and storytelling skills
• Proven track record of driving efficiencies and process improvements
• PMP certification or equivalent operational credential preferred

Minimum Education:

• Minimal or no educational requirement for this job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience :

• 2

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience :

• 2+ years of previous leadership experience

Preferred Leadership Experience:

• 5+ years of previous leadership experience

Certifications:

• None

Competencies:

• Decision Quality
• Directs Work
• Drives Vision and Purpose
• Manages Ambiguity
• Persuades
• Drives Engagement
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Develops Talent
• Drives Results
• Manages Conflict